Neptune Paradise Beach Resort & Spa - All Inclusive

Our family spent 5 nights at the Neptune Paradise after a weeklong safari. Overall, it was a really enjoyable resort. We arrived on New Year’s Eve and the celebration on the lawn was amazing, with a huge buffet that had pretty much any kind of food imaginable, including a huge fresh fruit station. The regular buffet the rest of the visit was not quite as extravagant, but still had some good options, including some authentic Kenyan dishes. There was also a nice selection of South Indian dishes. We ate one night at the special Italian restaurant that required reservations, which was a nice change of pace. The pool area was excellent, including the swim-up bar, which included alcoholic and non-alcoholic options; our kids were thrilled to learn that Shirley Temples were included in the all-inclusive. (Shout-out to the excellent bartenders, especially Mangi and Geoffrey.) The beach was excellent, clean and picturesque and generally fairly quiet (at least during our visit around the New Year). There are some beach boys who do try to sell or “guide” you, but they are pleasant enough and willing to take “no” for an answer. Rooms were generally comfortable with strong air conditioning. Wifi was great throughout the resort. The front desk was very helpful, including in receiving a couple of parcels for us (like when we needed to order aloe vera from a local pharmacy). The only significant annoyance was the need to compete for sun loungers, as there clearly are not enough for everyone when the resort is busy. This leads to a massive competition to reserve loungers first thing in the morning (or leave possessions out overnight), using towels, shirts, books, etc., and then keep the lounger all day while going to the pool, beach, meals, etc. The hotel tries to manage this by having a check-out/check-in system for towels, but people just keep the towels overnight (and then sometimes will remove towels from chairs). If there were a better way to manage the chair situation (ideally by providing enough chairs for all guests), that would be a significant improvement. The other surprise was the lack of a tip box. Based on other places we had stayed, we expected to be able to leave tips at the end for all the staff. However, the front desk said there is no tip box and we should just tip individuals as we liked, which is challenging given the number of people we interacted with and the lack of small bills. However, overall we enjoyed our stay and would recommend this hotel.

Hotel is amazing, working there people are really nice and helpfull. Excellent food, beautiful beach and great animation group. I loved aqua gimnastic with Mr Klint 😁💪 Interesting shows every evening. Perfect pleace to relax and spend time with family.

The staff and management were so welcoming and hospitable. The property has 3 hotels and we stayed at Paradise. We had easy access to the pool, beach, and restaurant. One member of our family is a wheelchair user and they put ramps in the lobby and into our room. The pool at the Palm was easier for us to access, so that’s the one we used. The spa was lovely and they took such good care of us. A highlight was the delicious food at the buffet and the restaurants. We enjoyed the Italian and Indian restaurants. All the food everywhere was so flavourful and fresh. We enjoyed the evening entertainment and walks along the beach. There was always someone around to help us get down the few steps to the beach. The beds and rooms were clean and comfortable. There were lots of monkeys that entertained us, but always remember never to feed them. Overall, we had such a wonderful time there!

The Village Is so beautiful, It has every services that every person needs. The Better thing for me It was the food, because It'simply cousine but Always various and really tasty. The beach and the Sea are so Amazing e the water was very warm. Also the different trips we have done was very interesting and funny. At the end we was very Happy and satisfied about our holiday.

Very good! Great staff, very friendly and everything is possible. Nice bedrooms with clean bathroom. Food and drinks are good. Some things were amazing, some could be better. Overall we had an amazing stay. We booked our safari with JT Safari's, which is across the street to the resort. Julius made sure we had an amazing guide for a 3 day safari through Tsavo and Amboseli. Would absolutely recommend!

We had an excellent stay at Neptune Paradise Beach hotel. It's a nice comfortable hotel. the rooms are large with an excellent bathroom and the bed is realy fine. The staff is very helpful and friendly, the make your stay the best. The toilets near the pool is very clean and an compliment to Kenneth who is cleaning with a smile all day. The food in the restaurant is variated with fresh ingredients en lots of fresh fruits. We left the hotel for 4 days, for our safari and when we came back, alle te staf asked us for our experience. For your safari we advise you to go to JT Safari's at the other side of the street. Julius wil give you the best experience and a good price for an safari the way you like it. And you will support the local community insteat the great touroperators.