Hotel berhampiran Spielplatz Quadenhofstraße, Duesseldorf

We stayed here for two nights in two different rooms. The lady at the reception was pleasant and helpful. The hostel was a 20min walk from train station. Our first room was nice and clean but a bit difficult because we needed a key to lock the door both inside and outside and the toilet, which also needed the same key to lock and unlock was on the corridor shared by another room. Our other room had the bathroom inside it and it was just lovely, nothing bad to say. We reduced a few stars because of the other receptionists behaviour (male). After our first morning one of us had a brief normal and minimal exchange with the male receptionist but in the evening when we got back, the reception was closed but he was there and seemingly drunk and excited to see our friend. This was funny for that moment. Later in our room, about 11.30 pm he came knocking at our door and called out it was reception and as I opened the door (in a towel mind you) he pushed two sparkling wine bottles in my hands and a small box with five wine glasses (we were a company of four). We wondered what it was all about and he said it was from the hotel. We did not order anything and neither does the hostel service include this. We did laugh about this for a while even though it was borderline inappropriate until 30mins later (at midnight!!! We were going to sleep as you could assume from me being in a towel) he knocked again, again claimed reception (reminder that he was not working) and pushed in my hands a warm plate of food and insisted we took it. We tried to deny it and close the door but he pushed the plate in and did not stop until I took the plate reluctantly. Then he turned around and gave us two more bottles of sparkling wine. I told him not to knock on our door again and not bother us. We closed and locked the door and turned off the lights and slept anxiously since he had definitely crossed the line and made us very uncomfortable with his (drunken?) Behaviour. This really stained our otherwise good stay in dusseldorf /hostel.

We liked as a family. Comfortble and everything is good. İf we gonna go to düsseldorph we’ll stay in novum hotel again. Thanks a lot for everything. Excellent reception personels.👍

The location is close to main train station, and tram station, good stay for the exhibition. There is a high-end supermarket near the hotel, very convince. Price is expensive during the exhibition period. Clean

First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!

Two nights business trip to Düsseldorf Interpack 2023. Hotel was very nice and clean. Service was very friendly and helpful. Room was clean although the view from the window was not the beat but what can you expect from this location near the airport. Breakfast had everything you need and was tasteful basic hotel breakfast. If you want to eat bigger there is restaurant across the yard in Novotel. This hotel is just a walk away from train station and sky train station that takes you to the airport. Also bus SB51 takes you to airport or citycenter. Location is good for business travellers but perhaps not the best if you want to be near citycenter.

L'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.

Très movaise expérience ! À l'arrivée on nous demande un supplément de 15 euro par chambre (5 chambres) ! On nous explique où ce trouve les petit dj. On été 9 personnes mai on allait pas tous prendre un petit dj les matin. Arrivé au petit dj on nous demande le numéro de chambre ce qui est normal. Mai d'office ils nous facture 2 petit dj. Donc à la fin on nous vole 5 petit dj (5 x 23 euro ! ) et on nous explique qu'il fallait annuler à l'avance ceux qui prenez pas ! Après ma chambre n'a pas été nettoier une seule fois sur 4 jour ! Le sauna en panne 1 jour sur les 4, et la cabine infrarouge fonctionnait pas du tout. Et le personnelle en vue des petit dj très désagréable. Une chaîne d'hôtel qu'on fréquentera plus jamais !

Location was great. Close to Dusseldorf and Mochengladbach. An U-Bahn stop right in front of the hotel. (On-site) Parking was not an issue. If you want to check in during off hours a phone call/email to the hotel, or self check-in at the front door of the hotel will do. Room was clean and quiet. Yes it's tiny but sufficient to a family of four in our case. While the name B&B suggests bed and breakfast, breakfast is not automatically included but can be purchased on site. We got yelled at because we did not purchase the breakfast in advance and walked in and prepared to eat. But wait! We can always pay for it (later) right? The staff covering the morning shift that day argued that people 'normally' pay first (so we can not pay later?!).... To be fair, the dining area was clean and welcoming, and foods were there. There were no signages saying that 'Please pay before sitting down' or 'Please wait here to be seated'. The bottom line is that there is no reason to yell at people, right? Just kindly put down a bill/check would yield a much better travel experience. How did the entire incidence end? We paid for the breakfast, but did not eat anything. We walked across the street and had our breakfast at the McDonald's. We did not want to eat in a bad mood with a rude staff.

Freundlicher Empfang beim Check-In • im Gegensatz zum offenen & schönen Eingangsbereich eher enttäuschendes und kleines Zimmer, wenig Steckdosen, dürftiges WLAN, zwar Wasserkocher mit Tee- und Kaffeezubehör, jedoch keinen Kühlschrank, kein Safe, kein Bademantel; das unter Hotels.com als Highlight angepriesene (und nicht auf den Fotos gezeigte) TV-Gerät ist offen gesagt eine Frechheit – alt & winzig wie ein Standard-PC-Monitor • über leichten Schimmel in der Duschkabine und einen gnadenlos schiefen WC-Sitz kann man aufgrund der angenehmen Walk-In-Regendusche hinwegsehen – nicht jedoch, dass unter den Betten offenbar längere Zeit nicht mehr gesaugt wurde • Die angepriesene Erfrischung in Form einer 0.75l Wasserflasche für fast 5 EUR ist definitiv kein Willkommensgeschenk