Cari Hotel 5-Star di Brussels

I don’t book this hotel again,when i arrive the hotel they don’t accept the usd for deposit,they take my time the bank card also is not supported and the staff also don’t let me to check in .i don’t never book this hotel

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

great location. Very friendly and helpful staffs at reception. Secure car park, car park entrance has size limitations for car. Breakfast is ok, a few additional asian options, order from menu such as dim sum, waffles etc, also inclusive from buffet breakfast price.