Hotel Dengan Gim di Tanah Tinggi Scotland, United Kingdom

Lots to love but room for a few improvements. The biggest is the doors on the rooms. They are heavy wooden doors and slam really loud. As you can imagine that’s quite annoying when people go in and out waking people up Bathroom door rotten at bottom from damp, needs replaced, looks awful. Cleaning under sinks and taps in bathrooms, the things you see when you sit in the bath!! Painting of the room could be a bit tidier, white paint all over grey radiator pipes. Cleaners could be a bit more gentler when hoovering, they batter the radiator pipes in the rooms and it vibrates to the room your in , next door! Out of stock of some flavours for cocktails, young staff seen with mobile phones very casually. Move out of sight, the customer / service are important Food is expensive for the quality you get too

Lovely nite stay at the Royal Highland Hotel room was lovely very spacious with a kitchenette included. Had a great nites sleep staff very friendly and helpful who also stored our cases for us prior to checking in which was great.

Generally acceptable and clean hotel. However, I was almost tricked by being given a room that’s “HALF-CUT” by the rooftop. Essentially an attic (picture 1) at first. There are actually plenty of normal empty rooms being cleaned as I could see walking to the elevator. I asked the front desk if I could be re-arranged and they gave me another room. Pretty bad experience as I felt discriminated and tricked for unknown reason. I asked a fellow customer who checked in around the same day and he didn’t get allocated the attic room.

First the good. The place is very nice, clean and well appointed. Beds are comfy, curtains block the sun which is important in summer when it’s light out til 10 and the sunrise is at 5. Very modern, pleasant bar/lobby. Hotel smells lovely. Lobby has fruit water for guests. Showers are nice- although weird. The wall behind the glass is peeling but it’s sealed in so it’s fine. Hotel is close to the rail, a short walk. Now the challenges. While the staff was trying their best, this place has poor organization. You sit down to eat at the restaurant and if you don’t tell them to come take your order they may not. We did that, still sat for 20 minutes before someone came to take our order, took it, brought our drinks and then returned to say the kitchen had stopped taking orders because a large group was coming down in 10 minutes and the oven was too small. They told us we had to wait 1 hour 45 minutes for our meals. They refused to serve us, despite traveling with an elderly person who could not easily walk around the block to find another meal. We had to leave in search of food. This is despite having asked the day before if we needed to book our meal. We were emphatically told no, even though they had clearly already booked the other large group for a meal, and the kitchen could not service more people. This is what I mean my poorly organized. The kitchen had not communicated with the staff, so they gave the wrong information. Also, despite checking ahead several times and being told we could sleep 3 in one of the rooms, when we arrived we learned we could not. We were traveling with our son, making this difficult. Then, we took a third room but they booked it far from the other. We then discovered our third room had adjoining doors- so we asked to move my son to the adjoining room. They did, but that’s something they should have known and arranged first. There is just little thought on customer service here. Overall would not stay here again.

Just a quick overnight stop. Hotel prices in Inverness have become silly. HIE had a good room available at a fair price. With a good breakfast - cooked and continental - included, you can't really go wrong. Friendly check in, everything you need in the room. I wouldn't hesitate to stay again.

Lovely staff lovely hotel, shame about having to appeal for my parking fees, especially after filling in the appropriate details into the parking system….

Zum Wandern ist die Lage ideal! Vom Bahnhof ist es zwar ein Stück aber meines Wissens besteht die Möglichkeit vom Hotel gebracht zu werden. Das Personal war ausgesprochen freundlich und zuvorkommend. Es war ein angenehmer Aufenthalt mit allem was es braucht. Es war sauber, nur teilweise waren Dinge etwas in die Jahre gekommen was allerdings nicht weiter schlimm war in Anbetracht des Preises.

What a fantastic hotel! The location is perfect - right in the centre of Inverness! We needed an early check in and the staff promptly attended our request. The bed is 5*, the washroom is also 5* level! Great experience and will definitely return on my next visit to Scotland and the Highlands!

Hotel is very dated and rundown We had no towel in room No spoons to make a drink Decor was very gory Staff did not know where to get towels Plastic skirting board in room broken Hot water practically none existent

Walls are paper thin. Did not do breakfast as I thought it was too expensive. Location, staff were good. My booking was a last minute decision so I was probably lucky to get a room.

