It was ok. The location is great and that’s what you are paying for really. Right across from Windsor castle. The information says it’s been updated. It has not. The paper on our ceiling was coming down, the bath tub surround was molding, the shower head was not even a shower head but maybe circa 1969’s spout. There was some sort of grease or dirt on the tile below the sink. I wiped it up so the next person would not have to see it as clearly housekeeping did not. The water was hot though so there’s that. The linens were clean. It was good enough for a night I guess.
The hotel’s location is excellent, with convenient access to both train and bus services. The canal is just behind the hotel, offering plenty of restaurants serving a wide range of cuisines.
The staff were incredibly polite, welcoming, and helpful. I enjoyed my stay and would definitely return in the future!
We had two nights at the Hotel for our wedding Anniversary and it was fantastic. The hotel is lovely, nicely decorated, clean and comfortable. The first night we had an evening meal in the restaurant which was delicious and good value. Breakfasts were also great. Many thanks to all the friendly staff that made our stay special. We would definitely recommend it and would be happy to return.
Place has been refurbished to a higher standard bathroom and room outlook. The bathroom was very clean, bedding also very clean ironing crises on linen. Downside could hear every flash of the toilet and talking. Also my room was on a top flight of the stairs by the time l got to my room l was breathless. I did mention to reception that l had been unwell so could’ve done with a lift. Others may differ in opinion. Overall 8/10
Ample parking which is really lovely. Will stay again.❤️
Spacious rooms with good amenities within historically beautiful buildings with sympathetic extensions. Massive car park and quite rooms. Very responsive and interactive staff ensuring a positive experience at anytime (we arrived at 10:30 pm). In house breakfast has superior taste and the Chef has excellent mastery of the Classic English Breakfast.
A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
Called the hotel to confirm there were enough parking spaces before making room reservation. The telephone assistant was very helpful. Room was.spacious, clean and tidy and had everything we needed for a short stay. Front desk was friendly and polite. Breakfast was good, but could be better if they provided fried eggs and baked mushrooms as options on top of scrambled eggs and steamed mushrooms.
The Hotel was incredible good located, the Garden surrounding the Hotel was amazing. The breakfast was quite full and also the food was fresh.
The bar tender Silvester was amazingly kind, and he was really keen on preparing all cocktails. The receptionist Walmer was also so kind, we forgot the charger adapter and he gave us one! Also he was always prepared to solve any questions we had!! Our experience was much more of what we were expecting. I definitely recommend this Hotel, not only for the building but for all the staff!! Definitely my Number one come back 🇦🇷
This was a budget overnight stay, however, it was good value for the money.
Warm welcome at the reception and was helped to my room.
Single room ensuite shower and toilet, with good WiFi, TV, Telephone and coffee/tea facilities. Very clean and warm. Excellent shower.
Breakfast was with a good selection and choice, including 'full english', along with cereals and toast with jam. Smashing coffee machine added the extra star.
Sangat Baik
108 ulasan
8.8/10
Harga bermula
JPY 10,468
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan breakfast di Berkshire
Terokai Ulasan Tetamu Hotel di Berkshire
Lihat semua
8,1/10
Very Good
GGuest UserH
am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i
GGuest UserIt was a good stay & all staff was friendly & efficient. Only 1st night we couldn’t enjoy spa but this matter was fixed by next morning. Breakfast was good, dinner was really nice & overall we enjoyed our trip. Thank you
EEmeraldSkiesA beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
GGuest UserPros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
GGuest UserThis is the first time I’ve stayed in many years, in fact it hasn’t changed it’s like go back into a time warp back to the 90s.
The staff are very nice and the breakfast was very good (they have real eggs).
Now the not so good stuff.
The rooms are basic and outdated. Our mattress was old in fact it caved in the middle.
Being a IHG member they had a loyalty week giving away prizes which was a nice touch but they removed the free bottle of water (not good)
All in all a 6.5/10
RRajni MahzabinAdequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
OOllieSFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserThe hotel's surroundings are beautiful, nestled in a residential area, so there are hardly any unruly crowds, and the locals are very nice. The hotel staff provide excellent service, and their English is fluent. The rooms are not densely packed, and the staff maintain an appropriate distance, which is appreciated. The breakfast area is clean, and while the selection is simple, the quality is high, and the fruit is fresh. I recommend trying the milk with various cereals. I look forward to visiting again.
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
GGuest UserThe hotel very close to slough market, also it is 5km from windsor market i went there on foot, if you enjoy natural views and rivers there are many places to enjoy, the rooms in the hotel are clean and they provide all that hotels should prived, but the should put good isolating window to keep the noise from the outside unheard, also they should lower the floor of the toilets to prevent the water pooring into the room at shower time. Despite the room of improvements i mentioned earlier i enjoyed my stay with them and i will visit them again.
Berapakah kadar purata untuk hotel dengan Sarapan pagi di Berkshire?
Bagi hotel dengan Sarapan pagi di Berkshire, harga purata pada hari bekerja ialah JPY 33,482, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah JPY 35,506.
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