Hotel Brussels dengan Gim

It was okay, the front desk weren’t the most helpful. Upon arrival I was told to pay a €50 deposit which could only be paid on a credit card or cash. When I then said I’ll have to go find somewhere to withdraw money I was told I can now use my debit card. Upon leaving they wouldn’t give me my deposit back via card and insisted on cash despite explaining I was leaving the country to which the front desk attendant said I can’t claim I wasn’t given a refund which felt like a motivated statement.  The room was okay, however the heating didn’t work properly and during a cold winter it wasn’t nice. There was a view from outside the window but not as nice as the booking page displayed it. Overall it was a fine hotel to stay at for one night however I would not be inclined to stay longer, next time I travel I will make note to avoid it.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

The hotel was nice and has a parking garage (25 euros per night) need to be paid separately. It’s located near the Grand place, the room was nice but the hot water system takes quite long to warm up and is difficult to control. The only problem was that the house keeping didn’t knock on the door to check if there were people inside the room, she just opened our door an hour before our check out time.

Great high quality hotel … only 2 small points I want to make. The toilet door is also the shower door. So if 2 people in the room … they will have to coordinate tasks 🫣😝… also can see completely into the bathroom from anywhere in the room. Second is the Tv system is slow and… making you think it’s not doing anything. Connecting to the tv via the phone to cast is almost impossible..

I really feel good and love staying at Novotel Grand Place,Brussels. Belgium was the first stop on my trip this time. The warm welcome from the Novotel staff made me feel safe and happy. The room was clean and comfortable—though not very big for the four of us, it was still spacious and well-arranged, with the added bonus of a bathtub. Breakfast was great, and I was pleasantly surprised to find a ‘Halal Food’ section, which made it easier for us as Muslims to enjoy the meal. A recommended hotel—I would definitely stay here again in the future.

Hotel bit dated, but clean and spacious, especially the lobby. The room was comfortable with a large bed and the bathroom was very big. I also appreciated the small entrance area with double doors, which was very useful for leaving coats and other items. One thing I noticed a bit weird was finding a Bible in the bedside table in 2026, something that felt more typical of the 90s. Overall a pleasant stay, staff very polite.

The hotel is at a good location, a bit out of the centre but charming neighbourhood with a good mix of independant small establishments and chain coffee stores. There are tram stops and enough rideshare bikes and scooters less than 3 minutes walking, and also a carrefour express and organic supermarket in walking distance. Be aware that the hotel is on a relative steep incline!! The hotel itself was great quality for the price; bed was comfortable, bathroom a decent size with an amazing blowdryer and good waterpressure in the shower. A personal thing is that the pillows were much too thick for my liking, my neck was not happy the next day. This is something that can be easily fixed by providing 2 separate pillows instead of one thick one. The garbage bins were a bit confusing, because the 4 labels were not easy to read and I found it a bit weird there were not bin bags in them. I guess it's a environmental thing. Check-in/out was very smooth and friendly. We did not make use of the breakfast, gym or cinema room so I can't attest to those but overall the hotel looks modern and clean. One small personal dislike was the strong smell when you enter the lobby; not of cleaning product but a heavy perfume-type scent that I personally did not like, but again, this was a minor thing. Highly recommended this hotel if you're looking for a relaxed stay in Brussels.

Excellent location as we travel on the Eurostar, the hotel is literally at the station. Room was overall clean apart from one hair found on the ledge of the bath tub. The hot water on the first night was only like warm and gradually got colder. Hotel staff were nice, helpful and friendly.

Very helpful staff at the reception. We came from the Philippines and travelled 30 hrs. We arrived too early, way ahead of the check in time, but the receptionist, understanding that we were tired, allowed us to check in after she went up to check if the room was clear. 👌

So much potential let down by poor management. We’ve stayed in over 200 hotels, and this is the first to charge a fee for a baby cot/crib (at €35!). This was requested to be placed in our room at arrival. We arrived at 1pm and after chasing relentlessly, the only placed it in our room at 9pm. Staff are very rude too. Mentioned nothing about WiFi, breakfast, location of room. Just throw a key at you without a smile and turn away.