Lots to love but room for a few improvements. The biggest is the doors on the rooms. They are heavy wooden doors and slam really loud. As you can imagine that’s quite annoying when people go in and out waking people up Bathroom door rotten at bottom from damp, needs replaced, looks awful. Cleaning under sinks and taps in bathrooms, the things you see when you sit in the bath!! Painting of the room could be a bit tidier, white paint all over grey radiator pipes. Cleaners could be a bit more gentler when hoovering, they batter the radiator pipes in the rooms and it vibrates to the room your in , next door! Out of stock of some flavours for cocktails, young staff seen with mobile phones very casually. Move out of sight, the customer / service are important Food is expensive for the quality you get too

Lovely nite stay at the Royal Highland Hotel room was lovely very spacious with a kitchenette included. Had a great nites sleep staff very friendly and helpful who also stored our cases for us prior to checking in which was great.

Generally acceptable and clean hotel. However, I was almost tricked by being given a room that’s “HALF-CUT” by the rooftop. Essentially an attic (picture 1) at first. There are actually plenty of normal empty rooms being cleaned as I could see walking to the elevator. I asked the front desk if I could be re-arranged and they gave me another room. Pretty bad experience as I felt discriminated and tricked for unknown reason. I asked a fellow customer who checked in around the same day and he didn’t get allocated the attic room.

First the good. The place is very nice, clean and well appointed. Beds are comfy, curtains block the sun which is important in summer when it’s light out til 10 and the sunrise is at 5. Very modern, pleasant bar/lobby. Hotel smells lovely. Lobby has fruit water for guests. Showers are nice- although weird. The wall behind the glass is peeling but it’s sealed in so it’s fine. Hotel is close to the rail, a short walk. Now the challenges. While the staff was trying their best, this place has poor organization. You sit down to eat at the restaurant and if you don’t tell them to come take your order they may not. We did that, still sat for 20 minutes before someone came to take our order, took it, brought our drinks and then returned to say the kitchen had stopped taking orders because a large group was coming down in 10 minutes and the oven was too small. They told us we had to wait 1 hour 45 minutes for our meals. They refused to serve us, despite traveling with an elderly person who could not easily walk around the block to find another meal. We had to leave in search of food. This is despite having asked the day before if we needed to book our meal. We were emphatically told no, even though they had clearly already booked the other large group for a meal, and the kitchen could not service more people. This is what I mean my poorly organized. The kitchen had not communicated with the staff, so they gave the wrong information. Also, despite checking ahead several times and being told we could sleep 3 in one of the rooms, when we arrived we learned we could not. We were traveling with our son, making this difficult. Then, we took a third room but they booked it far from the other. We then discovered our third room had adjoining doors- so we asked to move my son to the adjoining room. They did, but that’s something they should have known and arranged first. There is just little thought on customer service here. Overall would not stay here again.

Just a quick overnight stop. Hotel prices in Inverness have become silly. HIE had a good room available at a fair price. With a good breakfast - cooked and continental - included, you can't really go wrong. Friendly check in, everything you need in the room. I wouldn't hesitate to stay again.

Lovely staff lovely hotel, shame about having to appeal for my parking fees, especially after filling in the appropriate details into the parking system….

What a fantastic hotel! The location is perfect - right in the centre of Inverness! We needed an early check in and the staff promptly attended our request. The bed is 5*, the washroom is also 5* level! Great experience and will definitely return on my next visit to Scotland and the Highlands!

Good hotel but, for their regular double room, over priced. The Glen Mhor is basically a collection of former B&B establishments which have been taken over and redeveloped. This means that the majority of rooms are in neighbouring buildings so a bit of a walk is involved! I have stayed here before and each time found myself in a small double room. They are clean, well decorated and fine for an overnight stay. On the downside, they tend to be so small that there is no room for a chair or workspace. This time around we opted for the breakfast package. The restaurant was right at the opposite end of the complex but the walk along to it was pleasant. The breakfast itself was excellent. Staff were incredibly attentive and the range of food on offer was very good. Would I stay again? That would depend on the package on offer. I wouldn't opt for a 'room only' given the small size - there are plenty Premier Inns around which, to be fair, are of an equal, if not higher standard to the standard double rooms at Glen Mhor. Location is excellent for the city centre and depending when you travel, there is plenty parking available.

It was a beyond excellent stay at Ness Walk. The service and staff have been exceptional and warm. The rooms were beautiful and clean. Whenever we needed help, the staff were always really kind, warm and helpful. They've really created such a wonderful impression and we would only recommend Ness Walk to anyone visiting Inverness.

Can't leave proper review as made a genuine mistake with booking ...had entered wrong dates....was visiting my dad in hospital so had to rebook another hotel very quickly ,so never got any refund at all not even partial refund so lost all the money paid for hotel and breakfast ...

Hotel is very dated and rundown We had no towel in room No spoons to make a drink Decor was very gory Staff did not know where to get towels Plastic skirting board in room broken Hot water practically none existent

Great location and cleanliness. Fort William is a small town so the hotel is basically accessible to everything in town within 10mins. It’s very close to bus and train stations too.

