Hotel berhampiran HAU 1 Hebbel am Ufer, Berlin

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

地理位置極其優越，位於柏林的市中心波茨坦廣場，所以安全係數非常高（不像東柏林等地方很亂），一人遊!強推此地;步行保存成功能到柏林愛樂廳，勃蘭登堡門和柏林電影博物館等著名景點。 房間面積超大，40m²起步，推薦景觀大床房，窗户正對主街，風景採光都很好。早餐質量非常不錯!

Changed to this hotel due to it's location. It's a few minutes walk from the sub way and 40 minutes walk to Aleksandraplatz

The hotel is very well located next to a metro station and in front of it there is a bus, M85 that takes you to the main train station. The Turkish place next door offers amazing fresh kebabs. The city tour bus is just 20 min walk or couple of stations ride. The room was clean, the breakfast was having good varieties. The only missing part was the air conditioner, but the weather was good and we could sleep the night without it.

One of the best hotels of our entire Europe trip. The hotel is conveniently situated right outside of the S/U-bahn station, Berlin Friedrichstrasse station. There are two entrances for the hotel and both look very grand, the lobby is nicely decorated and they even prepared tea and a light snack (cake/cookies) for guests while we chill at the lobby. Check-in was pleasant and the hotel staffs were all extremely polite and cheerful, really make our day. We were assigned a room at level 4 with a very nice city view, the room is clean, spacious and it is really contemporary and modern, with a huge mirror for your daily OOTD shots. The breakfast was really great, the spread was huge and it provides a many selections to cater to different needs. I extremely love their pancake making machine which makes fresh pancakes within 30sec. The staffs were attentive to clear off the plates and helpful. Overall, it was a perfect stay and we will definitely visit NH Berlin again!

Very nice hotel, good check in experience. Julia at reception was excellent, very friendly and professional. Hotel room is spotless and clean and a nice fragrance throughout the hotel. Light and airy with a nice bar . I would recommend this to solo female business travellers

Located in central of Berlin, this is probably the tallest hotel in town. They have a really nice view over the city. Very convenient with metro and all the restaurants and shops around. Rooms are clean but if you live high up, it’s hard to get mobile signal. Wifi doesn’t work so well when a lot of people are using it. One of the biggest issue if you live higher than 20th floor, the elevator won’t stop at your floor for so long. Not sure how the elevators work, you may have to wait 10 mins for getting down to lobby at busy hours (etc lunch/ dinner hour) Check in was easy and quick, and staff is friendly also.

I spent five days on a sightseeing trip to Berlin, traveling by train. Arrival was easy; a tram from the main train station takes you to the hotel (ca 150 m to walk). Although the hotel is not on Alexanderplatz, do not mind; it is a short tram ride or a walk there and much calmer. It borders a nice neighborhood, and the architecture is lovely. I liked to take the stairs in the back of the hotel and walk to the subway - a 10-minute walk. The hotel is well-maintained and very clean. You might opt not to request a daily cleanup, which will earn you a voucher for a free drink. Rooms are spacious and bright; a small fridge is in the room, and grocery shops (Rewe, Lidl, and others) are nearby. Windows can be opened, and the AC is working very well. Breakfast can be purchased, but I didn't, so can't stay how it is. The staff was very kind and helpful. The only issue we had was with the doors; we struggled a bit to open them every time, but nothing major, really. The gym is tiny, so I went to one of the many providers in Berlin. Overall, I had a great experience at the hotel and can recommend it.

POSITIVES - Availability of a small kitchenette - Kitchen utensils, microwave, and crockery - Washroom was very clean. - Bed was decently comfortable to sleep on. - Cozy workplace and common areas near the lobby - Availability of ping-pong table and gym - Situated in a great neighborhood in Ku’damm NEGATIVES - Room can be a little more spacious - Temperatures can only be controlled by +/- 5C. - Lack of room service - Walls have become old and worn-out with lots of dents, scratches, and marks on them; needs renovation.

This hotel has had a revamp and is now called the Art Hotel, Park Plaza. There is another Park Plaza nearby…..we ended up there first! So don’t get confused!! Once you find this hotel….we arrived on the day of a national strike… it’s fab. Ignore the journey planner…. This hotel is a less than 10 min walk from the western end of the U1 line. The room we had was on 5th floor on a quite busy street, but it was so quiet we didn’t realise it until we looked out of the window the following morning. The bed and pillows were so comfortable, a great night sleep was had by us both. Shower was a big rainfall type with a smaller head shower head option if you wanted. Complimentary Elemis shower gel, hand wash, as well as body lotion. Breakfast was worth every penny as part of your B&B option. Otherwise it’s €18 for a full option or €5 for coffee and a croissant in the bar. Breakfast was fresh, pastries, cheese, meats, toast, mushrooms, sausage, bacon, pancakes, cereals, yoghurts; you could make your own fresh juice from fresh veggies & fruits. Coffee was excellent (I was told)…. I took my own teabags as I am very fussy, and made great tea. There is a spectacular hot water urn……that is very ornate and was awesome. Staff were multilingual and very helpful. Nothing was too much trouble and they were very insightful about the local area, and the available public transport options. I would highly recommend this hotel which has pop art throughout. We are planning to head back to visit Berlin again and we will most certainly stay here again.