Best Western Premier Alsterkrug Hotel

While the hotel is good, it is really the people that made it a great place to stay. Great location, parking was really easy and convenient. The room was very comfortable, food was really good. Staff in the front office, bar, and restaurant went out of their way to make our stay a wonderful one! Thank you!

This is just a short taxi ride to Hamburg airport. Hotel is lovely - updated, clean, good wi-if. Definitely worth it!

I have visited this hotel many times before the pandemic, this is the first time in 3 year, and it’s not the same. My favourite thing was the quaint restaurant, well they have updated it, for me lost its charm. Unfortunately charm is lacking in the restaurant staff also, ignorant is the word, they are doing you a favour to offer you a table, not good. The breakfast staff are brilliant, the total opposite to the evening staff, and the foods not bad also. So the hotel is OK, but I recommend finding an alternative for the evening meal. My next time in Hamburg in a few weeks time I will be trying a different hotel, after using this as my go to place in Hamburg, it’s sad, but things change.

Everything is first rate ,starting with the staff ,restaurant and room . Wish I could have stayed longer which I will do on my return . The rooms are quiet even on a busy street . Close to the airport ,easy taxi ride or bus across the street . They have an elevator . Love the idea of key card to turn on the lights ,you always know where the card is located . They have air conditioning.which is wonderful . Hope everyone visit is as wonderful as mine !

Although the Best Western website states that this hotel has an airport shuttle, it doesn't. Staff doesn't think this discrepancy is an issue. The result is that it's not conveniently easy to get to from the airport, nor the city.

I pay 20 eur for breakfast but it’s was nothing to eat and the food they offer was bad and it’s was just small off choices. Most off the warm food was empty and they not filling up. There was like nothing to eat and they Wi-Fi is not working and you cannot do you work when I’m was in need for Wi-Fi.