Hotel dengan balcony di Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

I’m not sure if all hotels in Italy are like this, but this hotel genuinely left us with an amazing impression. The service was exceptional, and the breakfast selection was excellent. We are two wedding photographers travelling to Italy for work. For the first two nights, we stayed at a hotel arranged by our clients outside of Milan, but once we returned to Milan, we specifically chose this hotel for our final night before flying back to the UK. Even though we only stayed for one night, the experience was fantastic. First of all, the location was very convenient. It was easy to get here from the airport by metro, which was especially helpful after a busy wedding trip carrying a lot of equipment. What impressed us the most was the service. We arrived quite early, before check-in time, so we left our luggage at reception and went out for the day. When we came back around 5pm, all of our luggage had already been delivered to our room. This is actually something we rarely experience in most hotels in the UK, so we really appreciated the attention to detail and hospitality. Btw, they even offer welcome drinks 🥰 The breakfast was also wonderful, with both hot food options and a great continental selection. Everything tasted lovely. We would definitely recommend this hotel and would happily stay here again next time we visit Milan.

Our stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem! The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable. Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!

Lokasi sangat baik, dalam jarak berjalan kaki ke tarikan utama dan jalan membeli-belah. Bilik ini agak baru dan perkhidmatan meja depan juga sangat mesra.

阿瑪尼酒店就在最鬧市的中央，酒店大門對着大街，不遠處就是大教堂。進門左手電梯直接上7樓的Lobby大堂。出電梯左轉就是前台了。 酒店房間設計奢華，整體都是他家經典的灰色和黑色。房間面積非常不錯，足夠大，這樣套房很有誠意。隱藏式衣帽間，各種漂亮的鏡子，完美的Ipad掌控整個房間的一切。網絡飛快，不對，是比飛還快。 洗手間絕對的大氣優雅，還配有地暖設備，床和枕頭也非常完美，絕對是意大利最頂級的。衞生打掃及時且細緻。 需要吐槽的是，調節熱水就像用螺旋測微儀，不然要麼燙要麼冷。還有各種門，裝修的時候有點粗糙，經常關不上。 但是這些不影響它的水準，絕對是頂級的存在。

The hotel was very clean,good location 8 min walk to metro and 15 min to Milano Centrale. The staff were very nice and they also offer luggage storage if you need to store luggage .

Location was great. Just across Milan Central Train Station and it was easy to navigate. 4 metro stops to the Duomo. Room was ok, big enough for 2 person but I’m travelling solo so it’s’more than enough. Room view was the offices next to our building. The only downside was the AC was not adjustable. It was kept between 24-25 degrees the whole time which was stuffy at times.

The hotel is near tourist attractions. The hotel price is very affordable. The place was very clean and the staffs we're approachable.

Arrived early and pleasantly surprised they gave me a room. The lift access is small, but can be accepted. Total value for money.

Great service, they deserve one more start at least. The receptionist guy was very friendly and kind and even helped me with my luggage. The bedroom was a good size, quite modern actually. They had coffee and some biscoff cookies for us. It’s in a central area, very close to the centrale station! Overall, a good stay! Wish I took better photos!