Hotel Mesra keluarga di Cologne

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Sehr schönes Hotel und toller Blick vom Bett aus Nette Mitarbeiter und äußerst zuvorkommend Auf jeden Fall empfehlenswert

ケルンの大聖堂に近く、ロケーションは最高です。スーペリアルルーム、バスタブ付きですが、かなり広めで、36平米はありました。ただしアメニティーはヨーロッパのホテルの一般に違わず、何もついておりません。シャンプー、リンス、シャワージェルは全て壁付けです。髭剃り、歯ブラシ、歯磨き粉、ボディクリームは持参必要です。全ての事は、部屋の机の上にあるQRコードを読み込むとわかる仕組みになっていますが。携帯1つあれば何でもわかるようですが、ホテルのようなところは、ホスピタリティーがもっとあってもいいと思います。トイレには、タイルに染み込んでいるのか、蓋裏を拭き上げていないのか、微妙に悪臭がありました。また、寝具特に枕に、他人の頭の嫌な臭いが付いていて、カバーやシーツをしっかりと替えているのか心配になりました。

Perfect location, the rooms are a bit small though. Didn't like that the room's door is practically near the bed.

We stayed in the hotel as a family with 7 years old child without any problem. We didn't eat breakfast at the hotel so we have no idea about restaurant. Employees are kind and doing their best. Very good location. You can walk all the touristic places. We went to Cologne on December and it was cold. Whenever we felt cold, we turned to hotel for rest in 5-10 minutes. The best christmas market (Heumarkt) is near the hotel and you can use public transport in front of the hotel (if you need). Walk distance to the Dom Cathedral, Love Bridge, Chocolate Museum, Shildergrasse and all the christmas markets.

The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

Most difficult check-in I’ve ever experienced. I had called 1 day in advance to extend my reservation. The hotel hadn’t updated the booking, and wanted to charge 50% more and only agreed to honour the rate with much huffing, puffing and cursing in German. They then demanded payment in advance, and asked me if my driver’s license was real, as I’m obviously not German. They then informed me that there were no cleaning or guest services due to corona, despite having stayed all over Germany this month and getting basic services provided. They said everyone else was breaking the law. At this point, after 30 mins of arguing I decided to find a different hotel. Absolutely rubbish.

Sehr gutes, engagiertes und freundliches Team! Auch wenn nicht alles perfekt lief, würde es umgehend und freundlich korrigiert. Die Hotelzimmer (Superior) sehr komfortabel, dem Niveau entsprechend, sehr sauber. Die Betten richtig gut. Garderobe ausreichend groß für ein paar Tage. Allenfalls im Bad vermissten wir einen Vergrößerungsspiegel, einen sicheren Einstieg in die Badewanne (zum Duschen). Sind die Fenster offen, hört man deutlich die Innere Kanalstraße, aber das weiß man, wen man das Hotel ob seiner guten Lage bucht. Also keine Kritik! Die Lage sehr gut: 500m zur Aachener Straße, 1000m zum DB Bahnhof West/Venloer Straße. Das Frühstücksbuffet sehr, sehr gut, große Vielfalt bei absoluter Frische. Auch hier das Personal sehr freundlich und aufmerksam. Zu erwähnen der Gym und den Spa auf dem Rooftop, gut ausgestattet, Sauna muss man halt rechtzeitig anmelden. Insgesamt ein sehr empfehlenswertes Hotel ob Lage, Ausstattung und Service. Wir waren früher schon einmal dort.

Aufenthalt war super, tolle Lage, sehr tolle Architektur, Zimmer mit Aussicht, großartiges Frühstück. Grandiose Bar mit Rundum Aussicht

Just an absolute great experience staying there easy to find from central station. The staff are very welcome in. Everything we requested before we arrived. Was there just the overall great day and a great great location. Definitely want to stay there again. Would recommend this to anybody.