Cari Hotel 4-Star di Milan

We booked 3 superior rooms, specifying king-size beds in our wishes. Upon check-in, one of the rooms turned out to have twin beds. After discussing it with the reception, this room was changed. Next, it turned out that all three rooms were intended for disabled people, the bathrooms in these rooms were different from the bathrooms shown both in the photo on trip.com and in the photo on the hotel website. After explaining the situation, the receptionist replied that in their system standard rooms and rooms for disabled people are not different, but in fact we did not receive the rooms we booked. The receptionist firstly changed one room to a standard one, and after several dozen minutes, changed another one. The third standard room was not available that day. As a result, the check-in procedure, which usually takes about 10 minutes, took us about an hour and a half, and during this time we were running around and moving our luggage from floor to floor. The receptionist promised to come up later with some kind of compensation but nothing was offered. And then there's more. At the end of our stay, one of the rooms was being cleaned during breakfast. When we came to the door of the room there was a sign on it saying ”do not enter, cleaning in progress”. After the cleaning was completed, it turned out that about 1000 euros were missing from a bag lying next to the TV. We went to the reception and the hotel manager, Mr. Bernardo, came out to us. The manager promised to execute an investigation and about half an hour later we received a call from him that the investigation was complete. He explained that the inspection of the cleaning staff did not reveal anything, and only suggested contacting the police. As a result, these two incidents seriously ruined our stay at the hotel, and the hotel did not provide any compensation. Non-transparent information about the conditions of check-in and, worst of all, theft in the rooms - so you should think and decide for yourself, are you ready to meet this or not. All the best.

Nice hotel in the heart of Milan 500m from the Duomo, 347 restaurants and likely as many stores. The rooms and common areas are nicely designed with quality materials. The rooms are well designed with nice large bathrooms and especially rain showers. They have among the most comfortable bathrobes I've ever had at a hotel. That's why it's a mystery to me that the same hotel has the most pathetic pillows l've ever had short of a Super-8 motel. One is too thin and hard and the other is too soft and light. It's time to upgrade to one foam and one down pillow. The other great mystery is the hair dryer. I think the Dollar Store wall-mounted models actually provide more heat and power. The breakfast room is where the hits and misses continue. Nice full buffet with a wide array of fruits, breads, charcuterie, cheeses, viennoiseries and cereals. The super automatic espresso machine with fresh milk and beans visible through glass is one of the best l've ever seen. You'll notice I didn't mentions eggs, bacon and sausages in the buffet. They have all three but the quality lies somewhere between prison and hospital grade. The powdered eggs are terrible and if they aren't powdered but actually fresh, that's even worse. The bacon is a processed pancetta saltier than sardines. The halal sausages completed the trifecta. Getting back to the hits, the hotel is clean and the staff is dedicated. The rooftop bar is second to few in Milan. It may appear over priced at first with a 23€ minimum charge for all cocktails as a price of admission but that includes three high quality amuse-bouche croquettes. It was more than enough to later save on appetizers at local restaurants. The live DJ was spinning up a nice vibe and the people were as beautiful as the views. The restaurant was fully booked and fully priced so we didn't stay for dinner. The self-park down the street at 28€ per day was reasonable as were the mini-bar prices. The misses are easy to fix so we'll be back to check on their progress.

I stayed in this hotel for one night then i paid a deposit for €20 but until now its 3rd of August they didn’t return my deposit. I emailed then 3x about this problem but until now there’s no response from them. And also the location is too far from the main train station But the amenities and cleanliness of this hotel was stunning!

Great experience! The booking process was very easy and everything went smoothly from start to finish. The hotel was clean, comfortable, and well-maintained, and my friend really enjoyed the stay. The staff were friendly and helpful, which made the experience even better. Overall, we were very happy with the hotel and would definitely recommend it to others. It was a pleasant and comfortable stay, and we would be happy to come back again!

Very nice hotel in 5 minutes walk from metro station Gambara, a lot of true Italian restaurants just near the hotel. 20 minutes from Duomo, 25 from Milano Centrale FS. Magnificent breakfast (everything you want, and more) on the 5th floor with a view.

It is very mice hotel. The workers was so friendly and help us with a tickets concert, without extra charge. The locations is perfect, 15 min aways from the Duomo by metro and 8 min away from Navigli by foot.

We really enjoyed our stay here The hotel rooms are clean and very spacious Location very great 😊 close to the Milano Centrale station just less than 5 minutes walk There’s also a lot of shops and restaurants nearby Will definitely come back again ❤️🤗🤗🤗😊

It was great value for money. The staff was pleasant and it was easily accessible as well.

The hotel was very clean,good location 8 min walk to metro and 15 min to Milano Centrale. The staff were very nice and they also offer luggage storage if you need to store luggage .

Overall, I had a really good experience here. The staff were friendly, welcoming, and happy to help from the moment I arrived. The facilities were clean, well maintained, and everything was organised. The atmosphere was great, and you can tell they put effort into making sure customers have a good experience. The only downside for me was the location. It is a bit out of the way and not the most convenient to get to, especially if you're travelling from across the city. That said, once you're there, it's definitely worth the trip. Everything else was excellent. The service was efficient, the quality was exactly what I was hoping for, and the overall experience exceeded my expectations. I would happily return and recommend it to others. If the location were a little more convenient, I would have no hesitation giving it a full five stars.