Hotel berhampiran Super Precio, Bogota

We arrived at this hotel in the early hours of the morning (4am) after a long haul flight from the U.K. We were obviously very tired and check in was done very quickly and without any stress. We were taken up to our room which, on the face of it seemed spacious and nice, if a little tired, and went straight to bed. I can't fault the customer service, everyone was very professional, polite and welcoming. Disliked · As I showered the following morning, I noticed a dripping coming from the ceiling above the toilet and the ceiling was bowing. We agreed that once we were ready we would report this to reception. I was just drying my hair and there was a big whoosh and part of the ceiling came down! Luckily, no one was hurt but I am surprised that the housekeeping service had not picked up on the leak previously, as this had obviously been building up for some time! I called a lady from housekeeping who was along the corridor from us and she came and had a look and we were swiftly moved to another (not so nice) room that had a ceiling but we guessed had not been used for a while as smelt musty and when we ran the tap the water initially came out brown! It was the first day of our holiday and for the sake of one night didn't want to make a fuss! From our experience, the rooms badly need a refurb but the customer service we received was good.

帶着滿滿的感激寫此評論！有生以來最好酒店，估計以後也不會再有超越！ 原計劃住2天，老婆崴腳，在此住了12天。有輪椅，有冰桶，有豐盛的早餐，有多樣的晚餐選擇，63平米的房間老婆可以不出屋復健。拯救了我們的南美之行！！！

My second time staying at an Ibis; LOVE these properties. The rooms are very basic but you'll have what you need. The property is fun and stylish, staff was helpful (including arranging midnight airport transportation for us) and there's a full service bar and restaurant. The breakfast buffet has an amazing selection of dishes; I wish hotels in the US offered breakfasts like this! The National Museum right across the street is well worth a visit and you're a short drive to Monserrate and Candelaria.

房間很大，浴室很大，窗外景色很好，早餐不錯，有很多中國人在這裏住，應該是比較不錯的選擇了。。。。。。

Few attention on the customer due to the lack of staff in the hotel. It was a good stay, but they definitely need to hire more staff in order to provide a good customer service.

Al baño de la habitación se le salía el agua desde el retrete y creaba un pequeño charco de agua. Aparte de eso la habitación estuvo bien, cada día nos cambiaron sábanas y productos de higiene. La plancha servía correctamente. El check in y checkout fue rápido, como unos 5 min. En la entrada siempre tuvieron personal de seguridad. Carlos y Luri siempre atentos en el restaurante, excelente servicio. De las personas de frontdesk todos tenían buena actitud exceptuando al que no quiso apoyar mucho el día 14 de Marzo con un transporte a altas horas de la noche.

Some of the staff was very professional and friendly. Unfortunately, other staff was quite rude. For example, when I asked the gentleman at the front desk to copy my vaccine cards, he practically snatched them out of my hands without saying a word. After handing me my copies, he began to walk away while my cards were still sitting in the copy machine. I politely asked for ”mis tarjetas, por favor.” He walked back over, still silent, and I said simply, ”Esos son importantes.” He chuckled under his breath but still said nothing as he handed the cards back. It was as if he simply had no interest in bothering with them unless I asked. Then, after I paid for the copies, he went to look for my change (1,000 pesos). He then told me in an irritated tone that they didn't have any change. I simply said, ”No es importante.” Throughout the whole interaction, he acted very rushed and inconvenienced, as if I was imposing on him, and he never offered the slightest apology for forgetting my vaccine cards or not having any change. (They were not busy at the time; there were two people working behind the counter and no other guests in line. At least the other fellow was professional, unlike his colleague.) I'm aware that my Spanish is still at an intermediate level; however, if you're going to work in the hotel industry (down the street from the airport, in a capital city, no less), the least you could do is show some courtesy to your guests. (We don't have to speak Spanish to pick up on your passive aggressiveness.) Also, when I arrived there were no towels in the room. It took three requests over about 35-40 minutes to get some. Everyone I talked to seemed very professional and intent on taking care of it, but somehow no one delivered until the third attempt. It was surprising, actually, because the room was immaculate and perfectly made up, except for having no towels of any kind. I enjoyed my dinner a lot, and the lady who waited on me was gracious and patient when conversing with me in Spanish. The restaurant took a few minutes to find, as there are two buildings, each with their own lobby, and the fellow at reception who checked me in didn't mention anything about the restaurant.

Nos recogieron en el aeropuerto y nos trasladaron de nuevo al retorno. Muy buen servicio, habitaciones precisas y con camas muy cómodas. Muy limpias, la comida del restaurante es deliciosa. como viajamos para un concierto allí cerca, también organizaron el traslado del hotel al sitio y luego al terminar el evento nos recogieron.