Hotel Mesra keluarga di Hakone

I read great reviews about Hakone Pax Yoshino. It's an older hotel in a tourist town and appears quite nice. My room was OK, large and could use some updating. My traditional dinner and service was spectacular, hence my 3-star rating. What tainted a one-night stay is I was traveling with a vegetarian friend and not only was she shut out of a dinner she paid for, but the front desk agent said they couldn't accommodate her, there would be no refund or substitutions, because we were traveling as solos we couldn't sit together - so many ”couldn'ts” that were simply not true. This tainted my stay and I went alone to dinner - plenty of room for another person - which was great. I was embarrassed that I had picked this hotel for friends to stay separately and upon arrival was told that our plan didn't include meals, which they sure did. So, at the front desk for about $300 per night, everything is ”couldn't”. Breakfast was just OK compared to dinner. I loved wearing the yakata and having hot spring water in the room's tub (which could use updating) was nice. In the morning, I was told to reserve a spot on a shuttle to the train station for what reason, I'm not sure. When no shuttle showed up for me, my friend and others waiting - and waiting - and waiting - we were then told that the shuttle doesn't always show up. Why the reservation for something that doesn't happen? The front desk could not request a cab, another ”couldn't”. Since most of us leaving had trains to catch and tours scheduled, we walked the 15 minutes or so to the station in the rain. I saw other guests I met while waiting also drenched at the station. In short, I'm not impressed though so much of Japan has impressive accommodations and kindness. Hakone Pax Yoshino falls short. For that reason, I wouldn't stay again and don't recommend it. Too bad, because the traditional dinner and restaurant serving staff are top notch. I'm sure the chef - and a dinner this good has to have a chef - would have said to serve a vegetarian rice, vegetables, desserts of which there were several as well as a large drink menu and other dishes - and the experience would have been better. Unfortunate that the front desk person we had could only say no, you don't have, we can't. Well, I think they could have. Very sad.

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

First time in Hakone but not in Japan. Perfect choice! We were a family with a toddler, and the ryokan will be not a proper place for a child to be or enjoy the traditional setting. Green Plaza was a nice cross between ryokan ( we got a tatami room) but had the convince of buffets for breakfast and dinner. We enjoyed it all. Great choices for food, Eastern and Western. Local salmon was to die for, but pasta and pizza were solid as well. The room was big enough and we had a pleasure of viewing Fuji-san from out window. There is a store inside the hotel and you can get supplies and water/ beer for reasonable price. Not far from a ropeway station Ubako but we rented a car and it was a great idea to save time if you want sightseeing. Onsens were awesome and open late. Everything was clean! Overall, highly recommend, especially if you are not ready to commit to a traditional ryokan and picky with food or have kids. Would love to come back and explore the area more

Not the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.