Hotel Dengan breakfast di Berkshire, United Kingdom

The grounds are lovely, and the rooms are clean and well-appointed. The only downside I can point out is that I’ve stayed here a few times, and it’s usually more expensive than other comparable Doubletrees.

Place has been refurbished to a higher standard bathroom and room outlook. The bathroom was very clean, bedding also very clean ironing crises on linen. Downside could hear every flash of the toilet and talking. Also my room was on a top flight of the stairs by the time l got to my room l was breathless. I did mention to reception that l had been unwell so could’ve done with a lift. Others may differ in opinion. Overall 8/10 Ample parking which is really lovely. Will stay again.❤️

A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge! One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service. We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day). Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).

Called the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.

Spacious rooms with good amenities within historically beautiful buildings with sympathetic extensions. Massive car park and quite rooms. Very responsive and interactive staff ensuring a positive experience at anytime (we arrived at 10:30 pm). In house breakfast has superior taste and the Chef has excellent mastery of the Classic English Breakfast.

很喜歡這家酒店，非常有特色，餐廳早餐是收費單點，但是麪包藍莓酸奶是免費的。房間每天還免費給兩瓶玻璃瓶裝水，不過不是礦泉水，也是當地人的飲用水☺️。酒店在紐伯裏小鎮，周圍環境優美，好多英式鄉村小別墅🏡，看了好心動💗。就是想享受一下不同於城市的鄉村風景😄

It was ok. The location is great and that’s what you are paying for really. Right across from Windsor castle. The information says it’s been updated. It has not. The paper on our ceiling was coming down, the bath tub surround was molding, the shower head was not even a shower head but maybe circa 1969’s spout. There was some sort of grease or dirt on the tile below the sink. I wiped it up so the next person would not have to see it as clearly housekeeping did not. The water was hot though so there’s that. The linens were clean. It was good enough for a night I guess.

The trip went very well. I enjoyed every bit of my Stay. It was very close to immunities and local conveniences without the need to go very far with equal access routes to work and to conveniences will definitely be coming again. Thank you Copthorne keep up the good work. 

The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little.