Hotel Hot Springs di Kanagawa Prefecture, Japan

Nice traditional Ryokan. The staff was mostly non-Japanese so did not feel super authentic. Rooms were large and nice, but location of Ryokan is 25min drive from the main train station, which made exploring a little more trouble some. The staff were generally friendly, but extremely inflexible, which I suppose one would need to expect in Japan. But given the front desk staff was not even Japanese we found this to be a little frustrating at times.

We had so much fun!!! It is not far from Fujisawa Station and there are many convenient stores, restaurants, karaoke, KFC, McDonald's, Donki and etc.

房間很大，住起來很舒服，我們選了私湯，衹要在前台預訂交JPY2200就可以，早餐是日式的，會提前按照房間號準備菜品，就餐體驗很棒，價格在這個時間也算中等，交通很方便，在湯本站步行8分鐘的距離，適合第一次來旅遊的對這裏不太熟悉的人，晚飯可以步行到湯本站附近，不用爬山。唯一不太好的一個點是前台的小哥比較冷漠，會偏着頭説謝謝惠顧，眼神去向別處，感覺有點應付着，希望這一點能改善！

We had a very pleasant stay at the hotel. The staff were exceptionally friendly and helpful throughout our visit. Our room was clean, comfortable, and well-appointed, offering a relaxing environment. The amenities provided met all our needs and contributed to a smooth experience. We would certainly recommend this hotel to others seeking a quality accommodation.

The ryokan style room was clean and cozy, but a bit small for a family of 5. Buffet-style dinner and breakfast were decent, with selection of both Japanese and Western options. Staff were very polite and helpful, front desk staff speaks good English too. Good location for self drive travellers, near to attractions like Owakudani and Open Air Museum. The public bath (both indoor and outdoor) were great. Outdoor female onsen had the Mt Fuji view. Clear instructions to use the public bath. We had a really enjoyable stay here.

I was pleasantly surprised how great this hotel is. I’ve passed by it many times but never paid it much attention as the hotel is located at the train station. . Mist hotels attached to the train stations are mediocre at best . This hotel is vastly underrated . The rooms are very roomy and the attention to detail is very obvious I recommend it highly

The room is quite tight but very comfortable with everything you need. I loved the variety of pillows to select from, and the wonderful hot spring to soak in every night. There’s a convenience store and multiple malls with everything you need nearby. A short distance from the train station to catch the Narita Express.

フロントスタッフさん、お部屋のクリーンスタッフさんの対応もとても丁寧で気持ちよく過ごすことができました。

A wonderful authentic Japanese experience. Great service despite us not speaking the same language (They are very adept at using Google translate). Good Location for Hakone Open Air Museum and for being able to get on the bus back to the station early before it gets so crowded it doesn't stop for more passengers. I didn't manage to use the pass for the baths over the road, but great to have that included in the price if you do have time. Some lovely gardens right opposite the hotel.

The hotel was away from station within 10 mins walk. Very convenient. The staffs are very friendly and polite. Rooms are spacious, clean and quiet. I love the massage chair a lot in the public area. Just 15 mins cycle can refreshing yourself especially after a long day walking. A lot of restaurants around the area. You can definitely find something good to eat. Highly recommended. Will definitely come back if I travel here again.