Sly Berlin

位置一般，性價比一般～

Having lost my phone on the first day of a 4 week holiday, hotel staff Jessica and Antonella came to the rescue. They provided excellentassistance to navigate the “locate the I-Phone” site and then facilitated discussions with the “finder” to allow me to recover the phone in the heart of Berlin. Both staff exhibited exactly the competence and empathy needed in a quite challenging situation - I was extremely grateful for their invaluable assistance. Together with the other friendly front desk staff, restaurant staff and overall high quality room presentation my experience wth Sly Berlin leaves me with a great sense of appreciation of its exceptional service.

This hotel is overall very good. Easy access to several trams and U Bhan 10 min walk. There were plenty of staff and all very helpful. The room was good and the bed was amazing. Some small amounts of wear and tear in the room but still chic. The bathroom was great with Molton Brown soap and shampoo. Some nice touches generally. The main down issue was the lift, whilst the rooms were generally very quiet, we were opposite the lift. Being there for 8 nights it was distracting more than noisy. Personally, considering the time we were staying, I think they should have allocated a different room that was quieter. The other key point is that breakfast is 32 euros per person. It's really expensive, we tried it once, and it's good, but it's not that good. We found amazing places for half the price. The restaurant and bar area is, however, fantastic and the staff very courteous. If the hotel is open to advice, we would change the restaurant menu to encourage wider use, consider a cheaper breakfast offer, and check staffing levels, as they seem quite high. Overall recommend, great experience

Honestly shocked about the level of incompetence by the front desk staff during my stay here. The hotel is beautifully designed and very clean, however that does not make it a 5 out of 5 experience. There is no refrigerator in the room and no phone. There is also no keyhole in the door, which I found rather odd. The staff was extremely unprofessional. There was no recognition with my status during check in. No benefits were arranged until I had to bring it up to them. They also wanted to charge me €60 for a late check out. Which is astounding because the late check out was guaranteed for my reservation. I felt like I had to educate them in order for them to understand what I had reserved. The sauna is beautiful and a very unique feature, however the elevator was broken during my stay and guests had to walk up 6 flights of stairs to access the sauna and rooftop. The hotel needs staffing work and more professionalism. The housekeeping stood outside the room waiting for my girlfriend while she was packing her belongings in the room, much before the checkout time. It was as if they were pressuring her to leave quicker. The location is not central to anything, however there is a tram outside that leads you directly to the center. I probably would not stay at this hotel again due to the unprofessionalism of the hotel staff.

Lovely super cool hotel with great facilities but staff could be better trained and check in process is quite laborious. We spent approx 10 mins filling in a form that could easily have been filled in online only to get an email the following day offering us an opportunity to complete the form……….. We went to our allocated room only to find it had not been made up since the previous person had stayed there. Poor. We then went back to reception and were allocated another room and were given two drinks vouchers, which was nice. The room we were allocated had a toilet brush left in the toilet and the hand wash was in a shampoo bottle but that really is first world problems. Parking our motorcycle was interesting, the parking barrier didn’t work and the gate shut before I could get through so the hotel staff had to manually open the gates , which were left open for the rest of the night so not particularly secure. Anyway, we ended up taking 50 minutes to check in. Restaurant/bar area was very special, staff were great and breakfast was outstanding.

Fantastic newly built hotel with great facilities and better staff. I stayed 4 nights in the deluxe balcony room and was overjoyed by the tasteful decor and layout of the room, this easily could have been a room in a 5star venue. Room was cleaned daily and in a good standard of repair given how new it was. The bar and restaurant were fantastic and exceeded expectations with an imaginative cocktail list and a great quality menu. Staff were fantastic - Toby in the restaurant went above and beyond making off-list cocktails for myself and my friends as well assisting very humourlously with recommendations, he is a credit to your team. On the front desk I was regularly helped with any issues we had from my friend leaving his airpods in his room after checkout to replacing keycards when needed. As a very regular traveller to Berlin I am more than happy to stay here again and again. Thanks again team sly and see you in May