Hotel Hot Springs di Hakone

This was the most incredible experience. Dedicated staff and hotel that is committed to providing an authentic and relaxing experience. The amenities, onsen and food were outstanding.

This was a beautiful hotel in a secluded area. Everything was perfect! Everyone working there was so helpful and kind, the room was beautiful and the food was AMAZING! This was a truly unique and wonderful experience we will never forget!

Отель находится в четырех минутах ходьбы от станции Гора, где можно сесть на туристический поезд и отправиться в Овакудани. Очень красивый вид с балкона. Есть доступ в лаундж утром и вечером с бесплатными напитками и мини-закусками. В номере свой онсен на балконе.

Love the ambience of the room. But there was no reception counter  to receive you on yr arrival. Everything was self activated with he pin and access code. The view from the balcony was stunning. Overlooking Fujisan and tori!!

Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here

Excellent location in Hakone - just opposite the train station and in the middle of Hakone town Rooms have been renovated and modernized Breakfast is fine but the food spread is average. Highly recommended

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

Large resort in the scenic Hakone area with a pleasing garden view of Mt. Fuji. The Hotel Green Plaza Hakone can be reached from Odawara Station via a 50 minute bus ride up a winding mountain road. It has easy access to the Ropeway's Ubako stop, from which you can get to Lake Ashi and other tourist places. The hotel is not new, but its rooms are decent and quite large by local standards. It offers wedding services and has good amenities including a spa and public bath. While it's somewhat isolated from other shops and restaurants, guests can enjoy a sumptuous buffet style breakfast and dinner with an extensive choice of Japanese foods. The service when my wife and I were there was beyond reproach and we enjoyed our stay. Unfortunately, the Ropeway was a disappointment, since views were completely hidden by a thick fog. We did get some memorable views of Mt. Fuji rising out of the mist.

Overall, the impression is positive, and we thank the staff for their care. However, the ryokan is quite old, and inside all the rooms there is a smell of age, which makes it not very pleasant to stay there. The Japanese food is very specific — it’s just my personal taste, but I couldn’t have breakfast or lunch there. Considering that this was the most expensive “hotel” during our 14-day trip around Japan, our expectations were a bit higher. In any case, we thank the staff for this unique experience.