Hotel Dengan Gym di Kansas, United States

The hotel is in the urban area, the room is relatively new and very clean, the breakfast is good

I stayed here for two nights during the World Cup weekend and paid about $366. Unfortunately, I don’t feel the stay was worth the price. When we arrived, the room key cards weren’t working, so hotel staff had to escort us upstairs and manually let us into our room after we had already carried all of our luggage. That was a frustrating way to start our stay. The elevators were also malfunctioning. Each time we needed to use one, we had to call the front desk so an employee could operate it remotely. Having both the key card system and the elevators not functioning properly is a major inconvenience, especially for a hotel charging premium rates during a busy event. What disappointed me the most was the way my concerns were handled. I asked whether the hotel would consider some form of compensation for the significant inconvenience. Instead of showing any empathy or offering a solution, I was essentially told that if I wanted my money back, I could leave. As someone who had driven 16 hours from out of town, that wasn’t a realistic option. I later contacted Trip.com to express my concerns, and the overall experience left me feeling that customer service was lacking when guests raised legitimate issues. The room itself was acceptable, but the combination of the broken key card system, unreliable elevators, and dismissive customer service made this a disappointing stay. I would not choose to stay here again.

It was a good sized room and in a very convenient location.

It’s clean and not expensive at all, I think it’s one of the best in the area

The hotel was clean and staff were friendly.  However, there was nothing but ice as far as amenities go.  The snack station was there, but there was nothing in it to buy.  There were no vending machines.  The included breakfast was a few prepackaged muffins and nutrigrain bars, coffee and juice.   I have attached pictures of the room.  Door frames were completely broken.  Door would hardly open or shut.  The toilet seat was broken, the exhaust fan was hanging from the ceiling in the bathroom, and the smoke detector was hanging by the wires.  The shower would not turn off if you tried to take a bath, and the plug did not work to keep the water in the tub when attempting to take a bath. Most of these issues are routine maintenance items.  For $87.14, I would at least except a well maintained hotel room.  Room 118 was not that room. Thank you for the opportunity to submit a review.

Came here with my husband and 2 kids for a sporting KC game. Location was great. Breakfast was probably the best part of the hotel. It’s not fancy by any means and I wouldn’t pay any more than I did to stay here again per night. Cleanliness was good. Front desk lady was nice when we arrived and saw her later to get some snacks and she just seemed exhausted, over the day, and a little annoyed. We stayed in the handicap room because it was all they had left even though I booked a week in advance. The room was fine but the patio/back door was right outside our room and all we could hear all night and morning was people going in and out and kids screaming and slamming doors in and out for hours. The pool looked nice but we didn’t get a chance to check it out. Overall it was a good stay and I would stay again at this price for what we got and just request a different room.

All and all, the hotel in general and the room in particular were very adequate. The room was very clean, no unpleasant odors, nor any loud noises from the adjacent rooms. However, there was an unusual phenomenon with our room; that being the view from our window. Low and behold upon drawing back the drapes, we were greeted with a parade of toilets, not to mention old mattresses off to the side, all in full view. WOW . . . very unexpected, to say the least. Additionally, although the hotel advertised having a swimming pool, which it did have, it failed to mention that the pool was empty. Not so much as a drop of water to get the bottom of your feet wet [don't be fooled by the deceptive 2-tone colors; there's no actual water there]. That being said, the hotel staff were pleasant, helpful, and accommodating at needed.

Needs to repair facilities.

The location turned out to be horrible. My room was on the 2nd floor and the street traffic was extremely noisy. Vehicles were racing their engines so it sounded like they were street racing well past 1am. And then the noises started again early Sunday morning so I finally got up at 6 am. There were no coffee cups in my room and the tray with the coffee maker was too high for me to reach anyway. The bed was as so close to the window side you had to crawl onto the bed to grab the curtain to close it; and then crawl back to the open area. I don’t know how any one can make that bed. And why is there only valet parking or you have to find street parking on our own? Won’t stay here again or suggest it to anyone.

Scored low on cleanliness due to a dirty dried rag had been forgot about in the shower! Went to reach for the handheld shower head and a rag was stuck to it! The shower curtain was dirty. The head boards had greasy hand prints all over. The stay itself was comfortable. The breakfast area tucked into a small room. Guest crowded into a small space to serve themselves. And the Waffle maker should be in a separate area. People just standing there waiting o use it, taking up space that could be more beneficial to other guest to get their food. If overall experience, not bad, but not great. I’ll probably spend a little more for a better stay across the road. I’m in the area frequently.