Hotel dengan Pengambilan dari hotel di Cancun

The check-in was good, the guy on reception was kind and it seemed to be perfect vacation, but later happened 2 situations… 1. I left the part of my cash in a bag, and someone still 100 dollars from there, probably thinking, that “gringo” don’t calculate it… just 1 day before I took part from there to change and next day after midnight there were 1 banknote less. Of course I couldn’t prove it so it have no sense to tell about it. 2. Also smbd stole 1 chocolate (that’s not 100 dollars, but that was a present, which was bringing from another country - like a present from the trip)… 3. And last thing, there’s been an incident when three member staff were snooping around our room in our absence. And we have returned too early. They came up with excuses that they were worried about the safe situation. My friend had left her jacket in the safe. But that does not excuse them for intruding our space and letting our door open for everyone to see The cleaning ladies cleaned our room more or less good (sometimes forget about balcony 😅) and they have never changed our bed linens, but we spend there 17 nights… Little bit compensated by the good location, beach and tourist operator at the hotel, but not enough to fill yourself safely and comfortable.

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.

It was better than the review. There's Walmart supermarket connected to lobby, so easy to grab foods, milks, gifts... Also, all the hotel counter abd service people are nice. My room was quiet and yes you can hear if people close door really hard but it can happen to any hotel. There's separate Air conditioning so room was cool. You can control the temperature. Also There's pizza restaurant and rental car service in the lobby. Very convenient location overall.

This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍

El hotel es sencillo, muy muy limpio, las habitaciones son tal cual como se muestran en las fotos y todo el personal es muy muy amable. Disfrutamos por completo nuestra estancia en el hotel, tiene una ubicación muy buena, nos quedaba cerca casi todo, aparte esta en una zona segura y con todo los que se requiere a la mano: hospital, el mercado 28, bancos, restaurantes, tiendas oxxo, tiendas de souvenirs y hasta walmart queda a unos minutos caminando. Sin dudarlo volvería a este hotel, fue un excelente lugar para llegar a descansar

Todo genial, sin duda repetiria de nuevo. Muy buen lugar para aloj**** en tus vacaciones, cerca de todo.

Restoran Itali adalah kegemaran kami! Kami mendapat perkhidmatan yang hebat daripada Ruby semasa kami berada di pantai. Dia sangat menyeronokkan dan sentiasa prihatin terhadap keperluan kami. James the pool DJ juga sangat kelakar dan mempunyai personaliti yang hebat. Kami juga menikmati seluruh kakitangan menunggu di restoran Careyes! Saya akan mengesyorkan resort ini kepada mana-mana rakan dan keluarga saya.

My wife and I went with another couple. The four of us had a great time. Our king ocean view was nicely appointed, the staff were all super-friendly, and the restaurants were all great. Shout Arturo, Frida, and the others for a great job with the activities. We'll definitely be back.

Great place to stay with included breakfast. We were canceled from our hotel last minute, and this was a great deal and much better than the one we had booked. Really enjoyed the stay and the view from the balcony. Clean and comfortable.

Instalações bem cuidadas, limpeza impecável. Recepção muito agradável, todos muito atenciosos. A comida é variada e muito boa. A localização é ótima e a vista dos quartos é incrível. Perto do shopping mais chique de Cancún (La Isla). Ótimas opções de bebida e comida no restaurante. Piscina com música, boa parte do dia. Bom trecho de praia para caminhar. Aluguel de jetski na praia em frente ao hotel.