Hotel berhampiran Iglesia Cristiana City Harvest, Bogota

Rooms are large and well appointed. The staff is courteous overall. The experience could have been better: 1. At arrival, the staff wanted us to wait to check in while they took care of the Íbera crew who had arrived after us. Customers should be served in the order they arrive. Very rude and unprofessional. 2. Breakfast was mediocre. They do not serve soy or almond milk, despite being readily available in Bogotá. We had to go buy a bottle and carry it to breakfast, which was inconvenient. The hotel should provide a milk alternative. There was also too few staff for breakfast and often we had to wait for coffee refill and fruit to be available since there was only one waitress to cover breakfast. She was nice but at least another person should be available. 3. We reserved a premium room with two beds and were given in haste, to get rid of us so they could take care of the Iberia crew, a room with one bed. When we came back to get this fixed, the receptionist gave us a horrible connecting room with no blackout curtains and super noisy, room 311. At this point, it was late and we were exhausted so we waited for next morning to get another room. They eventually, through much insistence our part, assigned us the room we had originally paid for. No excuse, no upgrade, nothing, just a blank stare from the manager, she could not care about the issue we brought up. 4. Location: This is a residential area, which makes it hard to get in and out by car due to the street configuration. The hotel is across a canal that stinks so walking along or opening a window, not an option. The furnishings and decorations are very nice and elegant and the views from the terrace are nice. The clientele is quiet and well behaved. The cleaning staff is fantastic, the room was impeccably cleaned every day.

Modern hotel in good part of the city, although no restaurants within easy walking distance, but eating in the hotel restaurant was no problem with tasty food and good service although prices are higher when compared to restaurants elsewhere in the city. Spacious room, well designed , mini bar , safe, desk ,sofa, everything you want except control of the room temperature. We spent most of the time feeling cold in the room with no way to heat it (outside temp dropped to around 7-8C). Beds are very , very firm which is not ideal for anyone. Room pricing is very reasonable and represents good value. Caution with the breakfast buffet - our room was B&B, so we helped ourselves to the buffet only to be confronted with the manager half through our meal telling us that we had only paid for the basic breakfast and therefore needed to pay an extra 56,000pesos per person - the buffet was adequate but falls well below the offerings of 4 star hotels elsewhere. I did find pricing somewhere on the website that confirmed that full breakfast was 56k pp but I never managed to convince the manager that we should only pay the difference between basic breakfast and full breakfast , I felt cheated. One female member of staff on the front desk was very helpful and understanding and spoke good English and tried hard to help, but by this point we had decided not to use the buffet and buy food at local coffee shops close to the hotel. Our travel agent was to blame for only paying for basic breakfast but this was not explained upon check in nor were we told what we could eat without being fined. The good news was at check out when our 2 breakfasts we didn't attend were refunded giving us back approx 75K per day for 2 people, thus proving my point that we should have only paid the difference between 75K and 112K for 2 people to upgrade. Check what type of breakfast you are entitled to and there will be no problems, change the mattresses for something softer and actually plug the thermostat in the rooms into the heating/cooling system and this hotel would easily score 100%

Awesome attention to guests and solutions friendly... food on the menu was excellent Loved the Salmon/Steak/Mil Hojas. Communication with guest was open and friendly on all topics warning about transportation matters and assisting to acquire.

Es un hotel sencillo, pequeño, centralmente ubicado, realmente la zona me pareció silenciosa, me parece segura. Las habitaciones son pequeñas pero adecuadas. Me quedé dos semanas por laboral, la atención fue muy buena. El desayuno no está incluido, vale 12,000 (3 dólares), reparar los huevos al gusto del huésped, la barra no tiene muchas cosas, pero es suficiente. Para mi necesidad, de un sitio central, de fácil desplazamientos, etc., fue muy conveniente.

Few attention on the customer due to the lack of staff in the hotel. It was a good stay, but they definitely need to hire more staff in order to provide a good customer service.

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

Exactly what I wanted and what I expected. 3rd time here and would come back, if I need a hotel close to the airport. Brest price. Good restaurant. Free shuttle, works perfectly. Clean and has, what a traveller need! Breakfast included and you can ask for spécial wishes. Small shop, if you need something.

房間很大，浴室很大，窗外景色很好，早餐不錯，有很多中國人在這裏住，應該是比較不錯的選擇了。。。。。。

Good quality hotel for the price. The customer service people were very nice, and can speak some English. The rooms are spacious, with fridge, snack bar, free bottle of water, and really love how comfy the bed is. The location is also great, there is a grocery store, and some nice restaurants just next to it.