Superb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
Overpriced for the service provided.
Asked for airport service but they couldnt reply even if they were online on whatsapp.
Cleanliness was average. Dusty.
Dear Hotel Management !!!
Can't praise this hotel highly enough - they are really amazing
The staff at reception in particular have the best customer service skills I have experienced in Pakistan - feels like being in a western hotel. I wished I remembered his name but the man who checked me in and checked me out was extremely professional with fantastic customer service skills.
Reception management should find out who he is and give him a pay rise. God bless you man
Terletak di Multan, Faletti's Grand Hotel Multan berada dalam lingkungan 5 minit memandu dari Tempat Suci Shah Ruk-ne-Alam dan Stadium Multan. Hotel ini berada 2.5 km dari Mausoleum of Baha-ud-Din Zakaria dan 3.2 km dari Multan Cricket Stadium.
Gunakan peluang rekreasi seperti kolam renang terbuka atau kemudahan lain yang termasuk akses Internet wayarles percuma dan perkhidmatan rencam.
Nikmati juadah di restoran atau senek di salah sebuah daripada kedai kopi atau kafe di hotel. Sarapan bufet percuma disajikan pada setiap hari dari 7:30 hingga 10:00.
Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam dan kemudahan dobi. Pengangkutan ulang-alik lapangan terbang disediakan percuma (tersedia 24 jam).
Selesakan diri anda di salah satu daripada 50 bilik berhawa dingin yang menampilkan Televisyen LED. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi menampilkan pancuran mandi, kelengkapan dandanan diri percuma dan berus gigi dan ubat gigi. Kemudahan yang disediakan merangkumi pembancuh kopi/teh dan air botol percuma, manakala pengemasan disediakan setiap hari.
Ramada by Wyndham Murree Lower Topa Resort is an excellent hotel for family and business. Staff is very cooperative and polite with professional service. But aramada should provide complimentary clothes ironing services to all guests. I stayed there from 7th May to 9th May, but they charged me PKR 1,880 for ironing just one dress.
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
Booked a room from *********** the room was noisy and the view was in Parking lot of hotel.
Room was clean and service was good. The was only the Parking and noise cancelable windows.
41 ulasan
7.0/10
Harga bermula
JPY 22,958
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Pools di Punjab
Terokai Ulasan Tetamu Hotel di Punjab
Lihat semua
8.8/10
Very Good
IImran LondonExcellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care.
All the staff are kind and courteous and will do the upmost to help hotel guests.
Rooms are well appointed and the beds are very comfortable.
Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled.
I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
GGuest UserThe hotel itself is good but the service at reception was terrible. Since I had strange noise continually at my room, I requested to change room. But due to fully booked on that day, the reception staff couldn’t change. That’s is fine not to change due to fully booked but they didn’t do any reaction to stop noise. I invited reception staff (Mr.A) 2 times to let Mr.A hear what kind of noise I heard and Mr.A said maybe housekeeping on different floor is still working (1 am at night!), I will check it etc, but even 1 hour later I still had strange noice. Obviously Mr.A didn’t do anything to stop noise and I again invited reception other staff (Mr.B, senior of Mr.A)to my room but Mr.B didn’t hear anything from Mr.A and Mr.B didn’t know also anything what Mr.A did for the noise even Mr.B is senior position. Mr.B promised to ask Mr.A what Mr.A did for the noise and give me feedback. But Mr.B didn’t give me any feedback.next day on 8am I requested to change room but since the reception staff (Mr.C)seems to be sick, Mr.C said Mr.C request other staff to change room. But nothing happened. So around 11am,I again went to reception to request change room. But then other staff (Mr.D) said still there are no available rooms since check out time is 12 noon.but it means even I requested to change room at 8, until 11pm I again went to reception, they didn’t inform me anything. They should have informed to wait until noon etc in advanced. I was very much disappointed such poor service. They didn’t react anything about the notice issue at all and next day they didn’t inform me anything about changing room until I requested again and again. Very poor and unprofessional staff at reception.
GGuest UserThe hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
PPakistani TravelerSuperb experience with class hospitality - from lodging to food to other amenities everything was perfect - very secure and highly convenient check-in to check out journey - Mr sohail Ashraf the chief security officer has ensured hotel security management top notch as the kids were roaming freely in all amenities section without any worry or concern. Complete staff was welcoming and deserve appreciations.
ZZAHID-IQBooked a room from *********** the room was noisy and the view was in Parking lot of hotel.
Room was clean and service was good. The was only the Parking and noise cancelable windows.
MMr U H ShahBrilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
GGuest UserWe had an excellent stay. The hotel and the staff were amazing throughout our stay of 10 days. The breakfast and the location was also superb. Cannot fault it for anything. The complimentary airport drop off and pick up was added benefit which other hotels do not provide. We will be coming back again.
SSyedebrahimOverpriced for the service provided.
Asked for airport service but they couldnt reply even if they were online on whatsapp.
Cleanliness was average. Dusty.
SSHANSHANexcellent service! Very serious and patient! More formal! Suitable for a family holiday! Safe and secure! Security staff is also very polite! The restaurant staff has a Chinese-speaking boy! Learning Chinese for several months! Overall good! Great! for safety! The windows won't open here! Are all closed! The hotel should be the same!
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