Temukan Penginapan Anda di Puebla

We were hopeful about this hotel, sadly didn’t read these reviews prior before checking in because we were in a rush. The AM staff was nice, especially the bellboy, however the worker doing check-in upsold us for a room and didn’t share specific information about things like wifi, check out time, or the breakfast situation (mentioned a lot on these reviews). There is no breakfast included, and the pre payed breakfast is different than the giant lonely buffet that no one is eating. The hotel seemed empty of guests, but we were actually overcharged by about 100 pesos for the night. In USD not a lot, but shady seeming. When I brought to the attention of the night worker, he said it was “close enough”. I felt condescended to as a woman, and the entire interaction even with my partner was entirely rude and disrespectful. They don’t care about customers, and as other reviews said, probably get enough complaints that they don’t care. If you get a room that overlooks the pool, be aware that loud music is played until about 11:45pm and starts again around 8am. Housekeeping starts knocking early and keeps knocking. And we also had an exterminator knocking and spraying into rooms starting around 9am. Maybe someone is having a good experience here, it we wouldn’t know because it seems empty. The *********** price slash makes sense, but we were too nice and thought to better support the hotel and pay directly ( then overpaid by a lot). This hotel fully looks like a nice place that does not live up to its exterior at all. Do nit stay here, there are so many other places with people that actually care about guests having a good experience.

Stunning property and the room was probably one of the most unique and beautiful rooms I've ever stayed in. We were in awe of our bathroom and level of detail in our room and throughout the property, super impressive. Our breakfast at the restaurant was just okay, the coffee was served lukewarm and the dishes we okay, not stellar especially given the price point. Staff was nice, however, my chief complaint is that they were less than flexible seemingly because we booked through Expedia. We were traveling with our two young children arriving off a red eye flight, I requested an early check and when they noticed I booked through a third party site, confirmed it twice and followed that by stating they would not be able to accommodate the request. The hotel was completely desolate, we sat in the un-airconditioned lobby for 3 hours until our tour was scheduled and literally saw two other guests the entire time. The dining room was completely empty as well so it was not a function of having a fully booked property the evening before. I guess my recommendation is to NOT book through a third party site should you have any special requests.

Excelente lugar para descansar a un precio accesible y con mucho confort pará descansar, excelente servicio por cada uno de los empleados. Sin duda alguna muy recomendable para pasar la noche ya sea de negocios, trabajo o en familia.

We stayed at this hotel for two nights in late July/early August. Our base-level room was large, clean and well-appointed, which was of course good. The hotel location was convenient to get to all places where we needed to be. Wifi worked well and all interactions with staff were pleasant. We also booked a private transfer to Mexico City airport through the concierge, which went on smoothly and offered good value for money. However, the hotel had a number of stingy, cheap and hostile attitudes towards guests that really rubbed us the wrong way. For example: since we prepaid for our stay, we were not allowed to use the minibar (hotel staff even went to the room to lock it after we checked-in!). What is the connection between these things? I’ve never seen anything like that. Espresso capsules were also removed from the room after we checked in- and mind you, if they hadn’t been taken away from us, there would have been a MXN30 charge for each capsule. What a rip-off - even budget hotels have free coffee these days. And this is one of the most expensive hotels in Puebla. Adding insult to injury, nobody bothered to tell us beforehand that someone would go there to lock the minibar and remove the coffee capsules. To say we were surprised by these petty attitudes is an understatement. Breakfast was also very expensive (~USD25 per person) for what it offered. Another annoying thing: it was impossible to charge room-service and restaurant purchases to our room. We had to settle everything on the spot, which clearly shows management distrusts guests. We didn't feel welcome and won't come back.

Very highly recommended, particularly for those weary travellers who would rather set up camp within a stone's throw of the bus terminal ... and close to a most delectable food market! The hotel boasts several elegant and ample lounges on different floors where the guest can sit with his companions for a chat, do some reading, catch up to his diary, or just idle away in quiet and immaculate surroundings. There are a number of lifts servicing the hotel's five storeys, if one does not wish to unwind the winding staircases. Room-door and room-lighting are operated by means of a card-key, and the sober en-suite rooms come complete with a coffee-making machine, telephone for FREE calls, wi-fi, bottled water, coffee & sugar, bathroom amenity kit, all courtesy of the house. You will find Mr Paul at the reception desk, and Mr Eduardo, extremely pleasant, polite and accommodating gentlemen. You will not even have to take your luggage upstairs! Ask for a room overlooking the mighty Mt Popocatepetl, the city's smoking active volcano! Un magnifico lugar, y mas aun para aquellos viajeros que deseen estar a un paso de la terminal de autobuses, ... y a dos pasos de un mercado con la mas deliciosa cocina Mexicana! Este gran hotel cuenta con multiples salones en varios pisos, comodos, elegantes, espaciosos e inmaculadamente limpios, donde el huesped puede sent**** a leer en paz, charlar con amigos, escribir su diario de viaje, o simplemente relaj****. Tambien hay varios ascensores para ascender y descender los cinco pisos. Tanto la puerta de la habitacion como sus luces son accionados por tarjeta (en vez de llaves), y las sobrias habitaciones incluyen cafetero, telefono (las llamadas son gratuitas), agua embotellada, wi-fi, una bandejita de amenidades para el bano, cafe, azucar, todo cortesia de la casa. Varias habitaciones tienen vista directa sobre el humeante volcan Popocatepetl, icono de la ciudad! Paul, encargado de la recepcion, y Eduardo, ambos de disposicion muy gentil y profesional, hacen de la estadia una muy grata experiencia.