Really great Hotel. Cheapest around as well so don’t really get when people book cheap hotels and complain that it’s not 5* 😂. Location is amazing. The Loch is beautiful. Staff are really nice. Rooms have everything you need and are quite spacious. Food is really good although a wee bit expensive but still good sized portions.

一開始看評論挺擔心的，但其他家要麼遠要麼超貴。到了發現還行，就是一家歐洲老式酒店，房間出乎意料很大，衛生也不錯。隔音差了點。居然還有游泳池，早餐的蘑菇非常好吃。孩子說很滿意。

Inverlochy Castle was very disappointing and not worth the effort it takes to get there. The castle and guest rooms are dated and are in need of complete updating. After being shown our room which was in desperate need of a renovation, we asked to move to a different room - something to which I gather that they're unaccustomed. The new room, while an improvement, was in a different building so we had to trudge through the rain and mist for every meal. And the pathway was dark and not particularly well lit. When we inquired about the activities we realized that they were very limited, particularly in the fall months. And since we were without a car we felt stranded. Other than a walk through the grounds (which are quite beautiful) there isn't even a fitness center or small room to work out. So, if it's raining, which it often is, there's not too much to do. The staff, while pleasant and polite, was very young and inexperienced. They need to import senior, experienced and well-trained staff from other comparatively priced properties. Both sinks in the bathroom were clogged and the clock was not functioning. We did report this and one sink was unclogged by the staff, but the other repairs were not made during our 2 night stay. How is it that housekeeping can clean a room several times a week, if not daily, and not notice such things? Dinner in the main dining room is pre fixe and while the food was good, not outstanding as it should have been for the price ($188 excluding beverages) and the fuss they made over it, there is only one main course so if you don't eat say, venison, or they're serving some other food you may dislike, you'll be out of luck. The food at the alternative restaurant - The Factors Pub, was average at best though the French fries were excellent. Overall, this was a very disappointing and expensive stay and I would not recommend it unless they make some significant improvements.

Zum Wandern ist die Lage ideal! Vom Bahnhof ist es zwar ein Stück aber meines Wissens besteht die Möglichkeit vom Hotel gebracht zu werden. Das Personal war ausgesprochen freundlich und zuvorkommend. Es war ein angenehmer Aufenthalt mit allem was es braucht. Es war sauber, nur teilweise waren Dinge etwas in die Jahre gekommen was allerdings nicht weiter schlimm war in Anbetracht des Preises.

The hotel is definitely not a 4 star. Top range 3 star at best. The room was clean. It was advertised as a king sized bed, however putting 2 single beds together is very misleading. The Italian restaurant, the staff are nice but the service is very very slow. Took me an hour to get food. The location is ideal. The sports centre is good and spacious. The pool is good fun. The gym needs a complete modernisation program. Not enough equipment and in a very small room. The sports centre could utiltse space more effectively and have a state of the art gym in the other bigger rooms. It would be used well, however this is sadly not the case. I will return and use this hotel in the future. The price is not cheep and if your expecting Hilton quality then this is not the hotel for you.

We recently stayed at the Macdonald Highland Hotel for two nights (checking in on Fri-30-Aug and checking out on Sun-01-Sept; room 2202 a “deluxe double” room). This trip was a special occasion for us as we were enjoying some quality time as a family of three before welcoming our second child — I’m currently 8 months pregnant. When booking, I mentioned my pregnancy and requested a “popular” room to contribute in making this special. (Despite the resort being like a ghost town, the room we were in was not just basic but subpar). While we rate it 10/10 for children with the array of facilities offered (and is the only reason we hope to return next year), I must express our disappointment with the quality of sleep we experienced during our stay. Being 8 months pregnant, sleep is already challenging, and unfortunately, the bed in our room was atrocious. The mattress was severely sunken in the centre, which exacerbated my existing pelvic girdle pain and left me in significant discomfort. The mattress was too hard, the sheets were torn and it has to be said, it was sadly the most uncomfortable bed I’ve slept in. As a result, I only managed about 4 hours of sleep the entire stay, and on the second night, my partner even ended up sleeping on the floor. Certainly not worth the £408 we paid for our stay — we expected much better. The general feel of the place is tired and in need of refreshing - particularly the rooms. There was mould around the bath / shower, the TV is Freeview with no channel guide and the sound wasn’t working on half of them … Not that we go to hotel’s to watch TV however, it’s nice to put on while family are getting ready / in the evening. I would have shared this feedback upon check-out, but since we were not asked about our experience, I felt it more appropriate to communicate this via a review. On a positive note, our daughter, despite a disturbed sleep the second night, had an enjoyable time. Like I said, the facilities for children were fabulous. We hope that if we return next year, we’ll be able to enjoy a more restful stay!