Hotel Dengan Gym di Lesser Poland, Poland

The hotel is well situated in the old quarter. Very convenient for getting around. The tram stop is right out front. Our room was an odd setup. Twin beds positioned on different walls, more like for college roommates than a couple. The rooms aren't big, but they have kettle, closet, and a compact bathroom. It met our needs, with no extras, e.g., fridge or USB charging plugs. Breakfast buffet has many options. It caters primarily to European tastes, but there are scrambled eggs and toasts for those who prefer a hot breakfast. The coffee options are plentiful and there were several types of tea. At $25CDN per person, we found it on the high side. Tip: On arriving at the hotel we were faced with a long flight of stairs. With 2 large suitcases, it was a bit daunting. However, if you follow the sidewalk to the other side there is a ramp. Definitely a better option for people with bad knees or heavy bags.

Fantastic hotel in a great location with a good breakfast. Does all the simple things right. Unfortunately the bathrooms have these terrible sliding doors. I'm not sure what this trend is about, but I think most people want privacy when in the bathroom, so I'm not sure why they don't have proper door.

The hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations. However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security. I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.

Sebuah hotel yang sangat baik dengan lokasi yang hebat. Ia seperti cinta pandang pertama! Bilik ini bukan sahaja mempunyai mesin kopi dan pemanas air, tetapi juga sebuah karafe. Semua kemudahan, termasuk jubah mandi, selipar dan seterika. Kakitangannya profesional. Dan sarapan pagi bukan sahaja roti gulung, tetapi juga pilihan yang sihat dan beberapa jenis kopi. Saya sangat menyukainya sehingga saya tidak mahu pergi.

I had a comfortable stay at this hotel. The check in and check out were smooth, the hotel is located in a great location in the jewish district of Krakow. The room was a bit not to my expectations because I didn’t have the city views as mentioned and it didn’t make sense to pay extra for the balcony. I think at least a chair and a table on a balcony would improve the experience.

The location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)

Room is clean and quiet. Breakfast is good and with a lot of varieties. You need to pay for parking and pool. Reception never mentioned that pool is not free.

Reasonable price, super convenient location. Came here for a course that was held in the hotel and it was so convenient that I just need to go down to lobby level for the course and return to my room within 5 min to rest. Can’t imagine staying in a different hotel and having to commute in the freezing weather for the already intense course. Getting to and from the airport is literally just across the link bridge and you don’t need to even expose yourself to outdoors at all.

I wish I'd read more reviews on other platforms as what I experienced was common and longstanding. It looked good on paper and was affordable. The first room 107 was at the back with a blocked view and air con that didn't work. After 5 hours a/c at 18 but still at 27 in the room I felt like I was suffocating and got moved (3am). Second room 403 great view but curtains cream. Lit up all night. Then light with dawn. And trams outside along with church bells mean you have to be a great sleeper (I had an eye mask and earplugs but to no avail). All rooms have 2 single beds together and 2 single duvets which I personallydont like. It's definitely not 4*. The location was decent but a schlepp to the old town. Good tram connections.

Very nice hotel with a good location when you want to have a bit of privacy. The breakfast was tasty with many options. Good hotel service.