Cari Hotel 4-Star di Brussels

We stayed 2 nights and thank god it wasn’t any longer. As much as the bed was a very large bed and comfortable, the surrounding around was grotty. Brussels in general around here was awful. The room was pokey and small, walked into things while staying there. Forget being any bigger than slim, the bathroom was a shoe box! Your back is basically touching the wall, while facing the basin and the toilet roll holder is right in your face when you’re sitting on the toilet and your head almost touching the wall in front of you lean forward. No room for you to dry yourself in the bathroom itself unless you stand in the shower and do it. The hotel itself is beautiful, but lacks in the room which is the important part. Check in and out system is ridiculous. They’ve set up 3 ways to do so. Online via email, in person or on their check in kiosk. The issue with this, is you’re still made to go to reception! What’s the point of saying you can do it all online or at the kiosk if I still have to go to someone at reception? Remove your unnecessary online/kiosk. When checking in, I felt hostility from the staff member when I said I got an email to check in at the kiosk and I’ve already done it, so I didn’t want to waste more time doing it again. Then when I checked out via email, I got a notification to say the city charge was paid and I could leave. Thankfully for the hotel, I needed to drop my luggage and the lady still asked for my room number and said I still needed to pay for the city tax. Another example of a failed online system, just a waste of time. Then when I came back to get my luggage, I found that the tag with the same number was on multiple bags and the girl came out with 2 bags that weren’t mine and eventually had to come in and look for it myself. Apparently they used the same number but the girl gave me the wrong colour tag to my luggage tag. Again, another stupid system. Why are you not using unique numbers? Instead of relying on the same numbers but different colours?! All in all, stay somewhere else. There are nice parts of Brussels, but this area is not it and the closer you are to Brussels Nord station, you’ll feel like you’ve just entered Skid Row. I wouldn’t recommend this hotel or the area. Nice big gym for a hoteland probably the very few positives about the stay.

The hotel was nice and has a parking garage (25 euros per night) need to be paid separately. It’s located near the Grand place, the room was nice but the hot water system takes quite long to warm up and is difficult to control. The only problem was that the house keeping didn’t knock on the door to check if there were people inside the room, she just opened our door an hour before our check out time.

excellent service, reception staff were very helpful and responsive, even offering a room upgrade for us due to some faulty issues with the sink/door latch. location is also rather convenient, and hotel rooms were very clean and spacious! would definitely consider again if ever in Brussels

I am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating. When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM. After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived. The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help. To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.

The hotel was nice and clean, the staff were so welcoming, helpful and professional. The Amenities were superb and location was a cherry on top for me. Would recommend.

We spent our wonderful trip at Brussels with this hotel with superb memories. we sleep soundly since hotel room is cozy and enjoying the atmosphere of the city happening each and every night. Hotel is few km away from grand place, the staffs are friendly and greets us with kind words in notes and welcoming cookies. we feel delighted staying comfortably with this hotel. We shall recommend to everyone whoever is coming to Brussels to stay at this Novotel hotel. we love this hotel and we shall be back with no time.

It is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.

The hotel is very beautiful, not the best experience however. The attitude of the front desk staff, especially the female manager, was not accommodating. I expected friendlier and more respectful attention from a hotel of this caliber. Both the morning and evening receptionists were quite intransigent. The room I booked was not what I requested, apparently due to availability issues. I had to ask them to push the twin beds together to make one, which took a while to accomplish. They only followed this request because my booking agency intervened and spoke to management; otherwise, it would have been impossible. The next day, I requested a late checkout but was told ”no.” The woman at the front desk argued that it was the busy weekend and tha my reasons were insufficient, claiming that since they had already fixed my room the day before (or that I could have just slept on the original setup), they wouldn't bend the rules. This dismissive narrative made my stay even more unpleasant! You urgently need to train your personnel to improve their customer service skills.

Harga: Saya memesannya untuk lebih daripada 700, termasuk sarapan pagi. Harganya agak berpatutan. Keadaan agak baik dalam semua aspek. Lokasi: Sebenarnya, lokasinya agak jauh, dan ia masih jauh dari Manneken Pis. Ia adalah kira-kira 2.5 kilometer dan mengambil masa setengah jam untuk berjalan. Adalah disyorkan untuk menempah hotel berhampiran Dataran Brussels. Ia berada dalam jarak berjalan kaki dari jalan mewah. Selepas bas lapangan terbang No 12, anda perlu berpindah ke bas lain. Perkhidmatan: Selepas membayar deposit sebanyak 25 euro, meja depan sebenarnya adalah meja depan bar hotel. Saya tidak pernah mengesahkan bahawa ia adalah meja depan Hotel ini mempunyai gim. Terdapat air minuman dan epal hijau di gim, dan anda boleh masuk dengan meleret kad anda. Sarapan: Saya habiskan pada pukul 10. Tiada siapa yang mengambil berat tentang saya, jadi saya makan di sana. Tidak banyak jenis, tetapi saya akan mengesyorkan melangkau sarapan jika anda ingin tidur sehingga anda bangun secara semula jadi. Dan apa yang sangat dibesar-besarkan ialah kerana tirai telah diselak di kawasan sarapan pada pukul sepuluh, seorang lelaki kulit putih dan seorang lelaki kulit hitam mencuri sarapan di dalam (bukan penduduk). Lelaki kulit hitam itu membawa beg sekolahnya dan pergi, manakala lelaki putih terus mencuri. Saya mendaftar masuk pada hari Isnin, dan terdapat beberapa hotel dengan lebih daripada 500 yuan di lokasi yang lebih baik kemudian saya menempah awal, tetapi saya mengalami kerugian. Saya pada asalnya mahu Ctrip membatalkan, tetapi Ctrip enggan membenarkan saya membatalkan.

Facilities are old with smell in room and hall. Fitness is public one full of people and air quality is bad. Room bathroom is very small and lounge opening hours are short 16:00 to 20:00 and beverages and alcohol options are limited. Food in lounge is also very simple. Breakfast is quite good comparing to other services.