Hotel di Arvin

Hear is a copy of my email to the manager January 15, 2022 that has not been answered to date “With regards to our stay for one night on Friday, January 14, 2022. We have several concerns about your hotel. Upon check-in we saw on your doors that all patrons entering your establishment must wear masks in public areas. We immediately witnessed one couple who were returning to their room walk straight through the lobby to the elevator and up to and back from their third floor room maskless. Not one staff member asked or approached them to put on a mask. To continue on that I just went down at 830 to get a coffee and three young adults with one child exited the elevator with no masks in sight. It looked as if they had just checked in. This is the laxist hotel in the three we have stayed in on our trip. MASKS ARE MANDATORY IN PUBLIC PLACES your sign says. Secondly, we don’t understand why when occupancy rates are so low you put guests at the back of your property regardless of how the reservation is booked. We booked through Expedia (to redeem credit card points) but would gather if we booked through my IHG membership we would have received a better room facing the front of the property. At the very least a disclosure should be given that there will be train and loud horn blast noise during the night so guests can decide to change rooms then and there. A train went by at 1045 pm and again at 300 am. We may have heard it at the front but not to the same loudness as at the back. It was dreadful. Thirdly, at approximately 230am in the morning an obnoxious guest in a red pick-up truck started their vehicle and sat there for ten minutes blasting extremely loud music that woke us from our sleep. (This is the same vehicle that checked in around 600 pm and played the same loud music for all to hear while they unpacked and entered the building….)They then left and returned some 15 minutes later and the same thing….I called the front desk on both occasions to report but nobody picked up the call. Then at about 430 am the owners of the same vehicle kept unlocking and locking their vehicle with their fob for another annoying 10-15 minutes….This all occurred in YOUR parking lot. Where is your sense of responsibility you owe your guests? May I also suggest that your coffee station be made available 24/7 outside the breakfast area by the front desk. It wasn’t a COvID distancing friendly time. Too many people bunched around. For those who just want a coffee having to line up in the breakfast line and wait until the end to get coffee is wrong. This was the worst night’s sleep we have ever had in a hotel. We feel exhausted for our drive to Palm Springs and feel we wasted points on this uncomfortable experience. We await your reply. Room 330

This hotel is quiet! Except in the daytime when the families are enjoying the awesome pool!!! (Not a complaint btw) there are two separate buildings of rooms separated by a bridge running over mill creek. The office lady we got today was AMAZING!!!

停車很方便 房間很寬敞舒適