Hotel dengan balcony di Hakone

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

Staff are very welcome with sincere smile. Our butler was very attentive and friendly. It’s our honour to have experienced a heritage hotel at Hakone. Thank you for the memorable stay.

hotel was well located. Easy self check in. The issue was depending on the floor and tree in front, you might hand up with no view on the mount fuji for some room. need to ensure you reach 3rd floor or above to get view, overwise if floor 2 or 3, it would depend on the rooms as some rooms have tree in front.

The hotel just sits by the lake, so the view is absolutely stunning. Service is excellent and room size exceeds your expectations. As the hotel is quite dated, it has so many layers that you cannot easily find elevators to go to different parts of the hotel.

Convenient next to the train with elevator from near the train up to the hotel floor. Hotel has a really nice onsen with both indoor and outdoor pools. They also provide a variety of different size kimonos that can be used around the hotel and in the onsen.

Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.

I love everything about this hotel: the room for us to overlook  the lake, the breakfast, the dinner, the services, the hot spring pools(especially the open-air one), and so on. What attracts us most is the shop. It sells many good products and is definitely worth visiting. Don’t buy too much in Tokyo or in a big city; come here and enjoy shopping!

Hi everyone, It was very beautiful place to stay, very peaceful, clean and comfortable. Large room, beautiful view and onsen was very good. To those not travelling by car, you need to get a bus Hakone freepass to get around. You can purchase it online, this is a big help. One of the biggest problem was when we arrived the bus station at bus stop no. 252 ( Sengoku-kogen), we called the hotel to arrange to be pick up from the bus station no. 252, we have terrible language problems. They don't understand where was bus stop 252. They don't recognise there is a coffee shop, Lawson and little police station. Finally we have to pull our luggageas all the way to the hotel. Majority of the road was uphill and very little lighting ... Near bus stop number 252, you can see Lawson, a coffee shop and little police station. On the second day, the shuttle bus service took us out to the musuem. We walked back from the museums, it took about 90mins to walk back to the hotel. We were told the bus ticket have to purchase at the counter Tokendai. We were stucked in the hotel for two days, because we really don't know where to apply which bus tickets. On the third day, the hotel shuttle took us to another musuem, we were very thankful a lady from a musuem inform us we can get the ticket Hakone free pass online. On the fourth day, we just realised Tokendai ( cruise) very close to the hotel. Luckily we managed to get around for the last day of our stay. Overall we enjoyed the stay. The receptionists were very polite and tried to help. We have communication breakdown, they were continually apologises. Big thank you for the trip.com to solve the problem.

I couldn't complain much about this hotel. We felt privileged staying at this hotel. We were warmly welcomed and guided to the lounge for check-in. The room is very spacious with a separate toilet and bathroom. The room comes with a private hot bath, which we enjoy a lot, especially for us who may not be comfortable going to a public bath. Even though the hotel offers pick-up services from the train station, it is still not conveniently located. I would recommend, if possible, renting a car and driving all the way uphill to this hotel.

My husband and I stayed at Hotel Okada for 2 nights for our honeymoon, and it was a truly wonderful experience. • Honeymoon Surprise: The staff provided excellent service and even prepared a thoughtful welcome gift for our honeymoon, which made us feel very special. • The Room & Amenities: Our room was spacious, spotless, and very quiet. The highlight was definitely the private open-air bath in the room—so relaxing and peaceful. We were also pleasantly surprised to find complimentary skincare sets and facial masks provided in the room. It shows great attention to detail. • Dining: Both the breakfast and dinner buffets offered a wide variety of delicious options. • Location: Getting to the train station is easy with the shuttle bus that runs on a reliable schedule. If you prefer to walk, it's a pleasant 19-minute walk.