Hotel Dengan bar di Lusaka Province, Zambia

I usually have a good time at the resort and stayed a couple of times. This time from the start, there were a few things: I had asked reception because we were going early, to have the breakfast boxes for the kids early to take at 5:30. When we got to the restaurant in the evening it took a while to be served. When we got the kids in the shower, there were no towels and when we phoned it took a while. We also phoned to ask for normal milk as my child can’t have creomora and they said they would bring but never did. Then our taxi driver let us down so I called reception to book an airport shuttle in the morning and she said she would call back but never did. Eventually after I called back, they got back to me with results. Didn’t tell me the price though. When we checked out at 5:30, they didn’t have the breakfast boxes. And told us our taxi was K400 per head! So all in all, wasn’t a great one.

Hotel and location is perfect and central to everything. Room service for repairs is very slow to come out to check. Food was good but lacked variety during dinner and menu options could do with an improvement. Indian food was passable could do with a flavour balance. Overall great stay

The service at this hotel is amazing, everyone made me feel very welcome every day. The breakfast was very good, and as someone who stayed here for 2 weeks there was enough variety each day that I didn’t get very bored by the end. Housekeeping was great and provided ample amenities. The rooms were spacious and comfortable. The only downside of this hotel is its location in the CBD, which is not a safe area and experiences heavy traffic almost every day, especially during rush hour. However, the hotel itself is very safe, in the sense that I was not worried that any harm would come to me once I was inside the building. Additionally, there were often glitches with the WiFi, but unfortunately that is the case in most places in Zambia and the connectivity was usually stable enough to do video calls.

The hotel is clean and tidy, the service is warm and thoughtful, and the room is warm and comfortable. The breakfast is rich in variety and tastes authentic. I will choose this hotel again next time!

Facilities: Everything seemed new. Toothbrush, toothpaste, and slippers were provided, but there was no hairdryer. The kettle was broken, but after calling the front desk, they promptly replaced it with a working one. Cleanliness: The room was very clean. Complimentary bottled water was available. However, they occasionally forgot to restock the water after cleaning. Environment: There are Chinese restaurants and a Chinese supermarket nearby. Service: The service was decent, neither outstanding nor poor.

Didn’t realise before booking that this is a Chinese-operated hotel aimed I would imagine at hosting the local Chinese workforce. All TV channels were in Chinese, breakfast was Chinese food, coffee machine instructions were in Chinese. However, the staff were all Zambian and extremely helpful. Supposed to be a no-smoking hotel but it smelled strongly of cigarettes in our corridor. Bathroom kept smelling like a ‘wet dog’. No facilities in the hotel but luckily a great bar and restaurant next door.

The room was a bit small but surprisingly comfortable. Just a heads-up: remember to bring your own toiletries. The hotel also has water dispensers in the hallways, so you can easily refill your bottles. A major highlight was the hotel breakfast – it was absolutely delicious and offered a fantastic variety.

Perfect location and clean hotel. Continental breakfast was good. Nice Zambian coffee was available on request. A little noisy daytime @ lobby/restaurant area, as it's the place where most of the hotel staff members remain to watch TV😀😃😄 . The pool was clean. Recommended place for a family stay.

Facilities: The room is large and has a terrace. Health: Medium level Environment: There is an Italian restaurant downstairs Service: Check-in is slow

The reception was amazing and I loved the food. However I feel the hotel should invest more in their recreational facilities for example the hotel does not have a spa.The room itself was nice and the bathroom clean though not spacious as I expected.The dining area is very clean as well and I loved it.