Hotel Dengan Breakfast di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

Excellent hotel for your stay in Dunhuang The location of it is just amazing, it's walking distance to night market and also 15-20min ride to Airport, Mogao caves and Mingsha mountain The stuff is very helpful and nice They also have Chinese style buffet for breakfast, it was really good 🤤 We also had a chance for a late check out which was great And if you need they offer a free airport pick up, just have to inform the hotel 1 day in advance Overall great experience 👍👍👍

The hotel is excellently located, with good amenities. We traveled during the quieter season and loved the relative peace and quiet. Service at the hotel was exceptional, rooms were clean and staff were very attentive. I'd highly recommend the hotel to any travelers.

這次入住體驗真的太贊啦✨！酒店位置超棒，出行方便，周邊環境也很安靜🌿。一進大堂就被大氣雅緻的裝修吸引，前台服務熱情又貼心，辦理入住快速高效，全程笑容滿滿😊。 房間乾淨整潔、寬敞明亮，床品柔軟舒適，一覺睡到天亮🌙。衞浴乾濕分離，用品齊全，細節做得特別到位。保潔阿姨打掃細緻，處處一塵不染，讓人住着安心又舒心。 餐廳餐食品質高，種類豐富，味道超讚🍜。整體服務周到、環境優雅、設施完善，完全配得上五星標準！無論是出差還是旅行都超合適，性價比拉滿，下次來還會選擇這裏，真心推薦給大家

Very nice and clean hotel You can easily find nice restaurants for lunch and dinner right next to it. The hotel itself have super nice breakfast buffet and lots of free snacks and drinks in the lobby It's not so far from airport and only 500m from railway station 👍 It was a perfect stay for us👍👍

1. 這次入住體驗超棒！酒店房間乾淨整潔，床品舒適，一沾枕頭就睡了個好覺。早餐的現做麪食，新鮮又美味。工作人員更是沒話説，從入住辦理到退房都熱情周到，有問必答，還主動幫忙提行李，必須給滿分！ 2. 強烈推薦這家酒店！住宿環境沒得説，房間寬敞明亮，設施齊全，衞生做得特別到位。餐飲方面驚喜滿滿，無論是正餐還是簡餐都很合口味，食材新鮮，擺盤也精緻。服務更是貼心，前台小姐姐笑容甜美，客房服務響應迅速，讓人感覺像回家一樣舒服，下次來還住這！ 3. 入住這家酒店太明智了！房間安靜又舒適，隔音效果很好，保證了優質的睡眠。吃的方面完全不用愁，酒店餐廳的菜味道正宗，分量也足，價格還很合理。服務團隊專業又熱情，從引導停車到客房需求，都處理得又快又好，體驗感極佳，必須好評！

房間面積大，獨立衞生間（不是玻璃隔出來的），裝修不錯，床墊和枕頭特別好，記憶海綿的感覺，窗簾質感很好。唯一的缺點就是房頂低了一點。 接送機免費，離機場很近，很方便。 早餐15元一位。 門前的楓樹和銀杏樹非常有北方秋色的情調。 綜合考慮房間價格，作為轉機的賓館，無可挑剔。 作為本土蘭州人，親身體驗了一下在中川機場過夜的感覺。從小中川機場都被大家描述為荒山野嶺中的機場。隨着新機場和新區的建設，相信這樣的房間，尤其讓從香港歸來的旅客，感受到西北人的寬敞和大氣。

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

Ini adalah penginapan ketiga saya di hotel ini, jadi ini ulasan objektif, tolong jangan terlalu keras. Reka bentuk kolam, suhu air dan kemudahan adalah sangat baik (dan sentiasa perkara pertama yang saya pertimbangkan semasa memilih hotel). Pilihan sarapan dan rasa memenuhi sepenuhnya standard Hilton. Pemindahan lif agak menyusahkan, mungkin disebabkan susun atur (tidak penting). Bahan dan kualiti selipar bilik tidak memenuhi piawaian Hilton; mereka berasa terlalu murah dan perlu diperbaiki. Mengenai perkhidmatan, saya tidak pasti cara menilainya (pengalaman dan perasaan peribadi semata-mata): 1. Disebabkan oleh keadaan yang tidak dijangka, saya tidak dapat kembali ke hotel untuk daftar keluar jam 12:00 tengah hari. Meja penyambut tetamu menawarkan untuk melanjutkan daftar keluar saya hingga 2:00 petang. Saya akan memberikan ulasan lima bintang; tiada masalah di sana. 2. Sebagai pengembara perniagaan yang kerap, saya telah menginap di pelbagai hotel, daripada mewah hingga mesra bajet. Walaupun saya menempah melalui Ctrip, wakil perkhidmatan pelanggan setiap hotel secara proaktif menambahkan saya di WeChat selepas melihat tempahan saya untuk bertanya tentang keperluan saya dan berkomunikasi terlebih dahulu. Saya secara proaktif menghubungi hotel ini melalui Ctrip selepas membuat tempahan, berharap untuk meminta sarapan percuma. Mereka tidak dapat memenuhi permintaan saya (boleh difahami, memandangkan kos dan faktor pengurusan mereka; saya tidak boleh menyusahkan mereka, dan saya tidak mengharapkan banyak). Permintaan ini adalah semata-mata tidak sengaja; kebanyakan hotel telah menambahkan saya secara proaktif di WeChat dan memenuhi permintaan saya sebelum ini, jadi saya akan memberikan ulasan lima bintang. 😀 3. Saya telah menginap di hotel Hilton di bandar yang berbeza, dan kakitangan kaunter penerimaan tetamu sentiasa sangat mengalu-alukan. Mereka bertanya tentang penginapan saya, menyemak status keahlian saya dan secara proaktif menawarkan peningkatan bilik dan permintaan khas lain. Secara keseluruhan, komunikasi adalah sangat selesa. Saya tidak mengalami ini semasa penginapan ketiga saya di hotel ini. (Ini adalah ulasan objektif semata-mata; Saya harap peniaga tidak akan menghubungi saya atau meminta saya mengedit ulasan.) Hanya untuk kolam renang anda, saya pasti akan memilih tempat ini sekali lagi apabila menginap di Lanzhou! 🤣🤣🤣

Sand on floor on arrival. No towels at alll in the bathroom. I called reception for towels. Ok. Next day, the cleaners clean the room and remove the used towels but didn’t replace with new ones. Again I have to call reception to bring towels. My 3 nights there, the cleaning of the floors was really poor. Floors were not swept and I could see hairs on the floor. Ok. They were my own hairs, but still. Sweep the floor! Cleaners also do not remove used porcelain cups with clean cups. The furniture, and bedding are really nice. But shame about the poor cleaning job. Also, there is no place to hang up the towels in the bathroom. Very odd.