Hotel Hot Springs di Saitama Prefecture, Japan

Great staffing with great service. Able to catch multiple free shuttles from/to Wado-Kuroya station. I just have to make a free call through the Trip.com app to contact the hotel, although the staff speaks little English, we were able to communicate using google translate, make sure to use simple language to make it easier for everyone if you are only English speaking. Train at this station is not frequent so best to plan ahead. Only to improve on is i wish we have bigger room for 4 people with the price we were paying. But overall it’s a nice traditional Japanese Ryokan.

Great location in the middle of the main warehouse district and accessible by bus from the nearest train stations. Cozy room, clean and modern design and facilities. Shared bathrooms are also clean and well maintained. Food court on the first floor provided a quick and easy breakfast.

Had a really nice experience! The attention to detail was impressive and the beds were so comfortable. Excellent service throughout our stay. Left feeling refreshed!

旦那の誕生日祝いで、娘（2歳)と 1泊２日でお世話になりました。 部屋は和室10畳タイプのお部屋でとても広く清潔で 娘もとても喜んではしゃいでいました。 温泉もとても気持ちが良く、肌がツルツルになり大満足です 夜食の無料でいっぱい食べられる担々麺も辛すぎず 娘も食べられる程で、とても美味しかったです！ 朝食のビュッフェもどれも美味しいものばかりで 是非また来たいです！！ ありがとうございました！

Easily my favourite hotel at all time Bang for your bucks Really clean hotel Basically close to brand-new The hotel staff are really polite The welcome Drink is really delicious. The public Bath onsen is really relaxing The quality is basically the same as those paid path house outside I will definitely come again Although the location isn’t too close to the main train station, but it’s a close walk for around 15 minutes.

Booked this hotel for overnite stay while on the way to Nikko. The are is quiet at night time. The room is just a standard Japan hotel room, though size is bigger compared to those in Tokyo downtown area. The hotel spa (or onsen) is actually few mins walk away (and need to go up to footbridge to cross the road). We drove to the spa mainly because there is a restaurant that we could have dinner. As we arrived late, we didn't try the onsen there. The spa looks good and staff there is very nice.

Clean hotel with good onsen, good breakfast and polite staff.

初めて利用させて頂きましたが、とても良いホテルでした。スタッフの方々が皆さん親切で丁寧に対応して下さいました。ホテル室内、温泉、ラウンジの清潔感が保たれており気持ちよく利用できました。環境に配慮した取り組みをされていらっしゃるところも共感でき素晴らしいなと思いました。子ども連れだったので、駅からほど近いのもありがたかったです。

予約した部屋の記載にダブル2組と書いてあったのですが、到着するとダブル1人組の部屋に案内されました。詳しく聞くtrip.comの表記が誤っていたそうで予約した部屋は存在しないとの事でした。 ホテルとしてはとても対応がよく、急遽2段ベッドのお部屋に変えていただけることになりご丁寧で迅速な対応をして頂けました！ライブ予定でお世話になったのですがフロントでも曲をかけてくださるなど思いやりに長けたホテルでとても良かったです！ ただtrip.comでは存在しない部屋を予約出来たりするみたいなので、是非気を付けていただきたいです߹-߹

Very nice local stop for non-crowded area! walking distance to all shopping, foods and transportation. The hotspring has limited time which you should pay attention at the beginning.