Hotel Courtyard di Cologne

Sehr schönes Hotel und toller Blick vom Bett aus Nette Mitarbeiter und äußerst zuvorkommend Auf jeden Fall empfehlenswert

We stayed in the hotel as a family with 7 years old child without any problem. We didn't eat breakfast at the hotel so we have no idea about restaurant. Employees are kind and doing their best. Very good location. You can walk all the touristic places. We went to Cologne on December and it was cold. Whenever we felt cold, we turned to hotel for rest in 5-10 minutes. The best christmas market (Heumarkt) is near the hotel and you can use public transport in front of the hotel (if you need). Walk distance to the Dom Cathedral, Love Bridge, Chocolate Museum, Shildergrasse and all the christmas markets.

Central location within key sights，excellent breakfast，good selection of asian restaurants within 5-minute walking distance

Hotel staff, were professional, efficient and friendly. I was on a business trip, the hotel was convenient for a good connection to the road network, in the morning for business. While being convenient for access to the city and other amenities in the evening.

The hotel intown..easy access by walk to the main attraction.overall is good.

Our stay was AMAZING! We enjoyed the view from our hotel room, we would love to visit again definitely. The front desk staffs are friendly and carpark nearby.

Well, the apartment is good, a bit bigger than a normal hotel room, but by no means ample. There are some irritating failures of design: Most pulling knobs are difficult to pull, being a smooth cylinder or similar. Only the fridge door has a proper pulling shape, so they were aware of the usefulness of the design, but chose not to do it on the rest. Also, the microwave has a grill, but also a notice on the door that says never to use the grill because it will start the fire alarm ??? Easier to buy non-grill microwaves, I'd say. They have something about fire alarms, because they make you sign a document where you declare to know about them and specify the fines for setting one accidentally. It discourages you from cooking at all :-) Also the bed can be raised and you get a sofa . The bed surface is one plank, it's comfortable, but the two ”arms” of the sofa are long and hard, easy to hit in the night if you rise from the bed. But these are generally minor inconveniences. The apartment looks clean in general, but there was a big exception. We noticed during the first night a strong old-sweat smell when in the bed. Investigation proved it to come from the mattress protector, which was also a bit brown when we took the sheet out. Clearly it hadn't been washed. I don't know what is the general policy in hotels about mattress protectors, but this one was obviously dirty, and they didn't wash it. We didn't take the issue to the management, we were tired, we just took the mattress protector away and slept without problems afterwards. So we don't know which would have been the reaction to this. but that shouldn't happen anyway.

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Sauna is not opened for our whole 3-nights stay. Require us to go down to the frontdesk to get our extra amenities eg. conditioner and towel.