Cari Hotel dengan Balkoni di Tokyo

My wife and I stayed at this hotel for 10 nights during New Year’s holiday. We really loved staying there. The room is not very spacious but the layout and size is adequate for us given the hotel is located in Tokyo. The room is clean with very comfortable bed. Staff are friendly and helpful. Location is great as it is in the centre of Ginza. A convenience store is just on the ground floor of the hotel. We definitely would love to stay there again.

A great hotel for those who are travelling with more than 2 people. It is like a resort, with its own gardens and other facilities. Only 10 minutes walk from either the closest subway or the JR station. Staff are friendly. Can also store the luggage for a few days and with plenty of taxis in the lobby area. A variety of restaurants in the hotel and activities to do as well. Would recommend.

Spacious and clean room. It is very well connected to shopping mall and mrt. It also has a decent breakfast buffet. We are lucky to be in a room with the view of the ferris wheel. Thus, I will highly recommend family with kids to consider this hotel.

Room was just enough for two suitcases. The view from the terrace was great. Easy to get around with just few stations to the Tokyo central area. The nearby area was quite not as crowded as other Tokyo central area. The hotel is more than welcome to help us store the luggage even we away for whole day.

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

因為這是一家新酒店，很多司機都不知道怎麼進入，其實它有一個專門的酒店停車場入口，可以直達酒店。另外，如果搭乘地鐵，可以從神谷町和六本木一丁目站直接到酒店，地鐵標識是到麻布台就可以了。圖1是麻布臺中央廣場的入口，進門左轉搭電梯可以到大堂。 酒店嘛，一切都不錯，算得上頂級酒店。但是如果用了安縵的名頭和不菲的價格，總覺得有點性價比不合適。 另外，酒店小細節方面沒有開業時做的好了，有點不應該。 還有沒想到的是，電梯裏還是有裝修的味道。

Caveat: only stayed here one night and left early morning so we didn’t experience the gym or breakfast. Service was great, such as the staff waiting for us in the lobby at 5:40am because they knew we’d booked a taxi and wanted to help with the bags. That kind of proactive service. Martinis at the bar were perfect; live music made for nice ambience; check in and express check out on the TV were super quick. Dinner at the teppanyaki restaurant downstairs was delicious although surprising the staff barely spoke any English (we arrived from a small country ryokan so this was surprising in Tokyo). But Japanese people are so wonderful and friendly you can always get by with some menu pointing and miming. The real magic here though is having your own balcony, which in central Tokyo is a rare treat (pic is our view from balcony). I’d definitely stay here again.

酒店既view不錯，房間光猛，lobby等等都好大，仲有free parking。但住過東京半島之後，呢一間絕對比下去，housekeeping非常求其，好多垃圾掉漏左，又唔細心，報紙過期仲搭高晒放喺枱面，唔會幫你收走。員工禮貌普通，有時會扮睇你唔到唔想打招呼，對比半島，半島禮貌係滿分爆棚！

Amazing location. In the heart of Ginza. Note: There is a Ginza metro-station entrance/exit directly outside the entrance. I mean immediately… and the Marunouchi metro ticket gate is right inside there. I would say it’s only 2 minutes from the metro platform to the hotel entrance. Crazy. I had no idea it was that close. The staff of the hotel are absolutely wonderful. Special thanks for Nanami who helped me with different things, and the other front desk were all wonderful as well. I was in the essential room for 2 nights. Very clean and very functional. Really nice shower, and the bed was very comfortable for me. A little cramped on one side of the bed, but not a big deal. Also. my room had a closet but it didn’t have drawers. It didn’t really bother me because I just kept my suitcase open on the stand in the nice long hallway. I didn’t eat any food at the restaurants, so I can’t comment. Overall, this hotel is really good for the price. Clean, nice environment, ,and wonderful staff. I think this room is very good for many people.

The room is super big and with king size bed 🛌 We can view the Tokyo tower in our room balcony 🗼 Must order in room service breakfast the night before 😍most of the staffs in Japan do not speak fluent English but this hotel do! Staffs are helpful and polite The bathroom got a jacuzzi 😍 super nice Skincare set is available !