Apabila anda menginap di Hilton Toronto/Markham Suites Conference Centre & Spa in Markham, anda akan berada dihubungkan dengan pusat konvensyen, dalam lingkungan 5 minit memandu dari Teater Flato Markham dan Seneca College - Markham Campus. Hotel spa ini berada 3.3 km dari Markham Pan Am Centre dan 4.5 km dari Pusat Beli-belah Markville.
Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda boleh menggunakan kemudahan rekreasi seperti sebuah kelab kesihatan, kolam renang tertutup dan tab panas. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan kedai hadiah atau gerai surat khabar.
Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 6:30 hingga 10:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Markham? hotel ini mempunyai ruang berukuran 45000 kaki persegi (4181 meter persegi) yang terdiri daripada pusat persidangan dan 26 bilik mesyuarat. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 502 bilik tamu yang menampilkan peti sejuk. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri berjenama dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja serta telefon dengan panggilan tempatan percuma.
"Overall, my stay was quite disappointing due to several maintenance, comfort, and service issues that significantly affected the experience.
The air conditioning was not functioning properly. There was no proper fan speed adjustment, and only one vent in the room and hallway. Because the thermostat was positioned directly under the vent, it kept switching off frequently, leaving the room uncomfortably warm at night and making it difficult to sleep.
To make things worse, the hotel conducted their annual fire alarm testing over two full days during business hours with frequent on-and-off alarms. After long hours of travel, this made it very difficult to rest or sleep properly. After I complained, they offered to move me to another floor; however, that floor was also scheduled for the same testing in the coming days. Later, they only provided a courtesy letter.
The kettle in the room was in poor condition with heavy calcium deposits, and when used, particles were floating in the water, making it unhygienic and unusable.
In the bathroom, the power point was not working, which added inconvenience.
The main rotary entrance doors were also not functioning consistently and were often switched off, which felt unprofessional for a hotel of this standard.
There was no bellboy available on arrival. I had to bring a trolley myself and unload my luggage from the taxi.
At night, there was noticeable water dripping and drainage noise, which disturbed sleep.
Breakfast was very limited with basic options and lacked variety.
Overall, the building feels very old and poorly maintained, and several areas need urgent attention to improve guest comfort and service quality."