Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch)

I absolutely had a great experience staying at the Universal International hotel! I have been staying here for 5 or 6 times. The front desk staff are very nice and friendly. The check-in process was smooth and fast. The location was perfect for exploring the area. The room was clean, the bed was comfortable. The view from the window was absolutely gorgeous. I’d highly recommend this hotel to my friends and families and anyone! Thank you for providing this fantastic experience!

Very convenience and service is excellent. Yu is very helpful.

Traveled for business, location is good, center to markets and shopping, and walking tracks. Fort he price, with the special, it was a great deal. Rooms were OK, a little small and not the cleanest. Service and facilities were OK, basic enough to get by.

Receptionists were very professional, efficient and friendly. They were helpful to sort out our booking to accommodate our tour plan in Guilin and Yonghuo. Ms Yu (小余）was outstanding. We readily recommend this hotel to visitors for pleasure stay in Guilin

Good hotel on a amazing location, staff speaks good english and checkin and check out was easy, breakfast was ok, but limited Western options, the pool is actually to small to be a pool, a kiddy pool is more fitting name, the view from the balcony is stunning, the room with a view super, only the windows could be a little cleaner, the tea set with tea on the table was a nice touch, the bed was comfortable and the bath was nice.

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor. The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this hotel to others.