Hotel 3 Bintang di Charles County

I've stayed at this hotel for several years and there has always been some sort of incident or the other. With the manager at the centre of it. She had no inkling of customer care and how she's in the hospitality business has always been a mystery to me. I haven't been in two years because of Covid. This April, I was finally able to pay a visit. To my delight, the manager has been replaced with a new manager named Brittany. She was fantastic! Very considerate and attentive to customer needs. TT the previous manager, was far from it. Brittany provides a breath of fresh air, which is just what this hotel requires. I had a wonderful stay and all of my demands were met. I'm looking forward to going back next year.

We had an overall nice stay. The bed was comfortable, even though there was a middle school field trip on the 2nd floor, our floor was relatively quiet and we didn't have any problems with noise keeping us away. Since many of the hotel guests were on buses, we didn't have to go around back ever to find parking. I had read there were sometimes problems at the back of the parking lot and I can understand why with the woods there. It was convenient to walk to Cracker Barrel for dinner one night. The negatives: The pillows were extremely uncomfortable for both of us. Usually, I prefer the feather (or down-like) pillows and my husband prefers the feather-free type in Hampton Inns, but neither of us liked these. They seemed to be filled with air and then went flat when I laid my head on it. Breakfast was not as good as other Hampton Inn stays in the past year. The regular waffle batter was either too thick to come out or was empty for two days. The one morning, we were there an hour before breakfast ended and there was almost nothing in the bread and pastry box and other items were out as well. I stood around for a while to ask a worker about it, but eventually gave up when I didn't see anyone. Additionally, with a sign on the bathroom mirror that says Housekeeping only upon request, I was quite upset to come back and see my room had been cleaned. I know you usually hear the opposite, but if housekeeping is coming into my room, I put away my electronics, move my pajamas off of the bed and more.

I’ve stayed at this property multiple times. It’s in a great location, near shops and restaurants as well as a Wawa or 7-11 for late night snack. The staff has always been friendly and inviting. All current COVID regulations and guidance are being followed.

Great stay good location clean room

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at Thunderbird Motel.