Hotel Hakone dengan Bar

Joli Ryokan avec honsen privé - personnel attentionné - nous avons été dégoûté par la nourriture. Sur 4 personnes, aucune n’a pu manger ni trouver le moindre plat correct. Même le riz ou la soupe miso ont été inmangeables. Cela a gâché profondément notre plaisir et Hakone est une étape sans intérêt sauf pour les tour operators visiblement.

Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.

This is probably one of the best and relaxed trip we ever had. Ten-Yu had an amazing Onsen we enjoyed everyday several times which it switches everyday from 5th floor and 6floor daily. At night we had hot spring with an open outdoor hot spring with star and Mountain View. In afternoon at 5th floor we had hotspring with trees and bamboo view listening to the river sound! It provided free ice cream after Onsen. Kid love the hot spring so much! Dinner and breakfast are amazing. Countless choices and definitely worth visiting again and again.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Hotel Hakone Suimeisou is a perfect blend of old tradition and modern Japan. This hotel provides an excellent experience of Japanese hospitality. It is in the most convenient location and serves as a take-off point to the rest of the Hakone region. The Hakone Yumoto Station is only a few minutes walk and there are so many places to eat and shop within the area. The hotel is designed as a traditional Ryokan inn and provides traditional Japanese hospitality with rooms that are clean and well-designed. Make sure to experience the full service by availing of the breakfast and dinner service in your rooms. There are bountiful seafood dishes that are provided for each meal. Take advantage as well of the onsen (natural hot spring) facilities. There are touches of modern amenities in the hotel to make you feel comfortable. I commend the staff for their excellent service and will definitely come back in the future.

Absolutely love the shower area! Amenities were comprehensive and environment was very chill and relaxing Nothing much to shop nearby, great for outside urban life seekers for a 1-2 nights stay!

We stayed at the Hakone Hotel as part of a tour group. We had a spacious twin room with a view over the garden and part of Lake Ashi. The room spotlessly clean and was very comfortable. We had a comfortable chair and a comfortable 2 seater couch as well as comfortable beds. In the morning we had a beautiful clear view of Mt Fuji from the grounds of the hotel. We had a delicious included dinner at the hotel as well as a good buffet breakfast. There was a capsule coffee/tea maker in the room that I tried with Earl Grey Tea which was a bit strong for my taste.

This hotels location is fantastic located opposite Gora station and the funicular up the mountain. There are some restaurants near it but take note during winter, most close by 5pm or earlier so you have to make reservations at hotel for dinner or you have to buy from Lawson or 711 at the main towns like hakone yumoto or wherever you are before you return. The room we got was the quad room and the kids enjoyed the bunk beds. The single beds were very low on the floor below the bunks so for oldies this hotel may not be very suitable. Bfast came with my room rate and it was rather delicious of salad , free flow bread and this lovely jar of mash potato, braised beef or pork, with a poached egg in a tomato based sauce. Yummy to me. Free flow coffee and tea, 2 or 3 yogurts.. Cleaning is purely clearing the rubbish and replacing toiletries. Most people stay 2 to 3 nights tops so this is sufficient. Overall this is a nice convenient hotel , our 1 and only negative feedback is the stoic attitude of the staff. We got there early at about 11am and there was nobody ar the front desk. I called the number on the poster but nobody picked up. I tried 4 times and nothing. So happen we saw someone along the corridor and called out for help. She came over and confirmed our booking and told us 3pm check in. Now she wasn't rude or anything but very stoic straight faced, no smile which i realise seem to be very common amongst quite a few of the staff here. The only person who smiled at us was the recption lady when we returned at 5pm to check in. Everyone else had this flat unfeeling look. We were also told that we were entitled to 1000yen of whatever snacks or drinks if we didn't use the cleaning service each day and when we asked about it, the lady checking us out gave the impression that she was very unhappy about this. I wont say that the hotel is bad and i will still recommend this place for those wishing to go just witu a caveat of stoic looking staff.

Staff were very welcoming . We had opted for the traditional ryokan room in the older part of the hotel. Bathroom very dated. Beds , actually futons not made up until after dinner. Pillows very uncomfortable. Had to ask for extra towels as 2 small towels provided. Multicourse dinner was included , very Japanese cooking but delicious as was the traditional breakfast. If one doesn’t like fish you will be disappointed. No bottles of wine available apart from Spanish cava. White and red wine by the glass is from cheap boxed wine , not bottles. I agree with other reviewers that a major upgrade is required in the traditional rooms. Onsen was fine but you are required to bring your room towel with you which is crazy at this level