I ordered an airport pickup but driver didn't show up. I had to call 2 times and wait 30 mins. But they offered me free breakfast. I didn't take it so they waived my pickup fee
Hotel berhampiran Colaba,Mumbai14.3% pelancong memilih kawasan ini
PPengguna Tanpa Nama2025.12.11
We stayed at the Taj Mahal Palace for 5 days and 4 nights as a couple, and our experience was truly unforgettable. We were thrilled to receive a complimentary upgrade from the Tower to the Palace wing, which made our stay even more special. The welcoming ceremony set a beautiful tone, and the complimentary drinks and chocolates sent to our room were a thoughtful touch—especially the hot chocolate, which was honestly the best we’ve ever tasted.
The breakfast buffet had a good spread, and everything we tried was delicious. The à la carte portions were perfect as well. A special mention to Kiran, our waiter, who was incredibly attentive and helpful throughout our stay.
Our room was always spotless thanks to Sachin, our housekeeper. His attention to detail truly impressed us—flower-petal art on the floor, towels neatly placed under our shoes, and beautifully arranged toiletries. These thoughtful touches made us feel genuinely cared for.
We also want to highlight Sapna from the front desk, who went above and beyond to arrange breakfast to be sent to our room on our last day since we had an early morning flight. Her efficiency and kindness made our departure smooth and stress-free.
K. Singh, the bell boy, was always welcoming with a pleasant smile and ensured we felt comfortable each time we entered or left the hotel.
The gym was well-equipped and enjoyable to use, rounding off a perfect stay.
Overall, our time at the Taj Mahal Palace was exceptional from start to finish. We thoroughly enjoyed every moment and will definitely return soon.
Very big hotel, located close to the airport. Has a rooftop view, with restaurant and outdoor swimming pool. The planes landing and taking off can clearly be viewed from the rooftop.
T1 is on a walking distance, where there are multiple options for food. Note: outside food is not allowed in the hotel!
Rooms were nice and clean, a bit outdated in aesthetics, but nothing worn out or too old.
I really enjoyed my stay here! The team was warm and welcoming from the moment I arrived. The room was cozy and clean, with a comfortable bed that gave me a great night’s sleep. The hotel is in a very convenient location, and I loved the calm atmosphere. A few small improvements could make it even better, but overall, I would definitely stay here again.
Stay was good , but the dinner was not that good.
Mini bar was locked and was not accessible.
Good breakfast.
In general staffs were ok, Gatekeeper Sardarji was helpful and welcoming guests with a warm smile. Really appreciated.
While checking out, the receptionist was asking me about the minibar. It seems the minibar would be opened to according to guests profiles!
We checked in at 1am in night and before that we had a word with someone from hotel that can we check out at 3pm next day as we will be leaving 3pm, that time the staff said that okay you come down here and then we settle things up for you. Once we reached here, they totally denied that they wont be able to help, still we understood their things we told them atleast provide a place for keeping our luguage to which they certainly provided us. Once we were back to hotel and asked the reception guy that if he can provide us a room for 1 hour as we wanted to rest and we were ready to pay for the same to which he totally denied that no we dont have a room when entire hotel have so ***y vacant rooms. Atleast hotel ***agement should have basic hu*** decency to gove their guest the most memorable stay instead of spoiling the trip.
Pathetic experience. Also they dont have basic eminity of dustbin in the rooms, their health faucet was broke, they don't even provide basic toiletries also.
After few minutes we again went to him and asked him what will be the charges for 1 hour and he asked for Rs.600 and we booked this hotel for a days in 850! Comm'on guys like seriously?
Won't ever recommend this hotel as the reception guy is not at all helpful.
The hotel boasts several dining options, including an all-day dining restaurant that offers a delicious array of international and local dishes. The breakfast buffet is varied and satisfying.
54 ulasan
7.5/10
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