Hotel berhampiran Monumento a la Historia de Mexico, Cancun

Todo genial, sin duda repetiria de nuevo. Muy buen lugar para aloj**** en tus vacaciones, cerca de todo.

Thank you very much for wonderful beautiful hostel, great location, great hot water 🚿 at shower 🚿 and beautiful swimming pool 🏊♂️ on top roof! Next time, I wanna go your beautiful hostel in Cancun, Mexico 🇲🇽

El hotel es sencillo, muy muy limpio, las habitaciones son tal cual como se muestran en las fotos y todo el personal es muy muy amable. Disfrutamos por completo nuestra estancia en el hotel, tiene una ubicación muy buena, nos quedaba cerca casi todo, aparte esta en una zona segura y con todo los que se requiere a la mano: hospital, el mercado 28, bancos, restaurantes, tiendas oxxo, tiendas de souvenirs y hasta walmart queda a unos minutos caminando. Sin dudarlo volvería a este hotel, fue un excelente lugar para llegar a descansar

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

The check-in was good, the guy on reception was kind and it seemed to be perfect vacation, but later happened 2 situations… 1. I left the part of my cash in a bag, and someone still 100 dollars from there, probably thinking, that “gringo” don’t calculate it… just 1 day before I took part from there to change and next day after midnight there were 1 banknote less. Of course I couldn’t prove it so it have no sense to tell about it. 2. Also smbd stole 1 chocolate (that’s not 100 dollars, but that was a present, which was bringing from another country - like a present from the trip)… 3. And last thing, there’s been an incident when three member staff were snooping around our room in our absence. And we have returned too early. They came up with excuses that they were worried about the safe situation. My friend had left her jacket in the safe. But that does not excuse them for intruding our space and letting our door open for everyone to see The cleaning ladies cleaned our room more or less good (sometimes forget about balcony 😅) and they have never changed our bed linens, but we spend there 17 nights… Little bit compensated by the good location, beach and tourist operator at the hotel, but not enough to fill yourself safely and comfortable.

This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍

Location not bad, close to places around hotel zone. Food was ok, nothing special though, breakfast was better than dinner. People nice, willing to assist. Parking helps a lot. Room very humid, clothes were kind of smelling after one day from all the moisture. The window has no view, looking at some wall or sth. Really I don’t know how someone gets a good room when they book-is it magic needed?

My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a

First, it’s important to recognize the property has two sides. One side has hotel rooms managed/cleaned/maintained directly by the hotel itself, the other side is apartments managed/maintained by individual owners. I stayed on the apartment side and it was mostly fine, though absolutely unremarkable. If your staying on the apartment side (e.g. you found the rental on booking, Airbnb or similar), you should pay more attention to the reviews attached to that specific listing. If the owner of your apartment takes care of the place, you’ll be fine. Here’s are the pros and cons for the property itself. Pros - excellent service from beach bar staff - decently strong drinks for 4$ USD each - decent location (right on the beach; but far enough from the party zone at Punta Cancun to get some R&R) - good price Cons - Website advertises a pool bar; but I never saw it open, stocked or staffed - the food is basically a crime against humanity. Chicken and beef were always dry and tragically under seasoned. “Cheese” is the bright orange abomination most Americans call nacho cheese. Tortillas served without a hint of charring/browning. Stale tortilla chips. No beans anywhere. Have literally got better “Mexican” food from Taco Bell. - building is old. Fridge didn’t really ever get cold, hot water never really got hot. Dangerously outdated wiring that requires you to plug 10 different things into a single outlet. - definitely saw a few roaches and ghost ants were everywhere. Not lord of the flies level bad, but they’re present. For context, I saw maybe 2-3 roaches during a week long stay. - weirdly uncomfortable chairs everywhere. Beach/pool loungers were super thin; no padding, with hard plastic bars right where the butt sits. Chairs in the beach bar are wood; also no padding, and awkward design. Not a deal breaker but it doesn’t really make you want to get comfortable and spend a few hrs drinking in a rock hard chair. On the plus side, there was never any competition for a chair. - not many restaurants or other non-resort businesses nearby. Do yourself a favor and go into town for groceries. Otherwise, your only other option for late night munchies will be the convenience store 5 minute walk up the road. It’s called Oxxo, and it’s basically Mexico’s 7-11 but better because it sells real freshly made food at all hours. - security guards need to chill. After about 10/11, they routinely patrol the property to stare down any guests who happen to be enjoying a cool night in refreshing sea breeze. In short, if your favorite bar back home has a sports theme, a crowd of regulars, or is a hole in the wall, you’ll be perfectly happy here. However, if you’re the type of person who only eats out at restaurants with waiters, you might want to stop being so cheap and spend a little more money. For this price, you’re just not going to get a luxury experience. However, this is Mexico. When you have a good drink, a great view in a safe area and are surrounded by peop

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.