Cari Hotel 3-Star di Milan

避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

Lokasi sangat baik, dalam jarak berjalan kaki ke tarikan utama dan jalan membeli-belah. Bilik ini agak baru dan perkhidmatan meja depan juga sangat mesra.

The hotel is just opposite the Milano central and the bus station to airport. Very very convenient. Hotel is clean, may hear passerby or vehicles noise from room. Not for light sleeper. Room is pretty spacious, which is good for us to open our luggages for packing.. there is elevator (small and old) but saves us from carrying our luggages up the stairs. Overall, a good experience!

I wasn’t a fan of this hotel mainly due to the fact that I was put in a room right next to the lobby entrance which was very noisy also the way that the room has been laid out while very minimalist is totally impractical especially when you try and have a shower. The shower curtain doesn’t stop the water from going all over the floor which makes the bathroom a bit of a health hazard since it’s covered in water after each shower. The beds are large and comfortable enough but my overall experience here was not enjoyable and would not recommend staying here again due to the noise. There’s a lot of vagrants on the streets at night time and they don’t stop shouting which comes straight through the windows when they’ve stopped the noises the internal lobby has music blaring quite loudly and the Hotel staff talk quite loudly also so it’s best to not take the bottom floor perhaps on a higher floor. It might be different but there would still be the issue with the vagrants shouting at night time 

The room was basic but clean and good enough for our three night stay. We walked into the city centre (about 25 min) and we enjoyed wandering around the neighbourhood. Lots of cafes, restaurants and supermarkets nearby. It was a great location.

The hotel is fine by providing basic items for staying (clean beds with bath towels), generally nothing is provided other than that. The lobby area is stuffy due to not enough cooling during summer time. The location is good, suitable for budget travellers.

When we arrived they told us the room has issues and automatically upgraded us. Was something i did not expected as most of the service we received from italy is poor. So this is teally goo

The room itself was clean and quite minimalistic. Housekeeping deserves credit: the room was cleaned every day, towels were changed regularly, and the bathroom was kept tidy. In terms of cleanliness, there were no complaints at all. However, the bathroom layout is a serious downside. The shower is extremely narrow, and because it only has a shower curtain instead of a rigid door, it is very uncomfortable to use. The curtain constantly sticks to your wet body, which makes showering frustrating rather than relaxing. On top of that, the water pressure is below average, so it takes longer to rinse off and doesn’t feel very refreshing. Another major issue was the temperature in the room. Even with the heating turned on, it was very cold, especially in the evenings and at night. This significantly affected comfort and made the stay less pleasant, particularly during colder weather. The room itself is quite small and basic, but acceptable for a short stay if you don’t plan to spend much time inside. The furnishings are simple, and everything feels a bit outdated, though functional. In summary, this hotel might be suitable for a short budget stay in Milan if cleanliness is your main priority. However, the very narrow shower with an inconvenient curtain, low water pressure, and poor heating make it hard to fully recommend. Also not every stuff speaks English well

Had a wonderful stay at this hotel. Not the newest amenities but slept peacefully at night. The pistachio croissant on the breakfast is a bonus, it tasted very delicious as it is served warm and fresh. Good value for money. Stayed as a solo traveller and i felt safe. Will recommend. About 10 mins walk to the train station.