Hotel Dengan Pools di Samarkand Region, Uzbekistan

This is a good hotel. We stayed at the Hilton before this, and this hotel is no different in terms of quality. It's clean, and the housekeeping is daily, with excellent staff. The downside (we stayed in March 2026) is that there's absolutely nothing nearby. The fountains weren't working, and neither were the water park, amusement park, or shopping center! In the summer, during peak season, it would probably be wonderful here! But not at any other time of year!

We were welcomed like honored guests at the hotel. Administrators Farrukh and Mamur promptly fulfilled all our requests. At breakfast, I asked if there were syrniki (cottage cheese pancakes). There weren't any that morning, but they prepared and brought them to us within 15 minutes. Utair airline delayed our flight by 11 hours, and there were no available rooms to extend our stay at the hotel, but the administrators once again ensured our wait was comfortable. We waited for our flight in the cozy hotel lobby. I'd also like to mention the hotel's location, which in our opinion, is the most convenient in Samarkand: a 5-minute walk to Registan, and excellent access to the hotel. Thank you for a wonderful stay!

The hotel front desk service was excellent. I believe the gentleman named AMAZIGEN (not sure if I spelled that correctly) was the best; he helped me call and notify local clients, which I genuinely appreciate. Of course, the other staff members were also great, and the hotel's chef prepared breakfast every day. Overall, it was a very good experience.

Pros… * Location: 15 mins walkable distance to Registan square and a couple other attractions * Breakfast: a great variety of options ~ hot & cold + few options of fruits and pastries / desserts * Room: it was ok apart from the AC… which was dripping water once turned on.. hot water available for shower which was great! Beddings were good, a fridge, iron board, iron, a keep safe box, bath robes, 2 bottles of water available in room. Amenities: hairdryer, towels, shower gel, shampoo, hand wash, tooth brush, tooth paste and cotton buds were provided Cons… * Breakfast: starts at 8am and ends at 10am. It starts kind of late especially when some people of early start * Fitness center: only cardio machine available. Lights are never on, AC not on… also starts 8-8pm just really isn’t ideal timing especially during summer where people may wanna use the gym first thing before they have breakfast/ explore then come back for the gym.. hence I never got chance to use at all… it also looks like it’s never open… it gives a very off putting vibe. The swimming pool looks nice though.

Shahjahon Hotel is located in a very unassuming neighborhood, tucked among local houses and small shops. But once you step through its gates, you’re welcomed by a magnificent, quintessentially Uzbek façade, charming! Our room was clean and comfortable, and the bed was especially cozy after a long day of exploring. We were treated to a typical Uzbek breakfast, generous and nourishing. The hotel is just a short walk from Registan Square and the main historical attractions, making it very convenient. A lovely and comfortable base for exploring Samarkand.

Everything was superb! The staff, the room, the service, the pool, and the breakfasts! The room had a great shower, air conditioning, slippers, and a bathrobe. The main pool is deep, and there's a shallow one for children, with nice sun loungers. The breakfasts were varied, and the coffee was delicious. Location-wise, it's a 30-minute walk to the city center. There's also a very cozy summer garden inside the hotel.

This is probably one of the best hotels my husband and I have ever stayed in. Everything is wonderful, and you can feel it in the details – from the scent at the entrance to the high-quality tableware at breakfast. The service is impeccable, the cleanliness is excellent, and the breakfasts are amazing. I'd also like to highlight the convenient location. The outdoor pool is lovely, but in my opinion, there aren't enough sun loungers. The indoor spa area is good, but it would be even better if the pool was heated. The gym is also excellent. On my birthday, the hotel congratulated me with a festive dessert. The next day, before we checked out, some treats were brought to our room. They were already inside when we realized it was a mistake and the gift was meant for other guests. So, you could say they just dangled it in front of us and crushed all our hopes 😂. They could have left it as an apology! Oh well, we're not offended)) The hotel is superb, I highly recommend it!

This is one of the best hotels we've experienced with Hilton, having stayed at many over several years. There's really no need to mention the cleanliness and comfort of the rooms and common areas, as it's a 5-star hotel and everything is top-notch. However, I'd like to specifically highlight the infrastructure: a wonderful outdoor pool with plenty of sun loungers, and an excellent spa complex with an indoor pool, sauna, and steam room. It's a shame that the operating hours for these great facilities are limited; I would have loved to swim in the evening after visiting all the sights. I also want to mention the stunning views from the rooms, as well as the hotel's location in general: the Silk Road district, with views of either the park or the rowing canal – it's unforgettable! The breakfast was delicious and varied, with top-quality ingredients, featuring both local specialties and European/American options (porridges, vegetables/fruits/yogurts, muesli/eggs/beef bacon/sausages - my compliments!, excellent samsa, tomatoes…). I also enjoyed the lobby bar – great local draft beer and a magnificent mojito! I highly recommend sitting there in the evening with a drink and a view of the rowing canal. All the staff are very professional and welcoming. Incidentally, they didn't forget my wife's birthday: they congratulated her, which was heartfelt and very pleasant – the cake was delicious, thank you! Overall, this is one of the best places for discerning travelers, I highly recommend it!

Stayed here for 3 nights, the reception is really helpful and friendly. The room was huge, beds are comfy & breakfast spread was nice. There’s a small incident where when I checked in I asked the reception how do I use the laundry service, and he gave me wrong information which ended up they didn’t do my laundry and I was out of clean clothes. I called the reception at 7pm (the laundry is closed) and they quickly send someone to collect the laundry from me & send it back to me, cleaned the next morning at 8am. But actually the laundry service is only available 10am-6pm. Glad that they took a swift action on this matter!

The hotel's location is fantastic, right next to the train station, just a two to three-minute walk away. The room was spacious, and the bed was very comfortable. The bathroom, however, was a bit cramped. If you're catching a train the next day and want to make things easy, this is a good option. Breakfast was pretty standard. Now, about the front desk. The woman in the headscarf at the front desk was absolutely terrible. When I checked in, I told her I booked through Ctrip and handed her my passport. She fiddled around for five minutes, looking everywhere but at the right place, then asked if I'd booked through ***********. Eventually, she gave me a room card for 104, but when I went up, the room hadn't even been cleaned. She then said, 'This is how it is,' and gave me another card for 106, which also hadn't been cleaned. It was already 1 PM, so even if the rooms weren't ready, why put me through all that back and forth? Couldn't she have just told me to store my luggage and go grab lunch first? Both room numbers she gave me were uncleaned. I suggested she could perhaps get one cleaned quickly, but she very firmly said, 'No, it must be 2 PM.' Okay, 2 PM is fine, but why didn't she say so earlier? What was the point of making me drag my luggage back and forth? When I returned at 4 PM, I was given yet another room, 206, and was told they had made a mistake with the rooms! Separately, the city tax at this hotel is also very strange. The two previous hotels I stayed at in Samarkand charged 41,200, but this one insisted on charging 62,000. Is the city tax different within the same city? I'd like Ctrip to investigate this and clarify the correct amount. Can't they just be transparent with their pricing?