Hotel Dengan Breakfast di Selangor, Malaysia

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

Friendly staff. The room is apartment-style. Parking rates are reasonable too. From the lobby, we were taken by buggy even though it’s quite close, still okay, no need to walk while dragging luggage. However, when we entered the room, there was a strong musty smell. That was the only thing that spoiled it. Everything else was fine.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

Stayed on New Year’s Eve. The room rate was high, but the service and organisation were unacceptable. Check-in was extremely slow and chaotic. Despite multiple counters and staff, bookings could not be located efficiently. Counters were reduced mid-way, no queue management was provided, families crowded together, and the lobby was hot due to poor air-conditioning. I queued for about 40 minutes. Staff also repeatedly confused my booking and issued the wrong number of room keys. Buggy service was consistently slow, with long waiting times throughout the stay. The room was uncomfortable — loud, non-adjustable air-conditioning, poor soundproofing, and dirty corridors with rubbish left unattended. The New Year’s fireworks were not at the location stated in the schedule. After the countdown, there was no hot water for showering. Breakfast arrangements were poorly handled. We were redirected to an Event Hall with a canteen-like environment and cold food, while other guests were dining in a better restaurant with different food options. The hotel map was also misleading, as the Lobby is marked as R1 but not shown on the map. Overall, this stay was not worth the price and fell far below expectations for a New Year’s Eve booking.

De Palma Hotel offers a great combination of exceptional service, a wide variety of food choices, and a prime location. The service at De Palma Hotel is another reason why it is highly recommended. From the moment you step into the hotel, the staff are attentive, professional, and always ready to assist. The staff ensures a smooth and enjoyable stay. The location of De Palma Hotel is superb. Strategically positioned, the hotel is easily accessible and is located in a convenient spot for both business and leisure travelers. Being easy to find, it makes for an ideal venue for corporate training and other events, as you won’t have to worry about guests struggling to locate the venue. Its central location also means that participants can easily access nearby attractions and amenities during breaks or after sessions, adding to the overall convenience. If you’re staying at the hotel, parking is completely free of charge, which is a great perk for those traveling by car.

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus. I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free. Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.

The hotel is very nice and the people are very friendly. Except for the room card needing to be reactivated after one day is troublesome as I have to queue in line with ppl who is checking in (waisted 20min of my time). There was some leaking from the window during the rain but I wasnt at the hotel when it happen n it didnt bother me that much. Ambiance of hotel is nice and it is near train station so it is easy to go to KL Central. But there is no walking distance mall. There is a 24hrs convenient shop, can walk to it but it wasnt so near. There is a Nasi Kandar shop behind the patrol station which sells very delicious food. Overall its a good hotel.

Facilities were great. Swimming pool and gym both amazing. Breakfast was good. Decent enough options. There are some local restaurants across the round about. Less than 10 mins walk. But pretty dangerous crossing the dual carriage way. Don’t bother going anywhere though. Will cost you 30RM to anywhere. The mall was less than 3km away. Airport less than 2km. Both same price. Total rip off from Grab drivers.