Ulasan Xinyue Hotel

The pictures looked nice but it was not maintained properly. Dirty and itchy sofas. Poor ventilation and onsen was dirty. Other guests are rowdy but that's not on them, it's the culture i guess

The staffs are extremely helpful and friendly. The environment is amazing. Love the transportation arrangement to railway station

I had a wonderful stay. The staff provided excellent and responsive service. It was very convenient to communicate my requests and inquiries via WeChat. They even offered one free transfer within 3km of the resort. They allowed me to deposit my luggage after I checked out for my day tour and collect it in the evening. While waiting for my transport to the airport, the front desk provided me warm tea from the cold and souvenirs (tea and homemade chili)

We enjoyed this location very much. Near to university, so when school is on there are loads of food option nearby. Close but not within walking distance of attractions. Comfortable to find online cabs and an excellent restaurant across the street. The hot springs is very welcoming and the breakfast is yummy.

Stayed 4 night at this hotel on Qing Cheng mountains. 5/5 Concierge was extremely helpful with tendering luggages which was very much needed as some rooms are located on second floor ( no elevator). An assistant was assigned to the room and she (Vicky) could be reached almost 24/7 through texting. I had a small accident in the room first night of my stay and she quickly helped with arranging a different room that was more suited to my needs. She also provided me with first aid etc plus always answer my questions promptly ＜3 Note: breakfast was until 11:30am Has one laundry + dryer machine for hotel guest( free of charge) detergent included Daily replenish water (3 bottles), fruit plate, tea, coffee sachet in the room Hotel rooms, restaurants, hot spring are not in the same structure, requires a short walk outdoor which is very common among hotels on qing cheng mount. Highly recommend eating at the hotel restaurant. Has all the local favorite dishes plus good oil was used. Reasonably priced. They offer free shuttle to train station Hanfu experience was a room with about 50 pieces of hanfu to choose from. For female about 20 -30 pieces, for male about 5 pieces, for kids about 5 pieces.

We had an outstanding time in this Hotel, very friendly team and great service. The hotel is really close to QingCheng Mountain and the Panda Park. Very Family friendly set up. The hot springs are a nice feature for the hole family.

Staffs are nice and helpful. Great service. They offer free shuttle to nearby Panda Park attraction. Breakfast was great with variety of food. The room is comfy and designed nicely but the insulation needs improvement. Please make some non-smoking room because it would make my stay better.

Beautiful hotel with great, friendly staff. We stayed for three nights and thoroughly enjoyed the room, hot spring, and food. The breakfast was very delicious. We had to go to the hospital due to a short illness during our stay and the staff drove us in the middle of the night to a nearby hospital just five minutes away. So thankful

Thank you for the warm hospitality

Lovely hotsprings, close to a food street

這家所謂酒店充其量是個“山莊”，看佈局和構造感覺像是某個售樓部改造而成，一牆之隔是大片爛尾樓，打五星絕對泡沫嚴重，甚至四星都牽強。 首先硬件就很荒唐，作為七百多的度假酒店，價格比豪生高，但是內部沒有園林、沒有五星級酒店該有的一切配套，唯二配套就是一個餐廳和温泉。入住當天下雨，房間內部濕度大，空調完全不給力，風力開到最大吹了兩個多小時室內勉強提升了2度。，房內洗浴用品也和圖片宣傳的APPELLES不符，實際上是用的大罐的野雞品牌。 其次這家店的服務人員像是家族企業一般，散漫隨性，除了電動車司機稍微客氣一點外，其他員工可以説毫無服務意識，尤其是温泉那個大姐，我們穿着酒店浴袍去泡温泉，報了放好，不主動提供手環和浴巾，進去以後才發現啥都沒有，七八度的天光着身子來來回回走了很多冤枉路，向其他員工反饋還被指責我們應該主動去要，簡直太荒謬了。 然後就是早餐，七百多的房費，食物水平連全季亞朵都比不上，我住酒店住到黑鑽，很少寫差評，但這個酒店真的讓我覺得浪費了一個完美的週末。

環境：酒店的環境還不錯，算是小而美的酒店。温泉小池子 設施：設施設備，唯一的不足就是廁所太小的，浴室也比較小。廁所和浴室外面看得到裏面，裏面看不到外面。有點尷尬。 衞生：衞生沒問題，不錯的。 服務：服務很好沒得説，晚上還有銀耳湯

從卧龍回來在青城山休息一晚 管家提前打電話詢問了入住時間把空調提前開 酒店温泉池不算大 人比較少 泡着也很舒服 離店東西忘記拿了 後來酒店還打電話給我快遞 服務很好五星好評 以後有機會還會入住

設施：室內獨立浴缸漏水，洗漱台的面盆壞共2個壞1個 衞生：茶室的茶杯裏有殘茶🍵，上一住户走，沒清理乾淨。 環境：環境是不錯的，很清幽，綠植也很繁茂。 服務：給了漢服體驗，有等於無。不過從訂房開始有專門的客服，全程跟蹤服務，及時解決問題。服務是沒的説的。