Hotel berhampiran Edinburgh City Chambers, Edinburgh

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

This hotel was just perfect for me. Spacious and well organised rooms with plenty of drawers to put your stuff. The only minus is that there is a narrow passage between the wall and a king-size bed, but at the same time you have a separate section in the room with a big desk, a big drawer and a cozy armchair. Everything neat and clean. Breakfast was delicious and served in style. You order by menu. All the staff was super nice. Many thanks to them for creating such a hospitable environment!

Visiting Edinburgh Castle of Light, I decided to stay overnight. Room (15) had everything needed; a comfortable bed, hot shower, a hospitality tray and clean towels. I will definitely stay here again.

The house is situated about 40 minutes walk from Princes Street. There are plenty of buses(£2) to catch and the bus stop is just opposite. We had one of the smaller rooms in the house - the room size was fine but not well laid out. There was only about 2 inches to get round the double bed to get to the other side, the sash window was very heavy and impossible to open. There was a very small couch - supposed to be a 2 seater, but really only sat 1 person. The other person then had to sit on the bed but couldn’t really see the TV and the TV was fixed. Our biggest gripe was that our room was billed with an en suite bathroom … but it was in fact down the passage way. Having not realised I would need a dressing gown this was problematic. Also there was at least one occasion when somebody else had used it. We knew before going that there was no breakfast provided so took Belvita breakfast biscuits and Scot’s porridge oats satchels that you just add water to. This worked well. Normal tea and coffee satchels are provided but not decaf or herbal teas. There is a small fridge downstairs which you can put a few bits in. The main house was decorated well and clean. We loved Edinburgh and did so many different things - a walking tour, afternoon tea at the Balmoral, a Highlands tour, Holyrood House, the castle, a whisky and gin experience, walk up Arthur’s Seat…. and one of our favourites- HMY Britannia at Leith - you can catch the team there.

Good location if based in Leith, buses from downtown and the airport express 200 stop directly outside and close to the Leith canal walkway which is nice. Currently lots of construction of the tram outside which makes the location look uglier and harder to navigate than normal. Rooms are good clean and acceptable size. Breakfast is ok. Some of the staff are quite surly, very grumpy when I checked in and refused to help me extend my booking, forcing me to have to book another place.

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

It’s a very nice hotel as an IHG group hotel you can be assured about quality . Staff is real nice and friendly . When I arrived I was given a twin room while I booked a double . Not their fault but the partner of trip . Com. No other double available so I asked them to put two single bed together so I won’t fall off at night . Lol. They were dead nice and did it for me. Nice environment not far from the nearby train station. Will defo go back there to stay