Hotel Pantai di Urangan

旅館負責人非常和藹可親，我們入住當天到達時間較晚，負責人仍然熱情招待。 旅館設施非常齊全，一般家用電器齊全，亦有戶外花園可供消遣。 整體而言，入住體驗非常愉快。

It is a Motel. Parking and laundry available. We booked 2 weeks in advance 1 room for 2 night (2 reservations were made within 1 hour, informing the reason by email) and at the check-in we discovered that we had to change the room after the 1st night, very inconvenient because the next day we had the tour to Frazer Island leaving at 7.25am and we had to move all our luggage in our car (at this time in the morning the reception is close). The reception close at 7pm (not a minute later) and when e arrived at 7.30pm we had to check-in at the bar/restaurant and they were not allowed to change the room assignment. We had dinner at the restaurant (average quality) and were served at the bar by a very rude and touchy waitress...we were on the way of leaving the restaurant. The manager offered to provide dinner the next day due to the room issue, which did not happen even though she was present.

位置在居民區裏面，比較安靜，離餐館，購物和海邊有點遠。房間寬敞舒適，廚房設施齊全，可以洗衣做飯，網絡不錯。

The room had an extremely strong cheap motel disinfectant smell. I could not sleep. While the (King) bed was absolutely marvelous. Due to the strong smell, we opened the door of the garden site for fresh air. It was 7 degrees outside. There was an extra blanket, for a single bed. You understand that we missed a bit of sleep. And I sent you a photo from the wardrobe, and the surrounding decoration, which was quite a joke. The single extra blanket on a king bed is not effective. The room had only one chair, so I put a garden chair in the room. The shower and the bed were the best things in this apartment, and that's all. The reception area needs urgently new furniture. Warn out unclean chairs. The management of this Ramada Franchise should get their act together! Thank you!

Service was OK No discussion about deposit at time of booking only when booking in. Room smelt bad. I think the carpet was wet and moldy. Had to leave all of the doors and windows open to let freash air into the room. Was not game to turn on the air-conditioning in case it was mold affected like the carpet. Kitchen sink drain smelt like a toilet. Had to pour hot water down the drain to try and get rid of smell. Room was tired and dated. Stayed at the Remada last time and would recommend them over Mantra in its current state.