Hotel Dengan breakfast di North Somerset, United Kingdom

Staff are fantastic and happy to help. Parking can seem like an issue when you arrive but once you check in the book into the ANPR system you can park anywhere in the service areas. Comfort room had everything you need. Areas for improvement: Not sure why a hairdryer is installed inside a drawer, you have a very short cable to work with. Bathroom could do with some TLC, but the cleaners do a good job keeping it clean. Pillows weren’t great but would be fine for one night.

Not the standard you expect from a Hilton. Had to change room theee times. First due to mattress being too worn / soft / springy. Second for sofa bed mattress being like wire (too worn). The third had no heating (it’s December ) and whilst heaters were supplied, you can see a pattern immerging… Lacking proper maintenance and mattress replacements which ultimately impact the main reason for any stay - a good nights sleep.

Could not fault the actual room, the pub itself and the staff. Room was squeaky clean, even with a cafetiere. Niggles 1) the ”Roberts” radio had a great tone etc, but needs instructions on how to use it; otherwise as useful as an ashtray on a motorbike! 2) bedside alarm clock was not working... the battery was not properly installed. 3) restaurant opening hours were odd....closed until 8pm? Menu was not inspiring, a little confusing? All in all, a good place to stop-over....although clearly not aiming for the budget-conscious traveller....oh, and the beers were excellent, even with real ale....

We had a wedding and needed to check in early. I called ahead and they did say they would try their best. When we got there they ensured that they cleaned our room first and we were able to get in with more than enough time to get ready for the wedding. The room was nice with great little treats of jelly babies, coffee, biscuits etc. I really liked the towels they gave us. Only criticism with the room was the extractor fan in the bathroom was very dusty, needs a clean. The breakfast was great, very filling and you could tell it was made fresh to order. I would stay here again.

Our stay was excellent. The room was beautifully clean and spacious. We ate in the restaurant. The food was fab and the staff were very friendly and accommodating, nothing was too much trouble for them. I highly recommend this hotel !

Very nice & clean, great pub, good food, could do with more sound proofing between floors, but very good & easy to stay with.