Hotel Dengan breakfast di Samana, Dominican Republic

Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.

Lovely place to stay when in Samana. Very good breakfast included in the price with amazing friendly service. The check in is fast and well organized. Would recommend this Hotel based on the free private parking in front of the hotel and the beautiful infinity pool and restaurant service.

Excelente lugar! Recomendado 10/10. Excelente servicio, habitaciones y comida. El restaurant ofrece mucha variedad de platos (pagos) muy buenos. Y el desayuno incluido es variado.

The beach is awesome great location the rooms are big for 5 guests I really love the place breakfast was good

Bellissima la posizione , gentilisimi il personale. Top l’albergo.

Hope to visit and stay again!

Overall, everything was great. Clean room. Entertainment options, a good variety of food, and friendly service.

Gentilezza e posto molto bello vicino a tutto

The hotel is very comfortable and comfortable. Good treatment by the reception staff, but people working at the beach restaurant do it with much parsimonity, slowness and negligence: you had to ask them to take care of you or to prepare things because they never had anything ready. The breakfast was included (see photo), but it was very basic and no variety. Prices of the cheap restaurant and also massage (€60/hora). The room was not available with the wifi, the shower was locked, they supposedly fit it, but it was still the same. The mosquito mesh was broken with which the mosquitos were in any way. The hotel is beautiful and the large rooms, but there were so many things that were not good, that I went out with a ugly taste with bitter touches.