Hotel berhampiran LOCKEDup Real Escape Rooms, Bucharest

Had a great stay, right in the middle of the Old Center, everything was within walking distance and very beautiful. Renovated classical buildings all around, hosting charming cafes and restaurants. The metro station was also within walking distance, but i gotta say there was no parking spots belonging to the hotel, we had to find our way, and pay for it, but close-by.

Highly disappointed due the poor efforts from the front desk on everything. It seems the team is just trained to do the basic and avoid going beyond expectations. Problem with the deposit: blame the guest. Request to change a room: ignored without not even checking their system for availability. Call Center: never a clear answer. Facilities are fine, location is fine, but service needs to be highly improved.

Marriott upper-scale properties, such as their Autograph Collection &/or Tribute Portfolio brands, continue to miss the mark. Weak management seems to plague many of these properties & consistent delivery of Marriott's Bonvoy Program only exists in the minds of HQ Executives. The experience of Bonvoy Members is something quite different in reality, since members NEVER know what to expect until they check in. Just finished 12 nights in 6 different European Marriott brands in 3 countries & only 1 even bothered to acknowledge our lifetime elite membership status. Otherwise, we received the same treatment as a guest staying at a Marriott property for the 1st time. The Marmorosch is indeed a beautiful property -- or at least the exterior & lobby area are. The rooms themselves are more more like Fairfield Inn properties in the US. Basic to the extreme & poor housekeeping was evident throughout the property. Trash that littered the floor on arrival was still there 3 days later, as were the blood droplets on the bathroom floor, & one has to question what type of housekeeping would leave a bed in the condition of the one in the attached photos? Only 1 side of the huge hand-pull drapes worked & could be opened, so we called to ask that someone be sent to fix the other side. A pleasant gentleman promptly appeared to tell us that they could not fix the drapes because a separate company had to be scheduled to do the repair. We subsequently learned from an honest employee that the non-functioning drapes issue has plagued the property since opening & is well known to owner/management. The property was previously a bank so there is a bar in the lower level Vault area, which one would incorrectly assume to be a beautiful & sophisticated location for cocktails. Unfortunately, as you descend the stairs to the lower level the loud & pulsating disco music immediately lets you know that your expectations are incorrect. We looked in the door & decided to not even bother entering & returned to the beautiful Lobby for drinks, but left after 15 minutes when no one arrived at the bar to offer service, & others who were waiting when we arrived were still unserved when we departed. Breakfast was a manic mess since the room where it is served is not capable of meeting guest needs if the hotel is more than 75% occupied. Many of the food items that should be hot are cold & unappetizing. Never saw a breakfast menu on a table in the first 2 days of our stay, & only after asking about cooked-to-order items that were being served around us on the 3rd day, were we given a menu with several options that are, in fact, available for breakfast. Check-in was the biggest fiasco we have ever encountered at ANY Marriott property. A full 50 minutes to check-in with only 2 employees manning the 4-5 positions & the Bonvoy Member sign on the front desk was completely meaningless. Only after several guests began to openly complain about the wait did a 3rd employee appear, but she gave ZER

Second time here. Great location. Clean. New. The lift is seriously problematic there’s no way you can choose if you are going up or down - you end up spending time with whoever is inside. (Cleaning staff, customers etc). They have a phone in the room that doesn’t work at all so you have to use your mobile phone to get some amenities or whatever you need. (Seriously!) Great restaurants and food. Restaurant staff super friendly both dinner and breakfast. Reception staff kind and courteous. Can you please extend the room service menu? 9.30 pm isn’t great at all. Please make sure the rooms have a good smell when you switch on the AC. Thanks !

What a pleasant stay we had! Upon arrival, Costin, who checked us in promptly, made us feel comfortable and very welcomed. He understands our special need for a fragrance-free room due to our sensitivity to scents/chemicals. We got one on the higher floor, clean, spacious and nicely-decorated and has a beautiful city view! It had everything we need. Will not hesitate to book this hotel again.

I stayed in a few Holiday Inn Hotels in Europe but this one is my favourite 100%. Very clean, modern and the breakfast is just amazing! The staff is super helpful and friendly! The location is also very good, close to a few tourist attractions and the neighbourhood is full of restaurants. Pe data viitoare!

This hotel is aesthetically beautiful, the rooms are decorated to a high standard with nothing to fault. Staff were helpful. Our only let down would be location is out of city centre a good 45 minute walk, or rely on Uber and the continental breakfast was a little underwhelming and lacked choice and variety. Coffee not served at breakfast is an extra charge which I’ve never found elsewhere during travels especially when there is no drink making facilities in the room. Beautiful hotel, location more suited for business not a city break and things like breakfast and drink making aren’t great. On a positive note the neighbours dog who visits the front door is lovely and friendly.

El hotel esta muy bien, no se merece las 5* dado su estado de conservación. El restaurante “La Cucina” esta muy bien y muy buena la comida. El JW Steak House es un robo, 80€ comer un solomillo con patatas y ensalada . …

Ήταν μια υπέροχη διαμονή στο Ξενοδοχείο RAMADA PLAZA και ευελπιστούμε να το ξαναεπισκεφτούμε. Η εξυπηρέτηση από όλο το προσωπικό ήταν άψογη, οι εγκαταστάσεις με όλες τις τεχνολογίες και καθαρές. Το πρωϊνό ήταν πλούσιο με αρκετή ποικιλία επιλογών. Χρησιμοποιήσαμε το γυμναστήριο και το Vitality club για μασαζ, steam bath και σάουνα τα οποία απολαύσαμε. Ξεχωριστή νότα επίσης έδωσαν στις διακοπές μας και οι δύο μεγάλες πισίνες όπου περάσαμε αρκετές ώρες χαλάρωσης.

Truly great experience. Only thing to point is that the pool is an extra, you need to lay 10€/personne/day... Other than that, really nice !