Hotel Family di Alberta, Canada

Friendly staff, ideal location, and a clean room to stay in. 10/10 would recommend.

This is the 2nd time I booked this hotel residence the first time March last year without a online booking then I booked through tthrough this year January 30 to February 3rd , I booked this hotel because it's been good service the first time I booked here and I had both times had good service. The hotel is a good location as it has bus service to downtown and southcentre that stops at chinook #10 & 15 + the Red line to somerset and Tuscany with easy transfer to the other lrt line blue line to saaddletown and 69st west end. I only used my hotel to relax and sleep other then that I was exploring and visiting family and friends. The front desk and cleaning staff was amazing 👏. The next time I vacation to Calgary expect a booking from this guy for a 3rd time.

Another great stay at Hotel 11. The check in is easy. The room was clean and WiFi was fast. I loved the water fountain at every floor. All in all, a lovely stay.

It’s very nice hotel and worth it for really cleaning. We came back today again.

The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out. Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.

機場附近的新酒店，經常有人在辦party。衞生情況説得過去房間也比較大，唯一的問題就是第二次預訂失敗了，沒能入住，還扣全款了，真的很奇葩。

Excellent hotel at a great location. Breakfast was good but could be improved by providing variety of food and most importantly place the tag next to food tray.

Service was fast and accurate for both in-room and at the restaurant. Check-in and check-out was swift. The doorman/valet and bell team are very friendly, gave great advice about where to go around the hotel while the concierge wasn’t there. Bathroom was small, but clean and everything you need is there. Highly recommend.

Clean hôtel, efficient check-in process. Over all a classic best western experience. Bed a bit soft for my liking.

There was no receptionist at the counter while we arrived, so we had to wait for a while and checked-in. Staffs might be busy and not friendly as other hotels.