Hotel Hot Springs di Hakone

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

[Fufu Hakone: A Luxurious Mountain Escape] Fufu Hakone is located in the quiet Gora region and seamlessly blends modern comforts with traditional Japanese ryokan hospitality. The property stands out for its unique dual hot spring experiences, providing private balcony baths with clear mineral water in every suite alongside communal pools filled with therapeutic, milky-white sulfur volcanic water. We had a wonderful one-night stay at Fufu Hakone on 28 May 2026, which included a Kaiseki dinner and breakfast. [Getting There] Our journey began with a midnight flight from Singapore, reaching Tokyo at 9:00 AM. From there, we caught the Narita Express and changed to the Tokaido Shinkansen to travel to Odawara, before making our way up to Gora. We arrived at Gora Station close to 3:00 PM to find it drizzling. Unfortunately, local taxis were completely unavailable and we could not find any vehicles on the GO app. Fortunately, we managed to get into the shelter of the tourist information centre. The lady on duty was incredibly helpful, assisting us to call Fufu Hakone for a pickup and directing us to the exact area where hotel shuttle services operate. We highly recommend that you do not attempt to walk to the resort from the station, especially in poor weather. [Arrival Experience] The moment we arrived at the resort, we were met with warm smiles and greetings. We were guided to the reception area located on the second level of the front building and seated comfortably in the lounge, where we were served hot tea. A designated staff member came over to complete our check-in process and then escorted us to our room in the guest building. The level of attentiveness was outstanding. The staff member explained every single detail in the room, including the layout of the suite, the private balcony onsen, the water temperature controls, the television, and the mini-bar, which is entirely complimentary. They also carefully went through our dinner order, taking down all of our personal preferences, likes, and dislikes. [The Suite] Our suite, named 楢の芽 (Naranome), was located on the third level. Rather than trying to describe the beautiful layout in words, I will let the accompanying photos speak for themselves. The room features two super-single beds that are incredibly fluffy and soft, with each bed featuring two plush pillows to guarantee a perfect night of sleep. The resort provided both pyjamas and a two-piece samue yukata for our stay. The pyjamas are strictly for use inside the room, while the samue yukata is intended to be worn when exploring the public areas of the property. [Dinner and Breakfast] Both the Kaiseki dinner and the breakfast were exceptional. Because many of the exquisite dishes feature seasonal ingredients that change throughout the year, please refer to my photos for a visual look at what was served during our stay. [The Ultimate Onsen Routine] To make the most of the dual hot springs, I highly recommend this routine: - Welcome Soak: Start with the light and refreshing clear mineral water on your private balcony to gently wash away travel fatigue before dinner. - Dinner and Rest: Enjoy your Kaiseki meal, then return to your suite to digest comfortably for a few hours. - Nightcap Soak: End the evening in the communal baths. The thick, milky-white sulphur volcanic water melts away muscle tension and deeply relaxes the body before sleep. [Areas for Improvement] While the stay was mostly flawless, there are two minor points to note: - Toothbrush Set: The provided toothbrush set was rather small for my liking. It felt like it took ages to finish brushing my teeth. You should definitely bring your own if this is a concern for you. - Room Attire: The two-piece samue yukata was not comfortable at all. It is not mandatory to wear it around the property, but we chose to do so anyway to fully immerse ourselves in the traditional ryokan culture.

This hotel is absolutely stunning.  The view of Lake Ashi from our room was truly breathtaking.  The staff were incredibly helpful throughout our stay, and the buffet dinner was delicious with plenty of variety.  The location is excellent — just a short distance from the ropeway and the sightseeing cruise. You can also take the No. 3 bus from Togendai directly to the hotel, which helped us save money on taxi fares.   There’s a large shopping complex right next door, and I highly recommend the bakery, the staff were wonderful and the pastries were excellent.   We did experience a typhoon during our stay, and a little more advance warning from the hotel would have been appreciated.  However, we were able to leave early enough to avoid and arrived safely at our next hotel.

