Cari Hotel 4-Star di Milan

We booked 3 superior rooms, specifying king-size beds in our wishes. Upon check-in, one of the rooms turned out to have twin beds. After discussing it with the reception, this room was changed. Next, it turned out that all three rooms were intended for disabled people, the bathrooms in these rooms were different from the bathrooms shown both in the photo on trip.com and in the photo on the hotel website. After explaining the situation, the receptionist replied that in their system standard rooms and rooms for disabled people are not different, but in fact we did not receive the rooms we booked. The receptionist firstly changed one room to a standard one, and after several dozen minutes, changed another one. The third standard room was not available that day. As a result, the check-in procedure, which usually takes about 10 minutes, took us about an hour and a half, and during this time we were running around and moving our luggage from floor to floor. The receptionist promised to come up later with some kind of compensation but nothing was offered. And then there's more. At the end of our stay, one of the rooms was being cleaned during breakfast. When we came to the door of the room there was a sign on it saying ”do not enter, cleaning in progress”. After the cleaning was completed, it turned out that about 1000 euros were missing from a bag lying next to the TV. We went to the reception and the hotel manager, Mr. Bernardo, came out to us. The manager promised to execute an investigation and about half an hour later we received a call from him that the investigation was complete. He explained that the inspection of the cleaning staff did not reveal anything, and only suggested contacting the police. As a result, these two incidents seriously ruined our stay at the hotel, and the hotel did not provide any compensation. Non-transparent information about the conditions of check-in and, worst of all, theft in the rooms - so you should think and decide for yourself, are you ready to meet this or not. All the best.

The hotel is great with excellent reception staffs , very clean and new . Walking steps from the galleria and the Duomo and all shopping area

The hotel is just a 7-minute walk from Milano Centrale station. It's very convenient for travelling to nearby places and for taking the Malpensa Express to the airport. Getting around the city by Metro is also easy - it takes just 9 minutes to reach Duomo. The room is clean, with good WiFi and air-conditioning - particularly welcome in July. The breakfast offers a great choice of food.

Great stay at Hotel Lombardia in Milan. The location is quiet and safe, just a short walk to Loreto Metro Station, making it easy to get to the city centre and main attractions like Duomo di Milano. The room was clean and tidy, the staff were friendly and helpful. Perfect for families with kids. We had a comfortable trip and would recommend it to other travellers.

The hotel was very clean,good location 8 min walk to metro and 15 min to Milano Centrale. The staff were very nice and they also offer luggage storage if you need to store luggage .

I really appreciated that I spent 4 days in Milan with this hotel. The location is best for solotrip with large and several luggages. If you come earlier than approved check-in time, you can put luggages at first. And all the officers there are so nice, they assisted me with everything. So good to stay there in Milan. See you next time!🩷💚💛❤️🔥

Extremely clean and the staff was very helpful for a late check out requestZ

Very nice hotel in 5 minutes walk from metro station Gambara, a lot of true Italian restaurants just near the hotel. 20 minutes from Duomo, 25 from Milano Centrale FS. Magnificent breakfast (everything you want, and more) on the 5th floor with a view.

It is very mice hotel. The workers was so friendly and help us with a tickets concert, without extra charge. The locations is perfect, 15 min aways from the Duomo by metro and 8 min away from Navigli by foot.

Overall, I had a really good experience here. The staff were friendly, welcoming, and happy to help from the moment I arrived. The facilities were clean, well maintained, and everything was organised. The atmosphere was great, and you can tell they put effort into making sure customers have a good experience. The only downside for me was the location. It is a bit out of the way and not the most convenient to get to, especially if you're travelling from across the city. That said, once you're there, it's definitely worth the trip. Everything else was excellent. The service was efficient, the quality was exactly what I was hoping for, and the overall experience exceeded my expectations. I would happily return and recommend it to others. If the location were a little more convenient, I would have no hesitation giving it a full five stars.