Hotel Dengan Pools di Samarqand, Uzbekistan

This is one of the most upscale hotels in Samarkand. The staff are incredibly attentive and meticulous, and the food is also excellent. The hotel also features a lovely garden where you can dine, making for a truly wonderful experience.

The location is great, the facilities are great, and everything else is great. However, the breakfast is lacking. It's not enough for vegans. I didn't try the gym, but it says it opens at 8:00, which I thought was too late. But other than that, I was satisfied with everything else.

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained. Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present. Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food. A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.

Beautiful lobby area, great location, lovely selection at breakfast, little disappointed with the actual room, it didn’t reflect the exterior or public areas, but it was manageable. Over satisfied with our two nights stay.

Really enjoyed my stay here. The location is great, just about a 10-minute walk to Registan, with a few restaurants and stores nearby. The staff were incredibly friendly and helpful, even helping us get things delivered that we couldn't find on Yandex. They have cold beer available as well, which is a really great bonus in a place like Uzbekistan. Their sauna and cold pool were lovely and clean and an amazing way to detox the body during the hot summer days. Will definitely return to stay here on my next trip to Samarkand!!

The hotel lobby service is very average. The bellhops who drove to the lobby door were not enthusiastic and did not greet guests quickly. You had to call them. The check-in staff were also not enthusiastic and inefficient. Shouldn't they be enthusiastic and quick when you stay for two nights and extend your stay the next day? But the woman was impatient and perfunctory👎; the price is not low for local consumption. A very small room costs more than 1,500 RMB a night. Hilton is a five-star hotel, so shouldn't it provide corresponding services? The hotel's hardware facilities are good, but the soft service training is very poor. Because the hotel is remote and similar to a park, the driver who picked us up could not reach the hotel entrance due to the road closure caused by the local sports meeting, and the hotel shuttle bus was needed to take us out. After the bellhops sent us to the parking lot outside, he didn't even bother to help take the luggage out of the car, and just stood there waiting for us to take it ourselves. I really don't understand how the staff are trained. The service is very poor.

Wir bereisten Usbekistan mit dem Zug und dieses Hotel liegt direkt am Bahnhof. Um in die Stadt zu fahren, nimmt man eine Taxi App. Das Hotel ist sauber und das Personal freundlich. Der Pool ist gerade im Juli absolut notwendig und schön erfrischend. Dort gibt es auch Musik und kühle Getränke an der Bar (faire Preise). Anders als bei Trip angegebenen gibt es auch schnelles WiFi im Gästehaus. Unbedingt sollte man auch das ägyptische Restaurant mit der Dachterrasse ausprobieren, wir hatten dort eine schöne Zeit.

I chose the hotel based on its location. It is very convenient to get to Samarkand City - there are traffic jams in the city in the mornings and evenings. The hotel pleased me with everything, starting with the exterior. Beautiful both inside and out. The room is spacious - with two!!! Very clean! Bed linen and towels are soft and snow-white. The room smells clean! There is a separate temperature regulator in the bathroom, it is super comfortable. For breakfast - a lot of different fruits, a fairly large selection of food, halal food. All the staff are very responsive, but I would especially like to note the young man at the daytime reception, I did not remember his name, to my great regret. Because his attitude towards visitors is better than in a 5-star hotel - responsiveness and customer focus at its best! In general, all the guys are very responsive and professional! A separate plus is the 24-hour coffee shop, where there is a table with USB chargers. The spa complex is quite large, but I did not have time to visit. Although the price of accommodation includes several procedures!!! Sauna and salt room, for example. I will gladly recommend this hotel and will definitely come back myself. Another important point - if you get there by taxi, you must definitely mark the hotel, because there is another location on the map at the same address. Thanks to the hotel for the wonderful impressions of Samarkand!

I stayed for one night on Samarkand sightseeing. Amenities are also substantial. The room is clean. The breakfast was delicious. The restaurant in front of the hotel was delicious. There are convenience stores, and I think it is perfect for sightseeing.