Sheraton Chengdu Lido Hotel

Pathetic excuse for a hotel. Why is it called Sheraton is a mystery. This is at most a 3 star hotel. It's way too expensive for what they offer. Rooms Very very small, just like a 7 days inn or hunting hotel. No soundproofing, you can hear people from the hallway and other rooms. We called the hotel before coming to make sure we have a bathtub, they said we have, when we got here they said we don't. They lied to us. The manager wouldn't even come to talk to us. I would have rebooked the room to have one with the bathtub if they had told us the truth. Very unprofessional service. The receptionist Luna has no experience, every answer she gave was I don't know, she's quite rude and just laughs at guests' faces. Also we just came from Chongqing Sheraton hotel and were never charged the deposit, but Chengdu Sheraton charges the deposit. The deposit should be returned upon the check-out which didn't happen, Luna said she'll do it later. Shameless. Swimming pool The temperature of the pool room is 15 degrees, the same as outside, freezing cold. Why would anyone swim in this cold risk catching a cold? The pool is shallow, 1.2m deep and relatively small. Breakfast The only bright light in this hotel. Good variety of dishes, great management staff. Very nice. We arrived on new year eve day, you ruined our Spring festival.

Great location not too crowded. Just 3km away from centre IFS. Opposite the hotel small park for running

second time staying, location is central. it was a good stay and staff are helpful.