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Fairfield Inn & Suites Guelph
4.1/5101 Ulasan

Fairfield Inn & Suites Guelph

Guelph|6.44km dari pusat bandar
***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

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Hotel Berhampiran Tarikan Popular di Guelph

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Guelph Civic Museum

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Goldie Mill Ruins

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University of Guelph

Fairfield Inn & Suites Guelph
4.1/5101 Ulasan

Fairfield Inn & Suites Guelph

Guelph|4.57km dari University of Guelph
***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

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University of Guelph Arboretum

Fairfield Inn & Suites Guelph
4.1/5101 Ulasan

Fairfield Inn & Suites Guelph

Guelph|4.28km dari University of Guelph Arboretum
***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

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Lihat Ulasan Tetamu untuk Hotel di Guelph

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Delta Hotels Guelph Conference Centre
4.3/5104 Ulasan
The General impression as you walk in is a somber, angular visual theme, not too welcoming. Our room had the same vibe. It was well kept and the bed was really comfortable, but the air conditioning was noisy and kept us awake ‘til we gave up and shut it down. Breakfast is a joke: a stall near the reception selling mediocre, supposedly Starbucks branded items to be eaten held in your hand, that had to be heated in an oven and consumed sitting at an empty table nearby.
Hampton Inn & Suites by Hilton Guelph
4.1/5100 Ulasan
I had an overnight stay here and while the staff were very friendly, the hotel lacked. It is located near a more industrial area so while there are nearby restaurants (Wendy’s, Tim’s, Ben Thanh, etc), it didn’t feel welcoming. When we visited, there was a hockey tournament happening and so most of the hotel rooms had kids and their parents. We ended up with a ground floor king suite that looked out to the parking lot. So, it was a long walk past the front desk, past the hotel laundry (and the smell of bleach), the cleaning supplies room, and hotel laundry before getting to our room. The bed was comfy and the room was spacious. It felt odd as when the curtains were open, we just saw cars parking and people coming and going. The floor had smalls bits of debris on it, so it clearly had not been vacuumed recently. That made me wonder about the cleanliness of other areas. They seemed clean, but if the floor was not done, then other areas could have been easily skipped too. Breakfast was the usual hotel buffet. The coffee was terrible, but the self-made waffles were good.
Fairfield Inn & Suites Guelph
4.1/5101 Ulasan
***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!
Days Inn by Wyndham Guelph
3/59 Ulasan
Everything was excellent. Check in and check out was quick and easy. The room was clean and comfortable. Breakfast was good, there was a variety of fruits, yogurt and even make your own waffles. I will definitely stay again and recommend this hotel.
Comfort Inn
3.7/596 Ulasan
Alas, this trip to the western regions of Ontario was plagued by distant hotels that, in spite of the smallness of the towns in which they were located, nevertheless seemed much further into the outer regions than most travelers would venture. This place had nice staff and a great free breakfast buffet, but another problem was that the TV was either broken or I couldn't figure out how to get it working. The free internet was good enough for me to do a Zoom meeting. Attached is a picture of how far out there it was located!

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Maklumat Perjalanan Setempat

Harga TertinggiRM 4,107
Harga TerendahRM 398
Bilangan Ulasan713
Bilangan Hotel41
Harga Purata (Hari Bekerja)RM 910
Harga Purata (Hujung Minggu)RM 1,011