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.

hotel was well located. Easy self check in. The issue was depending on the floor and tree in front, you might hand up with no view on the mount fuji for some room. need to ensure you reach 3rd floor or above to get view, overwise if floor 2 or 3, it would depend on the rooms as some rooms have tree in front.

跨年在這裏度過美好一夜，服務員幾乎不通人和外語，卻友好善於溝通，先訂了公共浴室，後來剛好有空位改了帶私湯的，滿意度提高很多！酒店位置離箱跟湯本站很近，出租車1000日元以內，後來打不到車我們帶着孩子步行十五分鐘到車站也很舒服🏳️🌈

I booked the suite for me + 2 of my friends. Honestly the room is huge and can easily accommodate 4/5 people. The room is clean and the public onsen is great, you can also ask the counter for the private onsen key, however there is only 1 private onsen room, so you will have to wait if someone else is using it. The breakfast included is amazing as well, they will also ask for your allergies or dietary restriction to accommodate for you if you have any. You can also select between the Western or Japanese Breakfast too. There is also the Mori No Yu + Yunessun, which is a public onsen & a water amusement park, that is free to visit nearby as well. You simply have to ask the counter to give you the free ticket QR to visit the place. Just need to remember that the towels provided at the facilities are for both, so you need to keep them and not return it early if you want to visit both facilities. The only negative I have is the location, it is located near the bus stop so if you have Hakone Free Pass, you will be able to reach there easily but it's still quite up in the mountain. There also isn't much nearby restaurant options as well, so you might have to consider their dinner menu at the Ryokan if you are planning to stay there for multiple days as well.

We stayed here for one night as a group of three and had a wonderful experience. The hotel is a bit old-fashioned, but it was clean, well maintained, and had a charming, traditional atmosphere. We booked a Japanese-style room with futons. The room was spacious and divided into two separate areas, giving us plenty of room to relax. We had a beautiful view of Mt. Fuji from our room, and the hotel’s Japanese garden also offered great views of the mountain. Setting up the futons ourselves was easy, and the room was equipped with yukatas, towels, and slippers for visiting the onsen. The staff were friendly, spoke good English, and made us feel very welcome throughout our stay. Both the onsen and the dinner buffet were included in the room rate, which made the stay feel like excellent value. We enjoyed the buffet before heading to the onsen. There was an impressive selection of dishes—almost too many to choose from! Most of the food was Japanese, and while not every dish stood out, everything we tried was good. Alcoholic drinks were available for an additional charge and were not included with dinner. The onsen was definitely the highlight of our stay. There are separate bathing areas for men and women, and the rules were clearly explained, making it easy to use even as first-time visitors. The facilities were clean and included both indoor and outdoor baths. From the outdoor bath on the men’s side, we had a fantastic view of Mt. Fuji. We had read reviews saying the mountain was only visible from the women’s side, but that wasn’t our experience. Relaxing in the hot spring while looking at Mt. Fuji was unforgettable. The changing and washing areas were clean, and the opening hours were generous. Tattoos are not permitted in the onsen, so it’s best to bring your own tattoo cover stickers if you need them. They are also available for purchase at the front desk, although we found them to be a little expensive. The hotel is located quite far from central Hakone, so it’s worth allowing plenty of travel time. However, it’s easy to reach by bus, and it’s also located right next to the Hakone Ropeway station, making it very convenient for visiting the area’s main attractions. We didn’t use the hotel’s shuttle service because the walk from the nearby bus stop was only a couple of minutes. One thing to keep in mind is that there aren’t any convenience stores or other shops within walking distance, so it’s a good idea to buy anything you might need before arriving. Overall, we were extremely happy with our stay. Compared to many other hotels in the Hakone area, this one was noticeably more affordable, and we felt it offered excellent value for money considering everything that was included. If you’re looking for a traditional onsen experience with incredible views of Mt. Fuji, this hotel is an excellent choice.