Hotel Dengan Breakfast di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

This hotel was honestly a 10/10 stay. The service was excellent! Friendly , attentive, and very welcoming from start to finish. The room was beautifully decorated, very clean, and felt thoughtfully designed. The overall atmosphere of the hotel was lovely, with stylish decorations and a really pleasant vibe throughout the common areas. We especially enjoyed the small coffee and snack area, which was a really nice touch and made the stay feel extra comfortable. the location itself was great right in the city center and very convenient for getting around. Overall, it was a wonderful stay and I’d happily come back.

Its a very beautiful hotel . Staffs are friendly and smiling . They have huge breakfast selection but i would say its okay in taste wise. Walkable distance to Mingsha Mountain . If you are using a Didi or Taxi to come in this hotel either from airport or from Mogao Exhibition Center , its called Dunhuang Mountain Villa . I noticed that taxi drivers or the App doesnt pull or know The Silk Road Dunhuang Hotel.

優點： 設施新 裝修新 周邊環境安靜 有購物中心 餐飲購物都方便 停車位充足 早餐品種豐富 工作人員熱情有禮貌 職業素養很高 寵物友好酒店 小小的建議：酒店下午和傍晚會提供送水果和酸奶服務，這個温馨的服務反而給住客造成不好的感受。張掖是美麗的旅遊城市，住客無論是飛機高鐵還是自駕，一般下午到店後都會先休整，接連兩次敲門送水果送酸奶對剛入住的住客反而是打擾。 我住了兩晚，入住當天下午剛要歇一會就被敲門吵醒送水果。第二天在七彩丹霞玩到下午3點回酒店，剛想睡一會又是敲門送水果，我還急急忙忙的起床穿衣再去開門。 建議贈送水果酸奶可以在辦理入住的時候完成。 這不是缺點，衹是小建議。住過很多酒店，你們家的工作人員非常優秀！！！

It is a new hotel just opposite Zhangye West hsr station. The room is big and clean with good amenities provided. Hotel breakfast was decent. It's got beef noodles and dumplings on alternate day. The DIY laundry room provides only 3 washers & 3 dryers whereby 1 dryer was out of service. It's pretty a long wait on my days of stay. Fruits and yogurts were sent up to the room everyday, which was very thoughtful.

Excellent location, 5 min taxi distance of Tianshuinan train station. Hotel staff, in particular the front desk gentleman was very helpful with planning our trip to Maijishan Grottoes. Room has Philips tv so we could connect our laptop with a HDMI cable and watch western movie. If you visit Maijishan, the taxi to the visitor center is ¥40, sometimes fixed fee ¥60, no more. It is 30 minutes from the hotel. At the visitor center you purchase tickets. We preordered them with the help of the front desk but it turned out that was not needed, there are enough tickets out of mayor high season. From the visitor center you take the bus to the grottoes. If you have time, purchase special tickets for private entrance to some of the more special grottoes. The regular visit takes appr 2 hours. The hotel has a washing area, very convenient and an excellent breakfast.

Great stopover near the airport with pickup and drop off service. The breakfast is buffet style. Too bad my flight was scheduled in the morning and I did not get to have breakfast. 

The room was very clean and very comfortable, spacious and reasonably well appointed. The desk make it ideal for those who need to do written work or use a computer. The staff were extremely friendly and helpful, although all the conversations were in Mandarin with my wife. The breakfast was excellent and there were good local restaurants nearby. We found one offering pork ribs which was amazing. We would happily stay there again but, if I am writing a balanced review, would mention the hotel is not as close to the railway station as the name suggests, they provide only one card for the room (to be fair, we didn't ask for a second), there was limited storage, and no surface on which to put a case. That said, in overall terms, they did not really affect our stay.

Ini adalah penginapan ketiga saya di hotel ini, jadi ini ulasan objektif, tolong jangan terlalu keras. Reka bentuk kolam, suhu air dan kemudahan adalah sangat baik (dan sentiasa perkara pertama yang saya pertimbangkan semasa memilih hotel). Pilihan sarapan dan rasa memenuhi sepenuhnya standard Hilton. Pemindahan lif agak menyusahkan, mungkin disebabkan susun atur (tidak penting). Bahan dan kualiti selipar bilik tidak memenuhi piawaian Hilton; mereka berasa terlalu murah dan perlu diperbaiki. Mengenai perkhidmatan, saya tidak pasti cara menilainya (pengalaman dan perasaan peribadi semata-mata): 1. Disebabkan oleh keadaan yang tidak dijangka, saya tidak dapat kembali ke hotel untuk daftar keluar jam 12:00 tengah hari. Meja penyambut tetamu menawarkan untuk melanjutkan daftar keluar saya hingga 2:00 petang. Saya akan memberikan ulasan lima bintang; tiada masalah di sana. 2. Sebagai pengembara perniagaan yang kerap, saya telah menginap di pelbagai hotel, daripada mewah hingga mesra bajet. Walaupun saya menempah melalui Ctrip, wakil perkhidmatan pelanggan setiap hotel secara proaktif menambahkan saya di WeChat selepas melihat tempahan saya untuk bertanya tentang keperluan saya dan berkomunikasi terlebih dahulu. Saya secara proaktif menghubungi hotel ini melalui Ctrip selepas membuat tempahan, berharap untuk meminta sarapan percuma. Mereka tidak dapat memenuhi permintaan saya (boleh difahami, memandangkan kos dan faktor pengurusan mereka; saya tidak boleh menyusahkan mereka, dan saya tidak mengharapkan banyak). Permintaan ini adalah semata-mata tidak sengaja; kebanyakan hotel telah menambahkan saya secara proaktif di WeChat dan memenuhi permintaan saya sebelum ini, jadi saya akan memberikan ulasan lima bintang. 😀 3. Saya telah menginap di hotel Hilton di bandar yang berbeza, dan kakitangan kaunter penerimaan tetamu sentiasa sangat mengalu-alukan. Mereka bertanya tentang penginapan saya, menyemak status keahlian saya dan secara proaktif menawarkan peningkatan bilik dan permintaan khas lain. Secara keseluruhan, komunikasi adalah sangat selesa. Saya tidak mengalami ini semasa penginapan ketiga saya di hotel ini. (Ini adalah ulasan objektif semata-mata; Saya harap peniaga tidak akan menghubungi saya atau meminta saya mengedit ulasan.) Hanya untuk kolam renang anda, saya pasti akan memilih tempat ini sekali lagi apabila menginap di Lanzhou! 🤣🤣🤣

房間是升級後的親子房型，房間佈局和設施合理，中規中矩，滿足我的整體需求。前台接待服務沒有問題，清潔阿姨也很不錯，在我交代不需要清潔，補充物品和換垃圾就可以的情況下，因為開了免打擾，阿姨直接等看到我們回來馬上拿過來給我們，還解釋了為什麼不直接進房間的原因，第二天敲門後，貼心的把物品用袋子裝好掛在門口，邊界感很強，給阿姨點贊。這次連住三晚，下次再來，會再次選擇，希望服務不褪色。