Hotel Dengan breakfast di Otago, New Zealand

The hotel staff were incredibly warm and provided excellent service. We arrived early, around noon, and they kindly allowed us to check in ahead of schedule. Seeing that we were elderly and didn't speak the local language, they thoughtfully printed out a hotel guide in Chinese and had a staff member escort us to our room (as the hotel is quite large). This made our check-in process so easy and we felt truly cared for. The hotel facilities are comprehensive, clean, and tidy. The location is also excellent, right by the lake, and transportation is convenient. We just took bus No. 1 from the airport, got off, and it was only about a hundred meters walk. The breakfast was good, and the restaurant had a particularly beautiful ambiance!

We stayed at this hotel apartment for three nights during our South Island road trip in Queenstown. The two-bedroom, two-living room lake-view apartment (with two separate bathrooms) was excellent! Make sure to choose a unit on the 4th or 5th floor, as the 3rd floor's lake view might be partially obstructed by other buildings. The kitchen is fully equipped (though you'll need to bring your own seasonings). On the evening of April 18th, we were able to see both the aurora and the Milky Way right from our room's balcony – no need to go out and brave the cold, which was absolutely amazing and so worth it! The hotel parking was also very convenient; we paid 45 NZD for three days. However, it might be inconvenient if you don't have a car, as the hotel is located in a lower area off the main road, and the front desk is a bit of a walk from the other two apartment buildings. It's about 2.5 kilometers from Queenstown center.

Amazing hotel. Good service and friendly staff members. Nice king bed and we had an extra sofa bed which is a bonus, it was set-up for free for us as my partner sleep snoring very loudly. The location is great and easy to find. The downgrade was the parking, there was no free parking as we had to pay $20 per 24hr. So we had to spent $60 just for parking, its ridiculous expensive. The hotel should've provide it free parking. But other than that the stayed was amazing. Had a great restaurant by the wharf and the food is amazing and bonus with an amazing views.

Nestled in a valley just 20 minutes from Queenstown, this hidden gem is a hidden gem. The hotel rooms are very fancy, and there's even an open-air bathtub, an indoor swimming pool, and a spa. The value for money is truly excellent. Highly recommended!

good stay and good location. the shower pressure and toilet setup impressed me most.

We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs. As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.

The service at this hotel was excellent; the staff were all very friendly, and the breakfast was the best, most varied, and most delicious we'd had since Christchurch. It seems the hotel is undergoing renovations, as there was a distinct smell of paint in the hallway, though the room itself was fine. The front desk is located by the lake, but the navigation system hasn't been updated yet. We arrived around 6 PM after dark, and the navigation led us to the street behind the hotel's old building. The hotel lobby offers complimentary wine, chocolates, and cookies at different times throughout the day, which was lovely to enjoy after an afternoon walk. However, there's one facility that definitely needs upgrading: the shower water pressure was extremely weak, and the water temperature was very unstable—either lukewarm or suddenly scalding hot. Overall, showering was very uncomfortable. Aside from the shower, everything else about the hotel was very satisfying 👍

Located close to Skyline Gondola and restaurants shops Great views for balcony room We enjoyed our Queenstown stay Bar and lounge upstairs and a kitchen Really helpful staff room was to small for us and there is no free parking ( when I searched trip.com I entered in filters free parking and Lylo came up so we booked not Lylo’s fault)

The lake view room was beautiful, and the free parking was very convenient. It's about a 20-minute walk to Queenstown city center. The room had two large beds, and while the facilities felt a bit dated, it's still highly recommended!

It’s a vintage hotel, I’m surprised with the lift which is very old type of lift, the design very pretty and retro. Room is quite spacious for 4 adults. The heater is very powerful and strong. The hotel is located near to the town center and precinct street, just a few minutes of walk can reach.