Hotel berhampiran HMS Caroline, Belfast

Friendly staff, stylish and quirky decorations, spacious room, comfortable beds, and toiletries smell amazing, what’s not to like? Shame we only stayed for one night, will definitely come back if we visit Belfast again.

Great location. Room was clean and spacious enough Many historical buildings, pubs etc. Parking was really close and you get a discount. No ice available until the bar opens, which ******. Loved Belfast. I would stay again and get ice the night before.

Great staff and nice room for the price, but it was very hot in our room and we didn’t get much sleep because of some guy next door using an angle grinder all morning. No AC so we couldn’t close the window so that was annoying.

Couldn't fault this hotel. Absolutely brilliant, great central location and 2 mins from the train. Staff where great, room was spotlessly clean. Perfect night away.

Great location, small but clean room, friendly and helpful staff. I like the mattress, the best I had in UK! Room is small and doesn’t have kettle, but you can always have free hot water and coffee in the lobby which is so considerate!

Stayed here in March, 2023, and could not fault anything whatsoever. The hotel is in a very central location, within easy walking distance of all the main tourist attractions. Rooms were large and well maintained and the breakfast buffet offered a wide choice. Whilst often the hot elements of hotel buffets are served warm/lukewarm at best, here the hot buffet was served very hot and the quality of the ingredients was excellent. Final word must be regarding the staff. All the staff we interacted with, from the booking team through to the front desk staff, were absolutely first class and they could not do enough to assist you, from our need to change the dates of our booking due to a cancelled flight, right through to arranging a taxi back to the airport for us. All the staff were a real credit to the company and give an excellent impression, from a customer service perspective.

Don't stay here if you expect sleep! Saturday night (£100), from 1.30am onwards, all night there were slamming doors, raised voices, banging. It's an old building with no soundproofing. This was the worst night but there was noise on other nights too. On Sunday we went shopping for earplugs... We told a staff member and their reply was that Saturday nights are loud. They don't want to invade privacy of drunk guests by asking them to be quiet! I don't care what day it is, if I'm paying £100 I should be able to sleep. The room was tiny and street noise was also a problem - loud traffic and drunk folk. The room was so hot, we'd have the window open all day to cool it down but as soon as we'd have to close it at night it was hot again. We turned the radiators off so presume it's because we were high up and there was underfloor heating in the bathroom. Bed was comfy enough. Unbranded tea etc. in room, no biccies or luxuries. Breakfast - first morning, we texted to request a piece of fruit/pastry as breakfast didn't start til 9am (so late!) and we had to leave at 8am for an excursion. No reply. We called and they sounded like they'd been woken up by us, they said our request couldn't be done. They couldn't bring themselves to walk from the sofa across the room to the kitchen, to grab us a paltry piece of fruit? In a 'luxury' hotel?! When we came downstairs either they or another staff member were lying down trying to sleep on the sofa. So unprofessional. Breakfast on other two mornings was so basic - cheap tastless mini croissants, wafer thin ham, really cheap value bread, no yoghurts etc. It was enough to sustain you but nothing particularly enjoyable about it. It was clear that only the cheapest products had been bought. No where to sit on last day until another guest invited us to join their table. It's laughable that they call themselves luxury. Luxury is as much about good service as amenities, and this place has neither. More hostel than hotel, every expense has been spared. Another couple said it's really not good vs the other Warren hotel down the road that they usually stay at. 100% wouldn't return.

We nice ambience when we entered and had hand sanitizer sations available through out the hotel. Greeted by very friendly and courteous staff, thanks Madelina and Rubelha for all you help. Room was very nice and clean. Room service staff was great, thanks Rachel and Michelle. Housekeeping staff was fast and courteous. Food was great, loved the home made Titanic ice cream sundae and their other deserts.